Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. Walmart uses employee-generated content to thank front-line workers. It’s been fascinating to watch.

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Newsfile

FEBRUARY 28, 2024

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. What is User-Generated Content (UGC)?

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PRSay

MARCH 25, 2019

Today, the danger is not just that employees can forward materials to external audiences with a simple keystroke. ” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? Your employees need to hear your news — especially bad news — before the public does.

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Waxing UnLyrical

MARCH 15, 2018

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Employee evangelists are made, not born. Guest Post by Laurel Kennedy. A Reason to Speak.

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The Hoyt Organization

SEPTEMBER 18, 2023

Most leaders have had to revamp policies to meet employee demands for friendlier and more flexible workplaces. Employees will pay attention to your decisions and how you respond to various scenarios. While some employees can sail through hard times easily, others are deeply affected and take a long time to recover.

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PRSay

OCTOBER 27, 2020

asked his employees to remember three numbers: six, 20 and 100. In crisis communications, be “calm, candid, confident, credible, compassionate and consistent,” Wright said. In crisis communications, be “calm, candid, confident, credible, compassionate and consistent,” Wright said. Find the right tone.

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PR Fuel

SEPTEMBER 16, 2020

Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. The most well-known case study in crisis communications is Johnson & Johnson’s response to the Tylenol poisonings in the early 1980s that killed seven people.

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Stephen Waddington

OCTOBER 13, 2020

Hybrid models combining home and office working are likely to provide organisations and their employees with flexibility in the future. Communication as a strategic management and leadership function Communication has been a critical management priority for organisations throughout the crisis.

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Sword and the Script

OCTOBER 25, 2022

“Communications professionals are now responsible for producing videos and podcasts, hosting live stream events, playing photographer, designing graphics, learning the back end of websites and more to keep up with changes in the ways people consume information.”. Crisis interrupted. Visual communications. Virtual events.

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Melissa Agnes

JULY 19, 2016

Live-streamed video footage comes with a certain amount of weight – especially when it’s produced by a seemingly innocent bystander or individual, rather than a corporation. Watching an un-edited, live-streamed video gives the perception – whether real or not – that the video is pure and tells the whole story.

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PR in High Definition

JANUARY 30, 2024

It was made worse by the now infamous video of a woman being let go by two people she’d never met prior, and the company has come under fire from the media, previous employees, and even current staff. So, if a crisis hits, you’ll have a strong foundation in place to communicate next steps with staff.

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Shift Communications

JULY 26, 2022

But we’re planning for a change in the narrative.

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Burrelles Fresh Ideas

JANUARY 2, 2024

The Role of Video Content in SEO Today, 92.3% of internet users worldwide watch videos each week. The surge in video content consumption cannot be ignored in the context of SEO. Search engines are increasingly valuing video content, making it a vital component of an effective SEO strategy.

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PRSay

OCTOBER 22, 2021

The company’s communications team found itself pivoting into crisis mode. Things began to continually get worse,” said Kristin Seay, Delta’s director of employee communications. Our communications strategies and ways of working were based on whatever had happened the day before.”.

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ImPRessions - Crenshaw Communications

MAY 15, 2018

When a passenger’s video of water flooding a Carnival cruise ship hallway went viral on May 3, it spawned thousands of references to Titanic and some sensational news headlines. The follow-up news release came four hours later and included a link to a video featuring CEO Gary Kelly. Carnival Cruise – the unsinkable PR ship.

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5W PR

MARCH 26, 2020

For heads of companies looking for extra guidance during this time, we’ve compiled considerations for how to best handle and communicate office closures. Communication with employees is extremely important during this time. While employees are working from home, stay in contact with them. Be Transparent. Be Visible.

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Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Melissa Agnes

APRIL 4, 2016

Note: this challenge does not solely apply to law enforcement, but is a crisis management challenge that every organization needs to be prepared to face. Helping law enforcement be exceptional crisis communicators in this 21st century. Take a look: Simple ways law enforcement can apply this mindset to their crisis preparedness.

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Axia PR

APRIL 16, 2018

Don’t make these errors when a crisis hits your company. On the afternoon of Thursday, April 12, an employee at a Starbucks in Philadelphia decided that two men who were sitting at a table and had not purchased anything were a threat. That employee called the police who arrested the men and held them in custody until 1:30 a.m.

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Prohibition

AUGUST 15, 2022

After calls for him to resign, he continued on as Prime Minister, damaging his own reputation in the process – and in doing so exposing how poor the government’s crisis communications strategy really was! 10 Crisis Communication Tips Every Business Needs. How to Prepare a PR Crisis Plan.

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The Stalwart Blog

NOVEMBER 18, 2019

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. . Lily, thanks so much for being here, I appreciate it. Dave Oates: Yeah.

