5W PR

MARCH 26, 2024

Explore industry magazines, make the company’s presence felt at relevant conferences, and put platforms like LinkedIn to good use to pinpoint the movers and shakers in the company’s market. Undertake market research to pinpoint their pain points and craft the communication to tackle these issues head-on.

B2B 78

B2B Strategy Communications Case Study 78

Waxing UnLyrical

JULY 24, 2015

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. Image: Dingzeyu Li via Unsplash.

Crisis Communications 40

Crisis Communications Crisis Communications Pinterest 40

PRSay

JULY 14, 2023

PRSA members can access exclusive video content with Bryan Garner and Sandra Ericson, APR, offering further insights on crisis communications at this link. Those communications shouldn’t scare people, he said, but “you do want to point out that we’re on top of it” and will restore the power.

Crisis Communications 78

Crisis Communications Crisis LinkedIn Social Media 78

Melissa Agnes

MARCH 7, 2014

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! It’s also true that Twitter (and other social media platforms) need to be a part of your crisis communications strategy. Image credit .

Crisis Communications 249

Crisis Communications Crisis Training LinkedIn 249

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. Public information officers and crisis communicators have critically important responsibilities in difficult times. Connect with Melissa on LinkedIn. Check out our Crisis Intelligence Blog. Connect with Tom on LinkedIn.

Crisis Communications 227

Crisis Communications Crisis Government Education 227

Melissa Agnes

JUNE 28, 2015

This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. In this episode of The Crisis Intelligence Podcast, Claudia and I discuss the importance of asking questions and assessing situations before pushing out crisis communications. Connect with Melissa on LinkedIn.

Community 140

Community Crisis Communications Crisis Management 140

Melissa Agnes

JUNE 13, 2015

Tom shares the results of his research and provides suggested guidelines to follow while crafting your emergency messages and crisis communications, to make sure they are simplistic, clear and at the lowest possible readability level. Tips on how to draft crisis communications to be as low a readability level as possible.

Crisis Management 154

Crisis Management Crisis Communications Crisis Guidelines 154

Remote PR Jobs

MAY 26, 2023

Are they straight out of college or does their LinkedIn boast decades of experience? Projects that require significant time and attention on a regular basis, such as full-time media monitoring or crisis communications management, may require a retainer fee or a higher hourly rate to ensure that the freelancer is compensated appropriately.

Healthcare 187

Healthcare Survey Resources Industry 187

Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. As the COVID-19 outbreak began last month, I noticed there seemed to be two kinds of brands. Very transparent.

Social Media 198

Social Media Brand Branding Employee 198

Melissa Agnes

SEPTEMBER 21, 2014

How culture, both organizational and national, impacted Malaysia Airlines’s crisis communication. The importance of getting the first 24 hours right in a crisis. How to plan for a global, viral crisis. Connect with Melissa on LinkedIn. Check out our Crisis Intelligence Blog.

Airlines 210

Airlines Crisis Management Crisis Crisis Communications 210

Melissa Agnes

MAY 17, 2016

So what is it about the evacuation and the crisis communications of the first responders, the authorities and the local organizations (employers) that has resulted in such an exceptional and successful evacuation? Connect with Melissa on LinkedIn. Connect with him on LinkedIn. About host, Melissa Agnes.

Crisis Management 124

Crisis Management Crisis Communications Crisis LinkedIn 124

Melissa Agnes

DECEMBER 14, 2014

When this happens, the task of successfully managing the crisis becomes even more of a challenge. In this episode of The Crisis Intelligence Podcast, Brigitte Stock and I discuss the role of cross-cultural communication in crisis and emergency management. The 10 dimensions of cross-cultural communications for crisis.

Crisis 210

Crisis Communications Crisis Management Crisis Communications 210

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Connect with Melissa on LinkedIn. Running time: 1:01:02.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

MAY 31, 2015

While having a conversation with Jeff about LA County’s current strategies for effective emergency management and crisis communication, we thought that it would be fun to record our conversation, as others in the field of emergency management are struggling with many of the same and similar issues. Learn more about Melissa Agnes.

