Remove 2014 Remove Brand Remove Customer Service Remove Marketing
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What’s New In B2B Tech PR For 2017

ImPRessions - Crenshaw Communications

PR and CX go hand in hand, since it’s PR’s role to burnish a brand reputation and the job can only be done when the customer experience lives up to expectations. Everyone loves a story of customer service that goes above and beyond. And there’s also the defensive side of real-time marketing.

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New Rules That Every PR Person Should Know

ImPRessions - Crenshaw Communications

billion in 2014. The smartest PR professionals help product or service companies identify their most powerful differentiators, shape a narrative, and tell their story where it counts. Breaking through with quality material will become more difficult as content marketing approaches a saturation point. billion, up from $13.5

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The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

Although growth eventually slows down, startups can transition from manual to less manual methods once they gain traction in the market. A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind.

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Instagram Success Metrics for Social Influencer Campaigns

Polaris

According to the article, social analytics company Shareablee found engagement for US brands on Instagram more than doubled in the first quarter of this year versus the same period in 2014. The social media measurement metrics you choose for your brand depend on your overall objectives (I know you know that!).

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A Quick Guide to Social Chat Channels for Businesses

Cision

The points of differentiation for these could make a particular platform very useful for communications and marketing professionals. Google Hangouts and Skype are more or less extensions of traditional customer service. B2B marketers and communications professionals may find value in using LinkedIn for this purpose as well.

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The Top PR Trends For 2017

ImPRessions - Crenshaw Communications

Like nearly any other marketing or strategic discipline, public relations has changed in recent years. As communicators, we will be increasingly asked not only to create relationships and generate coverage for brands and organizations, but to build the kind of relationships that actually influence behavior, and do so in a transparent way.

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The importance of a social media strategy #engaging

Engage PR

And in today’s rapidly evolving world of multi-channel communications and data analytics, businesses are having to learn fast where to put their marketing money to get the best return on investment. And with social media spend within marketing budgets expected to increase 128% to 21.4% Cue social backlash across the internet.