David PR Group

MAY 7, 2015

I cautioned: Don’t post anything about it on Facebook, don’t tweet about it, and absolutely do not speak to anyone from the media. She needed to keep her kid’s name shielded from this crisis, so the student would not be associated with it in any way – pro, con, or indifferent. Be as transparent as possible.

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Crisis Management Crisis Reputation Case Study 40

Rock the Status Quo

MARCH 30, 2015

View image | gettyimages.com Media coverage abounds related to last week’s 2015 F8 Developer Conference – an event for app developers put on by Facebook. Facebook native video. PLUS Facebook reach (minimal as it might be). PLUS Facebook reach (minimal as it might be). Read on for the dets!

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Facebook Customer Service YouTube Crisis Management 100

PR News

OCTOBER 16, 2017

When Facebook’s Sheryl Sandberg took a trip to DC last week to assure politicians that Facebook was taking serious the claims about Russian meddling in our elections, it was referred to as a “PR Blitz” by The New York Times, which also mentioned in the NY Times article that the social network hired three crisis… Continued.

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Reputation Media Crisis Facebook 79

Melissa Agnes

AUGUST 13, 2014

Doing so will only hurt your organization’s reputation. We’ve seen so many cases where social media was an asset in crisis communication (see below for links) and so many other cases where the lack of real-time and two-way communication was the organization’s downfall (see below for links). That’s not the goal.

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Social Media Crisis Crisis Management Crisis Communications 252

Burrelles Fresh Ideas

JANUARY 16, 2024

Authenticity is crucial because misinformation or inauthentic communication can quickly damage a brand’s reputation. The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement. The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement.

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Crisis Airlines Crisis Communications Social Media 85

Prohibition

JANUARY 24, 2022

Prohibition PR is a full-service agency specialising in crisis communication, reputation management , and strategic messaging. As a public relations agency specialising in crisis communication, Prohibition PR provides clients with custom-made strategies and tactics to get their organisations out of hairy situations.

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Crisis Communications Crisis Agency Communications 62

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Crisis Communications Crisis Communications Crisis Management 193

Flack's Revenge

NOVEMBER 23, 2016

Here, I thought I’d take the opposite approach – cite atypical PR missteps by brands that generally enjoy good reputations. Eventually Samsung completely killed the phone, but not before suffering significant damage in terms of reputation and sales. I am also thinking of John Grant’s great song Disappointing.

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Wikipedia Crisis Management Customer Service Crisis 120

Melissa Agnes

AUGUST 14, 2014

For example, a team of graduates conducted a research study on Fortune companies and their application of CSR (corporate social responsibility) on Facebook. The study evaluated how many of these organizations actually had a Facebook page dedicated to CSR and then, of them, what the engagement was like from fans and followers.

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Crisis Communications Crisis Communications Case Study 251

Melissa Agnes

JUNE 12, 2014

For those of you interested in tuning in (or saving it to watch at a later date) this episode of The Crisis Show discusses: The role of the “social executive” as a crisis preparedness strategy. The challenges that students and professors face when it comes to social media and managing their online reputations.

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Crisis Crisis Management Crisis Communications Interviews 186

Prohibition

JANUARY 14, 2022

What is a PR Crisis? A PR crisis is a negative story about your brand that threatens the reputation of your organisation, causes reputational damage, or negatively impacts sales or stock value. A crisis could be triggered by an accident, a serious error, or an inappropriate action. What is a PR Crisis Plan?

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Crisis How To Crisis Management Crisis Communications 62

Melissa Agnes

SEPTEMBER 9, 2014

Your crisis team is under pressure to work together efficiently to: Get to the route of the crisis (determine what happened, why, how, when and where); Communicate appropriately and in real-time with your key stakeholders; and. The reality is that a crisis is a nightmare. Sound like a nightmare?

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Crisis Crisis Management Engineering Exercises 222

David PR Group

MAY 15, 2014

We have to use other means to safeguard our online reputation. The first and best defense is to, simply, have a good reputation. In a crisis, it is important for your customers and the public to be able to hear your news directly (or as directly as possible) from the source. Build your online firewall. www.davidpr.com.