Crisis Management 133

Crisis Management Crisis Communications Crisis LinkedIn 133

Melissa Agnes

MARCH 15, 2018

This episode of The Crisis Intelligence Podcast discusses: The crisis communication strategies Jordan and his team used to effectively evacuate 88,000 people in only a few hours. How Jordan and his team leveraged monitoring tools to help expand the reach of their crisis communications. About guest, Jordan Redshaw.

Crisis 145

Crisis Crisis Communications Crisis Management Community 145

NewsWhip

OCTOBER 28, 2022

As someone who has written hundreds of statements and managed PR crisis communications over a long career, I can imagine that dozens of people within Adidas – from legal teams, to senior execs and the CEO – would have been looming over the shoulders of the writing team as they pulled together the statement.

Crisis Communications 148

Crisis Communications Crisis Writing Social Media 148

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. There are several resources on crisis planning, including books, PRSA courses and webinars. Connect with her on LinkedIn. Not on my list? Don’t forget about your emergency kit.

Crisis 78

Crisis Crisis Communications Nonprofit Local 78

Communications Conversations

APRIL 3, 2020

But one channel has given a handful of companies a huge leg up on others in the crisis communications game: personal CEO social media profiles (mostly, on LinkedIn). I’ve been beating on this drum for years–the importance of CEO social media profiles (again, especially on LinkedIn).

Tools 78

Tools Airlines LinkedIn Crisis 78

Melissa Agnes

MAY 16, 2015

They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. In this week’s episode of The Crisis Intelligence Podcast, I sat down with Karen and Kristin to discuss their study, its focus and its findings. Connect with Melissa on LinkedIn.

Crisis 162

Crisis Crisis Management Crisis Communications Study 162

Melissa Agnes

FEBRUARY 15, 2015

We discuss what worked and why, how they strategized their content (from their frequency of posting, to chosen file formats and more), the benefits that came out of this proactive endeavour and the biggest takeaways for your organization’s crisis communications. The benefits that came of their proactive crisis communications.

Crisis Communications 100

Crisis Communications Crisis Crisis Management Exercises 100

Stephen Waddington

APRIL 28, 2020

This is why I devote a chapter of my upcoming book Crisis Communication Strategies to planning and developing the recovery communication. About Amanda Coleman Amanda is a Charted Public Relations practitioner and crisis communications consultant. You can connect with Amanda via LinkedIn and Twitter.

Crisis Communications 78

Crisis Communications Crisis Government Analytics 78

5W PR

DECEMBER 7, 2020

LinkedIn, Twitter, and YouTube trailed farther behind at 42%, 33%, and 26%, respectively. Facebook was second at 46%, followed closely by YouTube (45%) and LinkedIn (44%). As a crisis communications plan, this policy should guide responding quickly and responsibly to any unanticipated issues that may arise.

Social Media 103

Social Media Trends Media Policies 103

Melissa Agnes

SEPTEMBER 7, 2014

Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. This episode of The Crisis Intelligence Podcast discusses: The Toronto Police Service’s new customer service program. Have a listen.

Customer Service 227

Customer Service Crisis Crisis Communications Internal 227

Melissa Agnes

JULY 13, 2014

Connect with Patrice on LinkedIn. Read Patrice’s contributions to The Crisis Intelligence Blog. Within this episode, Melissa Agnes and Patrice Cloutier discuss the art of the apology in crisis communication. Or subscribe on Stitcher (where we’d also love for you to leave us a review!). Or via email.

Crisis 225

Crisis Crisis Communications Reputation Twitter 225

Newsfile

FEBRUARY 28, 2024

Social media monitoring involves tracking brand mentions, conversations, and sentiment across social platforms (Twitter, Facebook, LinkedIn etc.). What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation.

