Melissa Agnes

JANUARY 11, 2015

Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Connect with Melissa on LinkedIn. Connect with Dan on LinkedIn.

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Sword and the Script

OCTOBER 25, 2022

90% of comms pros surveyed say their work has changed some, and of those, 50% say communications work has changed significantly. Most communicators say the volume of work has grown, but so too has the variety of work. Those who said communications work has “changed very significantly,” wrote: 1. Proven business value.

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Communications Crisis Internal International 122

Melissa Agnes

DECEMBER 14, 2014

Amongst other things, successfully managing a global crisis means understanding the impact that different cultures have on your crisis communication – and being prepared to communicate effectively with all of the different cultures involved in the crisis. The role of etiquette in your crisis communication.

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Melissa Agnes

JUNE 28, 2015

In her experience, one of the things she sees far too often is people rushing in with the best of intentions for helping, but too often forgetting to first take the time to speak with the communities to get their take on things, their needs and preferred means of communication. Connect with Melissa on LinkedIn.

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Waxing UnLyrical

JULY 24, 2015

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. Image: Dingzeyu Li via Unsplash.

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PRSay

JULY 14, 2023

PRSA members can access exclusive video content with Bryan Garner and Sandra Ericson, APR, offering further insights on crisis communications at this link. The awards recognize the best strategic communications campaigns of the year and showcase organizational excellence. 30, “is part of living in Florida,” Garner said.

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wiredPRworks

SEPTEMBER 11, 2021

Twenty years ago, today, we remember how 9/11 changed the world – and communications. Reflecting on How 9/11 Immediately Impacted Community PR and Communications. We needed to find ways to communicate quickly, accurately and effectively. Backpack communications was the most reliable and quick route to homes.

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Communications Community Crisis Film 105

Landis PR

APRIL 29, 2024

According to the people of Finland, communications is the world’s most powerful tool for change. For us, communications is the world’s most powerful tool for change. It is not advisable to have an employee of a communications firm present in the interview situation. million users LinkedIn : 1.80

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Solo PR Pro

NOVEMBER 10, 2020

Neither can a communications counselor. Communications professionals are valuable resources. Consider looking at your communications and public relations counselors this same way. The comparisons between lawyers and communications professionals are endless. Identify the strong communications professionals from the weak.

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Melissa Agnes

SEPTEMBER 28, 2014

His goal is to be able to reach the most amount of people in the shortest amount of time (which is a vital goal to have), and knowing that not everybody is on Twitter, Thanh discusses how Garden Grove Fire Department is now using every means necessary to communicate with their audiences in an emergency. Connect with Melissa on LinkedIn.

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wiredPRworks

SEPTEMBER 11, 2021

Twenty years ago, today, we remember how 9/11 changed the world – and communications. Reflecting on How 9/11 Immediately Impacted Community PR and Communications. We needed to find ways to communicate quickly, accurately and effectively. Backpack communications was the most reliable and quick route to homes.

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Communications Community Crisis Film 81

Melissa Agnes

MARCH 7, 2014

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! It’s also true that Twitter (and other social media platforms) need to be a part of your crisis communications strategy. Image credit .

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PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. Rutherford was the guest speaker for the May 24 episode of Strategies & Tactics Live , PRSA’s monthly livestream series on LinkedIn.

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Airlines Crisis Communications Employee 60

Melissa Agnes

DECEMBER 14, 2014

Amongst other things, successfully managing a global crisis means understanding the impact that different cultures have on your crisis communication – and being prepared to communicate effectively with all of the different cultures involved in the crisis. The role of etiquette in your crisis communication.

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Melissa Agnes

NOVEMBER 30, 2014

Public information officers and crisis communicators have critically important responsibilities in difficult times. They have (or should have) excellent communication skills, strategic minds and a unique ability to work well under pressure. Digital communication strategies for PIOs. Connect with Melissa on LinkedIn.

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Polaris

JUNE 24, 2016

Yet despite the prevalence and obvious cost, some businesses do not effectively communicate an attack to key stakeholders. In one extreme example, LinkedIn landed in a media nightmare in mid-May after a hacker tried to sell 6.5 These are words to live by when it comes to issues management and crisis communications.

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Melissa Agnes

JUNE 13, 2015

Welcome to episode #053 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas Phelan. When it comes to critical communications, comprehension is imperative. This episode of The Crisis Intelligence Podcast discusses: Why low readability levels matter in crisis communications.

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Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. As the COVID-19 outbreak began last month, I noticed there seemed to be two kinds of brands. Very transparent.

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Prakkypedia

JANUARY 19, 2020

This piece is based on a Facebook and LinkedIn post I recently published: Communication is vital during emergencies such as the catastrophic bushfires being experienced around Australia. However, this can be tricky to manage on a personal level.

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Communications Retail LinkedIn Radio 78

NewsWhip

OCTOBER 28, 2022

Somewhere in Adidas headquarters in Herzogenaurach, Germany, there’s a team of PR and Communications professionals who have just been through the toughest week of their careers. Immediately responding to a crisis is absolutely the 101 required reading of Crisis Communications. The Story in a Nutshell .