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Reputation Hotels Crisis Management Google 40

Melissa Agnes

JUNE 4, 2014

Four young Quebeckers saw the picture and read about what had happened on Facebook, and decided to go searching for the abductor’s red Toyota Yaris hatchback with a “Bébé à bord” (“Baby on Board”) sticker. So what can hospitals do to protect their patients and their own reputation from this and similar crises?

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Social Media Healthcare Case Study Crisis Communications 223

Prohibition

APRIL 7, 2022

Facebook becomes the go to for customer services enquires and launches Facebook reels. Facebook reels have been gaining traction recently as the platform mirrors the short-form content trend popularised by TikTok, following success on Instagram. Facebook becomes the customer service go to for consumers.

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Instagram Social Media Trends Media 62

Prohibition

APRIL 7, 2022

Facebook becomes the go to for customer services enquires and launches Facebook reels. Facebook reels have been gaining traction recently as the platform mirrors the short-form content trend popularised by TikTok, following success on Instagram. Facebook becomes the customer service go to for consumers.

Social Media 62

Social Media Trends Media Instagram 62

Melissa Agnes

APRIL 4, 2016

This doesn’t account for any other tweets using different hashtags, tweets that didn’t use any hashtags, Facebook posts, news articles, blog posts, Instagram posts – or anything else that was published and shared online in the hours and days following the terrorist attack. sent me the following wonderful message.

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Crisis Crisis Management Video Conference 100

NewsWhip

OCTOBER 21, 2020

For global companies, reputation is the new gold. Meanwhile, the threats to reputation have never been more variable or complex. Today’s communications professionals are tasked with the delicate work of anticipating, managing, and responding to reputation crises, often all at the same time — and with very little time for analysis.

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Crisis Reddit Reputation Tools 158

Critical Mention

SEPTEMBER 19, 2018

After all, a PR pro’s reputation is based on keeping track of the how the market is progressing and what that means for their company. With the rise of chatbots, PR pros must focus on developing and implementing creative strategies to create awareness, improve their company’s reputation and generate profits.

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How To Media Crisis Crisis Management 61

PRSay

MARCH 6, 2020

Keeping your employees, clients and customers informed will help keep the focus on what’s currently happening and allow you to tailor your strategy as new developments occur, such as changing work-from-home policies or curtailing nonessential business travel — steps that corporations from Facebook to Microsoft have already taken.

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Communications Employee Crisis Policies 212

Prohibition

AUGUST 1, 2023

Benefits of PR for Vegan and Vegetarian Brands Food PR plays a vital role in enhancing the visibility and reputation of vegan and vegetarian brands. Vegan and vegetarian brands can leverage platforms like Instagram, Facebook, and TikTok to engage with their target audience directly.

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Brand Branding Ethics Storytelling 62

Prohibition

AUGUST 15, 2022

and the general public calling out brands and individuals online, it’s safe to say we’ve seen our fair share of crisis management in play already this year. Here’s our round-up of the top five disasters that have caught our eye: Molly-Mae Hague – a personal PR crisis.

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Crisis Viral Government Crisis Communications 62

Cision

JANUARY 19, 2017

What role do you see social media play in reputation and crisis management today? However, social media plays a vital element in both establishing and building a good reputation for you and your brand. You can share your PR success by tweeting your coverage, posting it on Facebook or writing a blog about it.

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Social Media Newspapers Pitching Reputation 120

Maxim Behar

SEPTEMBER 5, 2021

Sometimes I still hear, "Please, manage our PR activities, but don't touch our Facebook and Instagram pages, because my secretary is managing them perfectly." In the past, crisis management was very easy. To react quickly, you need to be perfectly prepared and go through often crisis management trainings.

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Meeting Advertising Advertising Agency 98

Critical Mention

OCTOBER 2, 2019

For example, if a restaurant receives a negative Facebook review about a customer who had a poor interaction with a server during his or her anniversary dinner, respond quickly and assure them that the issue is being addressed. Monitor Your Online Reputation. It takes 20 years to build a reputation and five minutes to ruin it.

