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Sustainability mandate intensifies for US brands: Consumers are severing relationships with those that aren’t prioritizing eco-practices

Agility PR Solutions

Brands and businesses that assume sustainability is just a “best case scenario” for consumers, but not a significant factor in purchasing, are not paying enough attention—consumers have been clear about the importance of green practices for the brands they choose to purchase from, and new research from product value management platform Propel Software (..)

Consumer 168
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Consumers are ready (and expect) to engage brands in the metaverse—is your brand ready?

Agility PR Solutions

The metaverse is a new frontier for marketers, and the technology is still evolving, but new research from digital experience software firm Sitecore shows consumers are eagerly anticipating brands’ entry into virtual environments—and have a long wish list of opportunities and expectations.

Consumer 112
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Most consumers say brand loyalty is about feeling understood and valued, not discounts

Agility PR Solutions

While brand loyalty is historically thought to be based on money-saving opportunities like product discounts and loyalty program perks, new research from CX software firm Redpoint Global asserts that the concept of loyalty is shifting in the post-pandemic age.

Consumer 154
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Brand opportunities to delight: Just 14% of consumers expect to be wowed by a company

Agility PR Solutions

Are brands today all work and no play? Modern (largely unexcited) consumers seem to think so. The post Brand opportunities to delight: Just 14% of consumers expect to be wowed by a company appeared first on Agility PR Solutions.

Consumer 149
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3 in 4 consumers believe AI can have a positive impact on their experience

Agility PR Solutions

How do consumers really feel about brands using artificial intelligence and machine learning to influence their experiences?

Consumer 162
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Personalization perils: Most consumers regularly receive mistargeted information from brands

Agility PR Solutions

New research from personalized CX software firm Redpoint Global reveals growing customer frustrations with receiving mistargeted information from brands. Currently, 70 percent of consumers reported receiving mistargeted information at least once a month and 24 percent say they receive mistargeted […].

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How retailers can meet consumer expectations for the metaverse, sustainability, and more

Agility PR Solutions

The post How retailers can meet consumer expectations for the metaverse, sustainability, and more appeared first on Agility PR Solutions. The firm’s new […].

Retail 145