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Konnect Agency

FEBRUARY 11, 2021

While we can only speak to our own experiences and there aren’t many of us who would consider themselves experts on working from home, one of the benefits of being a PR agency with skills in crisis communication and digital strategy has been our ability to pivot and act fast. Technology Issues. Creating Boundaries.

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Sword and the Script

JANUARY 6, 2015

The Noid ads were a huge success, spawning toys and even a video game. 357 magnum revolver stormed into a Domino’s in Atlanta, Georgia and took two employees hostage. Before the police could negotiate with his demands ($100,000, a getaway car, and a copy of The Widow’s Son — a novel about Freemasons), the two employees escaped.

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MaccaPR

FEBRUARY 19, 2018

No matter what the intention, recognize that every rude Tweet or callous Facebook post from a misguided employee or manager is now as public as a news release fired out globally. CRISIS LESSON #2: ESTABLISH CLEAR SOCIAL MEDIA GUIDELINES AT EVERY LEVEL OF YOUR COMPANY.

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Prohibition

JANUARY 14, 2022

What is a PR Crisis Plan? Your employees and stakeholders could be made to look incompetent or immoral. Trying to control a crisis is almost impossible. For example, an employee leaks damaging information about your company. ? A major crisis. 11 Steps to Effectively Managing a PR Crisis.

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Sword and the Script

OCTOBER 20, 2015

Thought the initial reaction to the Times story certainly wasn’t planned – the spontaneous and candid response of one Amazon employee went viral – I instinctively believed it worked out in Amazon’s favor. A better approach for Amazon was to move on and prove the critics wrong – go make a Best Job in the World video instead.

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PRSay

OCTOBER 25, 2017

The speed and accessibility of social media means that brands are always teetering on the edge of a crisis. Don’t fire an employee and then leave them in control of the Twitter account,” said Regina Luttrell, Ph.D. Newhouse School of Public Communications, Jamie Ward, Ph.D. , A new era of crisis communication is upon us.

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Newsfile

OCTOBER 24, 2023

Try using the following methods.

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Reputation Us

MAY 12, 2020

As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. In addition, be sure to call out the wonderful things that are happening with your employees and members.

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Reputation Specialist Michael Toebe

OCTOBER 11, 2021

Two well-known professional coaches — Jon Gruden and Urban Meyer— became the newest examples of weak-effort apologies and poor crisis communications in the last week. Meyer knows he can’t deny what was on video and he isn’t trying to do so. That means the fire of conflict isn’t put out or contained. I think he’s still in denial.”

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Presspage

MAY 11, 2017

The question remains – will using social media in crisis communication deliver you an advantage? A viral meme, video, or a tweet can appear instantly on the Internet. When a crisis occurs emotions can run high, which can make it difficult to manage online sentiment. The thin line between positive and negative.

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Mindful Marketing

FEBRUARY 15, 2017

Canva and ViewedIt allow you to easily create images and videos for free, and there are a plethora of media contact databases to allow you to find the right journalist covering the relevant topics that you can comment on or be a resource for. Crisis communications? Do you need messaging and branding help? Inroads with analysts?

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PR Fuel

MAY 31, 2022

Moreover, before putting out any information, hold a staff meeting with your internal employees and put together a strategy. Decide on an official spokesperson for the crisis, and be calm. Any video or pictures you post will be shared multiple times. Make sure everyone is on the same page. Controls the Narrative.

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PR in High Definition

FEBRUARY 23, 2021

KPMG’s ex-chairman, Bill Michael, recently came under fire for making controversial remarks about his employees “playing the victim card” and “moaning” about their circumstances during the lockdown. The comms team reacted fast and the organisation was quick to make changes – and communicate them well! Staying calm in a crisis.

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Sword and the Script

APRIL 15, 2017

See these related posts: Crisis Comms: No one More Reliable than an Employee. Corp Comm Frets Leadership in Crisis Comms, says Study. Avoid the Noid: A Mascot that Became a PR Crisis Case Study. 2) Sincerity builds investor confidence. We will live up to our obligation.”.

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Flatiron Communications

APRIL 17, 2020

Even then, lifestyle-focused PR peeps need to tread lightly, as the journalist, author, and all-around astute observer of life Virginia Heffernan recently noted in a tweet: I find I DESPISE all Covid lifestyle stuff — how to dress for Zoom, getting the most out of video yoga, when you're quarantined with an annoying person, etc.

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Stephen Waddington

DECEMBER 30, 2019

It is firmly on the agenda of industry bodies and progressive organisations are talking steps to address it for employees. Good employers can support the mental health and wellbeing of employees through good management and a progressive workplace, but the organisation needs to deliver its commercial goals. What we do 5.

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