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Sports Hotels Reputation Construction 80

NewsWhip

JUNE 2, 2021

The media ecosystem seems to have all the predictability of a storm, with reputation threats, crises and major news events exploding on millions of potential vectors. . Predictive Crisis Management . These networks include Facebook, used by 68% of US adults , and Twitter, used by 25%. . Predictive Alerts.

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Media Data Reddit Crisis 88

ImPRessions - Crenshaw Communications

APRIL 10, 2017

The video, which went viral by Monday morning after being posted on Facebook by another passenger, is plenty disturbing. But for public relations and crisis experts, United’s immediate response was also troubling. If that seems expensive, look at the video, think about the outrage, and consider the reputation damage involved.

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Airlines Hotels Reputation Crisis 159

Sword and the Script

JANUARY 3, 2023

“Public relations is defined as the practice of intentionally managing the spread of information between an individual or organization and the public. The goal of PR is to influence how the public perceives an organization or individual, and to manage their reputation. What are some examples of public relations?

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Interviews Publicity Technology Social Media 99

ImPRessions - Crenshaw Communications

APRIL 25, 2017

At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. Over the weekend, Twitter and Facebook lit up with smartphone videos of a fresh instance of passenger distress on an airplane.

Airlines 136

Airlines Crisis Viral Reputation 136

Cision

MAY 12, 2017

This will push down negative results and bring positive results high in the SERP and help in crisis management. The idea behind this is to curb the spread of fake news online, and came soon after Facebook launched its tool to stop fake news from going viral on its platform. Google Fact Check. The Digital and PR Evolution.

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Google Digital PR Mobile SEO 259

NewsWhip

MARCH 31, 2021

So moving from the campaigns and the positive, if you will, to reputation management and which can also of course be positive in enhancing reputation. So what was happening is that people were sharing that story on Facebook. Are you thinking more about reputation dimensions of it sooner?

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Advertising Advertising Data Reputation 131

Reputation Us

APRIL 12, 2017

Videos posted on Twitter and Facebook quickly showed “a man being dragged out of his seat and down the aisle of the plane by security officers.” But the overarching counsel we provide businesses today when responding to a crisis is as follows: PREPARE. ADDRESS AND MOVE ON! United is currently in damage control.

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Crisis Airlines Viral Corporate 74

Critical Mention

MARCH 27, 2019

Facebook, in particular, makes it easy to target marketing to very tight niche segments, but zeroing in on such a narrow audience often results in little more than wasted time and money. You can connect with her on Facebook. It allows your company to incorporate social listening and be part of the conversation. SCHEDULE A DEMO.

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Strategy Marketing SEO Social Media 61

Cision

MAY 18, 2015

The tactics and tools that we use to manage social listening are the result of how we understand that social media serves our intended purposes. According to a paper published by the Semantic Technology Institute , social listening may encompass one or all of the following functions: Reputation management. Competitor analysis.

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Customer Service Social Media Analysis Data 120

Stephen Waddington

JUNE 26, 2018

It’s essential for reputation monitoring and crisis management. AI is already writing news reports for the Associated Press, creating and optimising ads on Facebook, and producing movies such as Zone Out. Companies such as Facebook and Twitter required companies to pay to promote and amplify content.

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Ethics Analysis Technology Data 69

Melissa Agnes

NOVEMBER 3, 2014

Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. Editor’s note: This post discusses this scandal from a crisis management standpoint only. On October 26, 2014, Jian Ghomeshi published a 1,500+ word statement to his Facebook page.

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Crisis Management Crisis Case Study Reputation 259

Reputation Us

AUGUST 15, 2016

He suggested Twitter as a great tool for providing updates to members about the situation while Facebook is best for reputation management. As soon as a breach occurs, Boggs said credit unions must notify regulatory agencies and their members immediately. Concise, unified messaging across all mediums,” Boggs said.

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Crisis Interviews Reputation Facebook 60