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Remote PR Jobs

MAY 26, 2023

Are they straight out of college or does their LinkedIn boast decades of experience? Projects that require significant time and attention on a regular basis, such as full-time media monitoring or crisis communications management, may require a retainer fee or a higher hourly rate to ensure that the freelancer is compensated appropriately.

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Healthcare Survey Resources Industry 187

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Connect with Melissa on LinkedIn. Running time: 1:01:02.

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Melissa Agnes

SEPTEMBER 21, 2014

How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication. The importance of getting the first 24 hours right in a crisis. How to plan for a global, viral crisis. Connect with Melissa on LinkedIn. Check out our Crisis Intelligence Blog.

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Airlines Crisis Management Crisis Crisis Communications 210

PRSay

JUNE 28, 2021

In the early summer of 2020, I decided to resign from my position as head of communications at a medical-research institute in San Diego. I knew potential clients were unlikely to expand their in-house communications and marketing teams during a pandemic. Post the news on LinkedIn. Business is going well.

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Melissa Agnes

MARCH 15, 2018

I recently had the opportunity to sit down with Jordan Redshaw, one of the communications managers with the recovery task force at the Regional Municipality of Wood Buffalo (a.k.a. How Jordan and his team leveraged monitoring tools to help expand the reach of their crisis communications. Connect with Jordan on LinkedIn.

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Melissa Agnes

MAY 17, 2016

So what is it about the evacuation and the crisis communications of the first responders, the authorities and the local organizations (employers) that has resulted in such an exceptional and successful evacuation? Connect with Melissa on LinkedIn. Connect with him on LinkedIn. About host, Melissa Agnes.

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Crisis Management Crisis Communications Crisis LinkedIn 124

Melissa Agnes

MAY 31, 2015

While having a conversation with Jeff about LA County’s current strategies for effective emergency management and crisis communication, we thought that it would be fun to record our conversation, as others in the field of emergency management are struggling with many of the same and similar issues. Learn more about Melissa Agnes.

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Crisis Management Crisis Communications Crisis LinkedIn 133

Communications Conversations

APRIL 3, 2020

Comms teams have been on full-tilt since early March communicating with employees and stakeholders seemingly non-stop. But one channel has given a handful of companies a huge leg up on others in the crisis communications game: personal CEO social media profiles (mostly, on LinkedIn). Now we’re seeing WHY every day.

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PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. I had a destination, a nice navigation system and a spare, but I didn’t have any instructions (crisis plan) on how to replace the tire. Connect with her on LinkedIn. Not on my list?

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Crisis Crisis Communications Nonprofit Local 78

Stephen Waddington

APRIL 28, 2020

Communicators face looking for certainty at an uncertain time in an uncertain world. I totally understand that position but now is the time when communication and PR can build on the amazing work it has already done. They should be looking at how to move from broadcast to engagement in the communication approach.

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Newsfile

FEBRUARY 28, 2024

It serves as a communication tool to reach journalists, media outlets, and the public. PR professionals use this data to assess sentiment, measure reach, identify emerging issues, and adjust communication strategies accordingly. What are the Basics of Crisis Communication Planning? What is Media Monitoring?

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Viral Crisis Communications SEO Reputation 52

Melissa Agnes

SEPTEMBER 7, 2014

Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. This episode of The Crisis Intelligence Podcast discusses: The Toronto Police Service’s new customer service program. Have a listen.

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Melissa Agnes

FEBRUARY 15, 2015

We discuss what worked and why, how they strategized their content (from their frequency of posting, to chosen file formats and more), the benefits that came out of this proactive endeavour and the biggest takeaways for your organization’s crisis communications. The benefits that came of their proactive crisis communications.

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Melissa Agnes

MAY 16, 2015

They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. In this week’s episode of The Crisis Intelligence Podcast, I sat down with Karen and Kristin to discuss their study, its focus and its findings. Connect with Melissa on LinkedIn.

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Melissa Agnes

NOVEMBER 30, 2014

Public information officers and crisis communicators have critically important responsibilities in difficult times. They have (or should have) excellent communication skills, strategic minds and a unique ability to work well under pressure. Digital communication strategies for PIOs. Connect with Melissa on LinkedIn.

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5W PR

DECEMBER 7, 2020

LinkedIn, Twitter, and YouTube trailed farther behind at 42%, 33%, and 26%, respectively. Facebook was second at 46%, followed closely by YouTube (45%) and LinkedIn (44%). As a crisis communications plan, this policy should guide responding quickly and responsibly to any unanticipated issues that may arise.

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Melissa Agnes

JULY 13, 2014

Connect with Patrice on LinkedIn. Read Patrice’s contributions to The Crisis Intelligence Blog. Within this episode, Melissa Agnes and Patrice Cloutier discuss the art of the apology in crisis communication. Or subscribe on Stitcher (where we’d also love for you to leave us a review!). Or via email.

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