Viral 52

Viral Crisis Communications SEO Reputation 52

Melissa Agnes

FEBRUARY 8, 2015

Welcome to episode #036 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. Crisis simulations are an amazing way to test your crisis plan and strengthen your team’s crisis communication skills. That said, I often get asked questions like “how do I conduct a crisis simulation?

Crisis 165

Crisis Exercises How To Crisis Management 165

Melissa Agnes

SEPTEMBER 28, 2014

This episode of The Crisis Intelligence Podcast discusses: The challenges Thanh faces when it comes to social media and crisis communication. How Garden Grove Fire Department is using PulsePoint to push out communications in an emergency. Connect with Melissa on LinkedIn. Check out our Crisis Intelligence Blog.

Social Media 220

Social Media Crisis Communications Media 220

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. Public information officers and crisis communicators have critically important responsibilities in difficult times. Connect with Melissa on LinkedIn. Learn more about Agnes + Day, The Crisis Intelligence Firm.

Crisis Communications 100

Crisis Communications Crisis Crisis Management LinkedIn 100

Melissa Agnes

JUNE 6, 2015

In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. She shares the biggest challenges they faced, how they prepared their crisis communications strategy, the results that ensued, and the biggest lessons and takeaways she learned first-hand, along the way.

Case Study 140

Case Study Crisis Management Crisis Study 140

PRSay

JUNE 28, 2021

You’re unlikely to get business through your website, so focus on social media such as LinkedIn and Twitter instead. • Post the news on LinkedIn. Patrick Bartosch is founder and president of Waypoints Communications , a consultancy focused on thought leadership, content strategy and crisis communications.

LinkedIn 133

LinkedIn Crisis Agency Crisis Communications 133

Melissa Agnes

APRIL 11, 2015

This episode of The Crisis Intelligence Podcast discusses: What the American Red Cross’s digidoc (aka social media command center) looks like, how it’s set up and their strategy for social listening in a crisis. Tips for effectively filtering through the digital noise in a crisis or emergency.

Social Media 174

Social Media Crisis Management Crisis Media 174

Melissa Agnes

DECEMBER 14, 2014

When this happens, the task of successfully managing the crisis becomes even more of a challenge. In this episode of The Crisis Intelligence Podcast, Brigitte Stock and I discuss the role of cross-cultural communication in crisis and emergency management. The 10 dimensions of cross-cultural communications for crisis.

Crisis 100

Crisis Crisis Management Communications Crisis Communications 100

Waxing UnLyrical

MARCH 31, 2020

Last week, for example, Dinean Robinson of Multiplying Good and I did a live Q&A, moderated by Alex Brown , on crisis communications for nonprofits. just outside Seattle), who handled crisis communications for the country’s first-ever COVID-19 patient. (I I can’t even imagine what that was like!

Crisis Communications 69

Crisis Communications Crisis Nonprofit Privacy 69

Melissa Agnes

APRIL 18, 2016

This episode of The Crisis Intelligence Podcast discusses: The importance of using the right language within your crisis communications. How to control the accuracy of the information you share in a crisis, while still meeting the expectation of real-time updates. Connect with Melissa on LinkedIn.

Crisis Management 100

Crisis Management Crisis Skype Leadership 100

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Connect with Melissa on LinkedIn. Running time: 1:01:02.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

wiredPRworks

SEPTEMBER 11, 2021

Arriving at the school district headquarters, the staff was stunned and silent, gathered around a radio, listening for updates and quietly considering crisis communication responses. About the Author: Barbara is an inspiring keynote speaker , social media LinkedIn sales trainer , and a business development coach.

Communications 105

Communications Community Crisis Film 105

Onclusive

MAY 18, 2017

When analyzing our customer data, we’ve seen owned media (blog content, self-published LinkedIn Pulse articles, etc.) We all watch along uncomfortably when large companies handle crises poorly, which is exactly why crisis communications and reputation management are so important for companies of all sizes.

Advertising 150

Advertising Advertising Data LinkedIn 150