Stephen Waddington

OCTOBER 13, 2020

These stories have been recorded and published in a report published by the Government Communication Service (GCS) COVID-19 Advisory Panel. The panel chaired by Alex Aiken, executive director, GCS consisted of senior representatives from professional marketing and communication membership organisations.

Report 144

Report Communications Government Crisis 144

PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. Another $50 million was set aside for investments in their communities.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Reputation Us

NOVEMBER 7, 2023

While small- to mid-size companies may not face the same pandemonium as the government if a leak occurs, a business announcement revealed publicly ahead of schedule can still wreck unnecessary havoc on your organization. Creating a robust crisis communication plan is imperative. Limit Disclosure. Try Controlled Testing.

Reputation 78

Reputation Real Estate Internal International 78

Melissa Agnes

NOVEMBER 20, 2018

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis.

Crisis Management 133

Crisis Management Crisis Government Crisis Communications 133

Newsfile

FEBRUARY 28, 2024

company website, blogs). What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. sponsored posts).

Viral 52

Viral Crisis Communications SEO Reputation 52

5W PR

MARCH 23, 2020

Companies and corporations are scrambling to adjust to what the COVID-19 pandemic means for day-to-day business. Industries and states that haven’t already been restricted by government policy are wondering if it’s time to close shop, or what to do if an employee contracts the virus. Encourage sick employees to stay home.

Policies 103

Policies Guidelines Government Employee 103

Sword and the Script

MAY 25, 2021

The research company polled 15,000 consumers across 15 markets, including the U.S. According to the study: 90% are more likely to recommend that company to friends and family. 66% are more willing to share their data with a company they trust. 66% are more willing to share their data with a company they trust.

Brand 111

Brand Branding Survey Customer Service 111

Prohibition

JANUARY 17, 2022

With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. In fact, most experts agree that social media needs to be treated as a vital part of any company’s crisis communication plan.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

5W PR

AUGUST 16, 2020

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

The Stalwart Blog

OCTOBER 17, 2020

I have been following the vaccine trial development that a lot of pharmaceutical companies are undertaking right now. In other words, consumers will think that the pharmaceutical companies are being ineffective in their development. There’s a lot of things to watch on the news of late. That’s not necessarily the case.

Pharmaceuticals 78

Pharmaceuticals Publicity Government Reputation 78

Stuart Bruce

JANUARY 7, 2016

That’s the shocking finding of new research by accountancy and business advisory firm BDO and independent membership organisation the Quoted Companies Alliance. The research says that small and mid-cap quoted companies estimate that, on average, 28% of their market value is accounted for by reputation.

Reputation 60

Reputation Company Corporate Crisis Communications 60

Sword and the Script

OCTOBER 25, 2022

“Being asked to do more internal communications and business communications usually left to other departments like HR, finance.”. Broader remit, more engagement across the company.”. It’s expanded to include public affairs and government relations as the norm.”. Crisis interrupted. Broader remit. More channels.

Communications 124

Communications Crisis Internal International 124

Stephen Waddington

MAY 27, 2020

Economic truth The crisis has had a profound impact on our industry. 60% of employees have been furloughed and 50% of PR businesses expect to make redundancies. There’s no getting around the fact that this crisis will blow a hole in our industry. Let’s start with the bad. Take public sentiment, for example.

Crisis 107

Crisis Government Healthcare Community 107

Newsfile

OCTOBER 24, 2023

Avoiding PR communication mistakes in this important market is paramount for PR pros. As a PR professional, you are most likely focusing on trying to enhance your company’s reputation. This means that avoiding PR communication mistakes is probably high on your list of priorities. in the coming years.

Communications 52

Communications How To Corporate Training 52

Prohibition

JULY 14, 2021

However, we think we can all agree that his jaw dropping seven-hour revelation at a Westminster select committee, meant Good PR for himself and yet more Bad PR for the Government, in particular Boris Johnson! West Midlands Trains sent around a fake bonus email phishing test to employees in May.

Training 62

Training Employee Government B2C 62

Melissa Agnes

MARCH 18, 2014

As they tried to understand why someone with more than 200 souls on board would fly this plane hundreds of miles off course – an unthinkable crisis for any organization – their communication with the families and with the world was swift and transparent. He is not the CEO of the parent company which is in fact the Malaysian Government.

Airlines 256

Airlines Crisis Privacy Case Study 256

PRSay

SEPTEMBER 22, 2016

Focusing on internal communications allows me to help my organization and clients build their brands. If our employees aren’t sold on our brand promise, how can they deliver it to customers and guests? Employee communications practitioners, by their very definition, have a focused audience.

Ethics 60

Ethics Tourism Real Estate Privacy 60

PRSay

DECEMBER 18, 2019

In a sign that the investment was in jeopardy, several Chinese companies suspended operations with the Rockets and the NBA. When the NBA released a statement calling Morey’s pro-democracy tweet “inappropriate,” the move was widely interpreted as an attempt to protect its bottom line and appease the repressive communist government of China.

Corporate 100

Corporate Crisis Management Crisis Government 100

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

NewsWhip

APRIL 14, 2020

Kivvit specializes in data-driven public affairs work, reputation management, and crisis communications. The company was recognized this year at the Reed Awards as Public Affairs Firm of the Year and won gold prizes for Most Innovative Agency and Best Large Agency at the Bulldog Stars of PR Awards. You have to be authentic.

