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When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

Crisis communication is complex, dynamic and critically important to get right. In the following Crisis Ready Video, I share an example of a company who is getting this wrong, the reason behind why it’s wrong, and the ways by which you can make sure that your organization doesn’t make the same critical mistake.

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Emory’s Excellent Crisis Communication on Facebook

Melissa Agnes

For example, they created an FAQ video to address some of the top concerns and correct the misconceptions that were attached to them. This, ladies and gentlemen, is the power of harnessing social media for crisis communication. The post Emory’s Excellent Crisis Communication on Facebook appeared first on Agnes + Day.

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Should Your Communications Department Have Crisis Communication Autonomy?

Melissa Agnes

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. Take a look: Do you have a crisis management question that I can help answer?

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Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Within minutes he posted a video to the web. Secondly, review your crisis communications plan and make sure it states specific time goals for getting messages to the world.

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Tips for Professional Video Chat Interviews and Meetings

PRSay

Social distancing, quarantining and an increase in working from home have moved many face-to-face meetings and conferences to video chat platforms. Make sure your home network can handle a video call. If you’ve had problems with other video calls, see if you can up your network speed. Have your notes on your screen.

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How To Get Your Crisis Communications Right The First Time

Melissa Agnes

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time? He’s right. Why is this?

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Crisis Ready Q&A: How Can You Merge Your Expertise Into A Career In Crisis Communication?

Melissa Agnes

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” Food for thought on whether you need another degree.