Sword and the Script

OCTOBER 25, 2022

“Communications professionals are now responsible for producing videos and podcasts, hosting live stream events, playing photographer, designing graphics, learning the back end of websites and more to keep up with changes in the ways people consume information.”. More internal comms. More internal comms. climate.”. “A

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Communications Crisis Internal International 124

Stephen Waddington

OCTOBER 13, 2020

Characterising impact of COVID-19 on professional communications COVID-19 has accelerated many of the changes already underway in media, public engagement and organisational communication such as the role of communications as a strategic management function and a more human approach to communications by CEOs and management teams.

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Report Communications Government Crisis 144

Newsfile

FEBRUARY 28, 2024

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. What is User-Generated Content (UGC)?

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Viral Crisis Communications SEO Reputation 52

Cision

DECEMBER 4, 2017

United Airlines came under fire for forcefully dragging a passenger out from the overbooked flight number 3411 as a video recording of the incident went viral on social media. So, the GitLab staff decided to rope in the professional community for help. Communicate With Internal Stakeholders. HugOps [link].

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Crisis Brand Branding How To 271

Shift Communications

JULY 26, 2022

We’ve had great success in tying our clients’ overarching narrative and purpose to the tight labor market — with brand messaging such as championing fair chance hiring to expand talent pools, advocating a shift towards skills credentials vs. college degree requirements, touting the role internal mobility plays in employee retention — and in placing (..)

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Brand Branding SEO Employee 78

Waxing UnLyrical

MARCH 15, 2018

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. The proliferation of new media outlets has changed everything about how companies communicate. Employee evangelists are made, not born. Guest Post by Laurel Kennedy. A Reason to Speak.

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Employee Crisis Corporate Social Media 70

PRSay

OCTOBER 22, 2021

The company’s communications team found itself pivoting into crisis mode. Things began to continually get worse,” said Kristin Seay, Delta’s director of employee communications. Our communications strategies and ways of working were based on whatever had happened the day before.”.

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Crisis Airlines Travel Internal 78

PR in High Definition

JANUARY 30, 2024

It was made worse by the now infamous video of a woman being let go by two people she’d never met prior, and the company has come under fire from the media, previous employees, and even current staff. So, if a crisis hits, you’ll have a strong foundation in place to communicate next steps with staff.

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Handbook Crisis Company Reputation 62

PRSay

OCTOBER 27, 2020

asked his employees to remember three numbers: six, 20 and 100. In crisis communications, be “calm, candid, confident, credible, compassionate and consistent,” Wright said. In crisis communications, be “calm, candid, confident, credible, compassionate and consistent,” Wright said. Find the right tone.

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Crisis Management Crisis Employee Conference 127

5W PR

AUGUST 12, 2020

With the COVID-19 pandemic disrupting operations within the healthcare industry, it’s crucial for healthcare communication pros to develop and implement unique internal healthcare communication strategies. 4 internal communications strategies for healthcare PR. #1. Allow employees to ask questions.

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Healthcare Strategy Communications Policies 88

Melissa Agnes

JULY 19, 2016

Live-streaming is an example of these risks, one that should officially be on your list of things to discuss internally and address within your crisis preparedness program. Watching an un-edited, live-streamed video gives the perception – whether real or not – that the video is pure and tells the whole story.

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Crisis Crisis Management Crisis Communications Video 100

The Stalwart Blog

OCTOBER 3, 2019

John Tishler: I’ve personally worked with the largest Fortune 500 companies in governance crises, as well as companies that have 50 or fewer employees. And if they believe internally you’re using the same people that’s… They can perceive incorrectly maybe, but that the fox is guarding the henhouse.

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Government Crisis Video Interviews 74

Newsfile

OCTOBER 24, 2023

As a PR pro, you should maintain consistent messaging so that stakeholders understand your brand’s core values and products. Try using the following methods.

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Communications How To Corporate Training 52

PRSay

OCTOBER 25, 2017

Here are some highlights from three professional development sessions at the PRSA 2017 International Conference in Boston on Oct. 8–10: Breaking Misconceptions About Communicating With Rural Americans. 10, titled “ Rural Reach: Strategic Communication With Rural and Low Income Audiences.” Prepare in advance.

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Social Media Conference Media Corporate 119

Sword and the Script

DECEMBER 26, 2023

PR still builds trust “Authentic customer testimonials, peer and employee reviews will increase in importance in 2024. By focusing on building trust, marketing and communications pros will also raise Google search algorithm ranking. Clear and present AI “A renewed focus on and commitment to internal communications.

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Writing Communications Marketing B2B 194

The Stalwart Blog

NOVEMBER 18, 2019

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. . Lily, thanks so much for being here, I appreciate it. Dave Oates: Yeah.

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Data Privacy System Crisis Communications 60

Konnect Agency

FEBRUARY 11, 2021

While we can only speak to our own experiences and there aren’t many of us who would consider themselves experts on working from home, one of the benefits of being a PR agency with skills in crisis communication and digital strategy has been our ability to pivot and act fast. Technology Issues. Creating Boundaries.

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Prohibition

JANUARY 14, 2022

What is a PR Crisis Plan? Your employees and stakeholders could be made to look incompetent or immoral. Trying to control a crisis is almost impossible. For example, an employee leaks damaging information about your company. ? A major crisis. 11 Steps to Effectively Managing a PR Crisis.