Data 148

Data Public Affairs Crisis Analytics 148

PRSay

OCTOBER 25, 2017

“If you’re not paying for your social media campaigns, then no one is seeing them,” said Haworth, who recalled her childhood in small-town Indiana as one of eating “government cheese” from food banks and spending the Christmas season with her parents who couldn’t afford presents. A new era of crisis communication is upon us.

Social Media 119

Social Media Conference Media Corporate 119

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Stephen Waddington

DECEMBER 30, 2019

It is firmly on the agenda of industry bodies and progressive organisations are talking steps to address it for employees. Good employers can support the mental health and wellbeing of employees through good management and a progressive workplace, but the organisation needs to deliver its commercial goals. What we do 5.

Government 103

Government Education Print Ethics 103

Prohibition

JULY 10, 2019

The clothing-retail company featured a young black boy wearing a hoodie which read “Coolest monkey in the jungle”. The company reacted by sending out their first apology a day after the image was noticed. Some critics even went as far as to call for a company boycott, with #BoycottGillette making the rounds on social media.

Fashion 75

Fashion Telecommunications Crisis Training 75

The Hoffman Agency

DECEMBER 13, 2023

We saw the world’s hottest generative AI company fire its superstar CEO, Sam Altman, and then go through three CEOs in just under a week. The whole saga of speculation then ended with the company having the same CEO it started with. Even the best PR people can’t do much if they are simply brought in at the end.

Crisis 36

Crisis How To Guidelines Reputation 36

Prohibition

MAY 15, 2020

COVID comms: The governments unclear campaign message. It goes without saying that COVID-19 is without a doubt the biggest global crisis that has been faced for decades. He also went on to explain, as did This Morning hosts Holly & Phil, that the government refused to do any press interviews to discuss the matter.

Crisis 71

Crisis Government Social Media Reputation 71

Prohibition

MAY 15, 2020

COVID comms: The governments unclear campaign message. It goes without saying that COVID-19 is without a doubt the biggest global crisis that has been faced for decades. He also went on to explain, as did This Morning hosts Holly & Phil, that the government refused to do any press interviews to discuss the matter.

Crisis 62

Crisis Government Social Media Reputation 62

The Stalwart Blog

OCTOBER 3, 2019

David: Yeah, I was really interested when we talked and got together a couple of weeks ago, about your specialty in crisis governance. So let me first talk about what I consider a governance crisis to be. Not all crises are governance crises. But sometimes the existing leadership team actually is the crisis.

Government 74

Government Crisis Video Interviews 74

PR in High Definition

DECEMBER 17, 2020

Responding in the wrong way, or not responding at all, can have a negative knock-on effect on the reputation of individuals and/or companies, so being prepared for communicating on issues will be a key consideration as we enter the new year. Even the government has begun to comment on this too. Move over media relations.

Trends 71

Trends Reputation Course Media Relations 71

Burrelles Fresh Ideas

OCTOBER 17, 2023

I have witnessed companies I deal with and friends in their personal lives both fall victim to various cyberattacks. NCSAM takes place every October and is led by a collaborative effort between government agencies, private sector organizations, and non-profit organizations.

Education 111

Education Employee Measurement Agency 111

PR Conversations

OCTOBER 27, 2023

I thought the new media offered tremendous potential for environmental scanning, issues management, rumor control, and crisis communication. I continue to believe the cyber media have great potential for research and listening, but I also see great potential for dialog, or two-way symmetrical communication.

Reputation 52

Reputation Social Media Internal International 52

PR Conversations

MAY 1, 2017

Catherine: We do a great deal to educate practitioners on the practical aspects of managing a crisis but rarely do you encounter a crisis plan which addresses the need for support for people involved with crisis communication. I wonder also if there is not a wider societal dimension here too.

Crisis 63

Crisis Crisis Management Leadership Training 63

Sword and the Script

NOVEMBER 7, 2023

Propel releases AI-based “media war room”; Muck Rack has AI recommending reporters to PR; PRophet partners to bring influencer marketing and media alerts; Did you know Gartner has a Market Guide for Employee Communications? The company also rolled out coverage spikes. click image for higher resolution) 2.

Employee 137

Employee Software Survey Tools 137

Stuart Bruce

OCTOBER 20, 2015

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. This was no rapid rebuttal piece, but instead a carefully researched take down of the credibility of the New York Times reporters and the ex-Amazon employees they had used as sources.

Crisis Communications 60

Crisis Communications Crisis Communications Media 60

PRSay

JUNE 28, 2022

Government officials later estimated that at its peak, the spill was releasing approximately 60,000 barrels of crude into the Gulf of Mexico each day. BP was also accused of trying to deflect blame for the accident to Transocean, the company that owned and operated the rig, which BP leased. According to the U.S.

Conference 182

Conference Crisis Training Public Affairs 182

PR Matters

APRIL 21, 2016

Because reputation impacts―and is influenced by―many different factors, PR’s relationship-building must be multiple, inclusive and comprehensive [ Tweet Quote ] These include―but are not limited to―the media, employees, communities (on and offline), customers, investors, potential clients, government bodies, and institutions.

Reputation 165

Reputation Public Affairs Advertising Advertising 165

PR Matters

APRIL 21, 2016

Because reputation impacts―and is influenced by―many different factors, PR’s relationship-building must be multiple, inclusive and comprehensive [ Tweet Quote ] These include―but are not limited to―the media, employees, communities (on and offline), customers, investors, potential clients, government bodies, and institutions.

Reputation 100

Reputation Public Affairs Advertising Advertising 100