Waxing UnLyrical

SEPTEMBER 27, 2012

So I did, settled in and started tweeting and Facebooking to pass the time. The service is impeccably smooth; the food is great. Now the purists among us are muttering under their breath that “customer service is so much more than just making someone feel good.”. And I always walk out the door smiling! And it was.

Customer Service 105

Customer Service Banking Nonprofit Facebook 105

Waxing UnLyrical

MARCH 11, 2015

You can’t properly attribute sales or awareness to communications using baseline analytics from Google or Facebook or Twitter. ” ~Shonali Burke, A Simple Yet Smart PR Measurement for The Rest of Us: A five-step plan that won’t break the bank. ” ~ Sandra Fathi, Past President, PRSA NY.

Measurement 40

Measurement How To Analytics Customer Service 40

Communications Conversations

JUNE 11, 2019

I posted about my experience on Facebook, lamenting how broken our health care system is. To my surprise my friends came back with a host of other industries where this lack of customer service and experience matters–home construction, cable TV companies, credit card companies and hair salons (that one surprised me). .”

Banking 92

Banking Customer Service Construction Local 92

Cision

MARCH 13, 2017

Bank on Social for SEO & PR. Social media has always been recognized as a strong customer service facilitator. Here’s a great example of how customer complaints and feedback can be converted into marketing: “Apple responds to people’s tweets with entire commercials” – via Mashable.

SEO 229

SEO Social Media Tools Google 229

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). More than even Facebook, Twitter is the preferred social network for social care. Direct influencer-outreach. Repeat your Tweets.

Twitter 120

Twitter Brand Branding Customer Service 120

Stephen Waddington

JANUARY 4, 2021

Many are creative and highly original (Facebook, PwC, Trendwatching and We Are Social are standout), but most are marketing guff. Thanks to Daniel Eckler for scouring the internet and collating reports. I’ve skimmed them all so that your don’t have to, but decide for yourself.

Trends 155

Trends Technology Television Banking 155

Waxing UnLyrical

AUGUST 30, 2012

But it is highly likely that you interacted with salespeople , customer service, in flight crew, train conductors, wait staff… the list goes on. If you enjoyed it, be sure to connect with Shonali on Twitter , Facebook , or Google+. Think back to the interactions you’ve had with a brand over the last month. Highly unlikely.

Publicity 75

Publicity Hotels Customer Service Meeting 75

Sword and the Script

DECEMBER 20, 2022

Online communities deepen connections and build relationships with customers and prospects that impact product development, customer service, and marketing strategies.”. ~ Grace Platon , Communications Strategist, Communicate Grace, LLC. As Meta (Facebook) languishes, new platforms are emerging to meet the opportunities ahead.

Marketing 187

Marketing Content Marketing Data Social Media 187

PR Fuel

NOVEMBER 13, 2018

Your customers do as well. They like to stay in their “corners” of the web – why do you think Facebook became so popular, after all? What you think works about your company is practically irrelevant – the only thing that matters is what your customers like and want. How do you find out what your customers like about you?

Customer Service 40

Customer Service Web Energy Company 40

Stuart Bruce

SEPTEMBER 14, 2015

YouGov partnered with PRCA to survey 280 agency and in-house PR professionals across business services, finance and banking, technology and telecoms, charities and NGOs, Government and other sectors. The mean percentage of marketing budgets spent on digital/ social media remains at 16%, the same as last year. Methodology.

Digital PR 60

Digital PR Training Report Social Media 60

PR Fuel

OCTOBER 30, 2018

We have web chat available during office hours, and our phone is answered 24 x 7, but email communication is by far the most important way we serve many hundreds of customers each month. I hope you enjoy the reviews below, where I cover email marketing, email customer service, and email pitching. Sometimes it can.

Communications 40

Communications Pitching Writing Social Media 40

Sword and the Script

DECEMBER 11, 2018

Facebook will be used more as a mass marketing tool, like a television station. As targeting continues to thin in Facebook Ads, it will become more common to strike third-party data partnerships with companies like Oracle, thus enabling for-extra-fee targeting in Facebook itself and other channels. 15) Ethics in PR revisited.

Social Media 90

Social Media Marketing Media Creativity 90