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Crisis How To Crisis Management Crisis Communications 62

Flatiron Communications

APRIL 17, 2020

Even then, lifestyle-focused PR peeps need to tread lightly, as the journalist, author, and all-around astute observer of life Virginia Heffernan recently noted in a tweet: I find I DESPISE all Covid lifestyle stuff — how to dress for Zoom, getting the most out of video yoga, when you're quarantined with an annoying person, etc.

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Crisis Internal International Radio 56

Reputation Us

MAY 12, 2020

As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. Be transparent about the mistakes and vulnerabilities that were made internally, operationally and with your reputation. Expose them.

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Crisis Financial Banking Crisis Management 78

PR Fuel

MAY 31, 2022

Moreover, before putting out any information, hold a staff meeting with your internal employees and put together a strategy. Decide on an official spokesperson for the crisis, and be calm. Any video or pictures you post will be shared multiple times. Make sure everyone is on the same page. Controls the Narrative.

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Crisis Management Crisis Local System 96

Presspage

MAY 11, 2017

The question remains – will using social media in crisis communication deliver you an advantage? A viral meme, video, or a tweet can appear instantly on the Internet. When a crisis occurs emotions can run high, which can make it difficult to manage online sentiment. The thin line between positive and negative.

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Social Media Crisis Media Airlines 79

Katie Paine's Measurement Blog

MARCH 29, 2023

That was my conclusion from a comparison of two more recent crises, the Planned Parenthood videos and Bill Cosby. No doubt because internal silos put walls, and sometimes sidewalks and roads, between the PR teams and the social/digital teams. Respond to a crisis in the medium in which it began. D&G sales plummeted.

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Crisis Pharmaceuticals Social Media Comparison 52

PR in High Definition

FEBRUARY 23, 2021

KPMG’s ex-chairman, Bill Michael, recently came under fire for making controversial remarks about his employees “playing the victim card” and “moaning” about their circumstances during the lockdown. The comms team reacted fast and the organisation was quick to make changes – and communicate them well!

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Crisis Communications Reputation Training 71

Mindful Marketing

FEBRUARY 15, 2017

Canva and ViewedIt allow you to easily create images and videos for free, and there are a plethora of media contact databases to allow you to find the right journalist covering the relevant topics that you can comment on or be a resource for. Crisis communications? Freelancers are readily available and can be a great first step.

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Agency Crisis Communications Measurement Analytics 50

Sword and the Script

APRIL 15, 2017

Most business leaders would probably prefer to settle an apology than having it spin into a giant, embarrassing and international fiasco. See these related posts: Crisis Comms: No one More Reliable than an Employee. Corp Comm Frets Leadership in Crisis Comms, says Study. b) Apologies are edited by a committee.

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Corporate Airlines How To Crisis 80

Maxim Behar

DECEMBER 20, 2022

We know each other for almost 15 years now, have done numerous projects together within the International PR Organization ICCO, have met several times in Austria and in Bulgaria. You are one of the strongest persons that we have in the international PR business. And what always impresses me most is how much your employees love you.

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Energy Groups Internal International 52

Stephen Waddington

DECEMBER 30, 2019

The report provides an international perspective on the challenges facing the PR business. A study called the Velvet Ghetto commissioned by the International Association of Business Communicators (IABC) first called out the gender pay gap in the PR profession in 1986. What we do 5.

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Government Education Print Ethics 103

PR Conversations

JULY 5, 2017

In my experience, employees from Communications department spend their lives performing the following functions: 1. From social media management to crisis communications, content is king. And communicators are presented with a daily challenge to produce captivating, attention-grabbing texts. Copywriting.

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Infographics Corporate Policies Reputation 63

Ethical Voices

OCTOBER 24, 2022

Walcher Communications , a public relations and marketing firm based out of San Diego with a diverse mix of local, regional, and national clients. She has spent her career in PR agencies with a penchant for crisis communications. You mentioned the pressure that end-users and employees may feel.

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Ethics Interviews Advertising Advertising 50

MaccaPR

SEPTEMBER 13, 2016

Originally characterized by Lochte as his being robbed at gunpoint, the claim imploded thanks to security camera video footage and other information that proved the tale was a fabrication. Everything you do is on camera or leaves some other digital trail,” warns Austin. Did you see how many cameras there were at that gas station in Rio?

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Crisis Airlines Reputation Corporate 48

Prohibition

MAY 15, 2020

And then being told you can’t claim the care package and outfit because you’re unable to be on the video call.’ The next communication that employees received was from their boss encouraging them to take jobs at Tesco if they wished to do so. pic.twitter.com/NAuoISgaGq. Absolute state of it.

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Crisis Government Social Media Reputation 71

Prohibition

MAY 15, 2020

And then being told you can’t claim the care package and outfit because you’re unable to be on the video call.’ The next communication that employees received was from their boss encouraging them to take jobs at Tesco if they wished to do so. pic.twitter.com/NAuoISgaGq. Absolute state of it.

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Crisis Government Social Media Reputation 62

Melissa Agnes

MARCH 15, 2016

Learning that your organization is associated with – to the extent of having leveraged the brand’s well established, international platform to endorse and support – an alleged sex offender, is every organization’s worse nightmare. It also gives the message that, if Mackey didn’t need to remove the videos, he wouldn’t have.

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