Onclusive

JUNE 1, 2023

Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. Yes, that’s right, it’s not just for marketing teams! Want to learn more about the benefits of social listening for PR and Comms?

Strategy 370

Strategy Communications Reputation Measurement 370

Melissa Agnes

SEPTEMBER 4, 2020

Investing in your professional online reputation is an important Crisis Ready strategy—and ReputationDefender has launched a service to help make this process easy for you. The following is what came out of my and one of my team member’s review of ReputationDefender and its ReputationGrower service. Who is ReputationDefender?

Brand 234

Brand Branding Reputation Crisis 234

Reputation Us

JULY 26, 2023

A single misstep or a poorly handled crisis can have devastating consequences, leading to heavy financial losses, plummeting stock prices, a tarnished brand image, and a lack of customer trust. Our combined services are a safeguard against such a situation and a solution if it does come to occur.”

Reputation 78

Reputation Technology Crisis Corporate 78

NewsWhip

JULY 12, 2022

On Friday, July 8th, 2022, Rogers Communications accidentally shut off its customers’ cell phone, Wi-Fi and cable service for 24 hours, resulting in a PR disaster for the Canadian telecom giant. But over 60% were published in the three days of the crisis (Friday, Saturday, and Sunday.) Preparation Is everything in a crisis.

Communications 158

Communications Telecommunications Banking Crisis 158

Agility PR Solutions

OCTOBER 19, 2023

Contact centers have evolved significantly, from being customer service hubs to playing a critical role in public relations, particularly in crisis situations. Their function now extends to shaping and, […] The post How contact centers can be strategic digital assets in PR management appeared first on Agility PR Solutions.

Customer Service 119

Customer Service Crisis Reputation Publicity 119

Agility PR Solutions

APRIL 28, 2022

For several years before entering the PR business, I was a reporter and editor at several New York City newspapers and wire services. It was because of my experience during my journalism days that I differed on my approach to handling a PR crisis when I joined the PR business. Because of my out of […].

Crisis 156

Crisis Newspapers Journalism Report 156

Sword and the Script

APRIL 2, 2024

However, I thought the HARO news was worth delving into again since the service is being shuttered today – according to an email that was sent to subscribers at the end of March. Today there are dozens of companies that provide similar services all around the world. It’s a bit of an eclectic mix of announcements this month.

Reddit 174

Reddit Software B2B Technology 174

Agility PR Solutions

AUGUST 2, 2022

New research from professional services firm Accenture reveals that the vast majority (88 percent) of executives believe that customers and employees are changing faster than they can change their businesses, which is leading to a crisis of relevance.

Crisis 156

Crisis Company Employee Trends 156

Agility PR Solutions

OCTOBER 1, 2023

Influencers can even play a role in crisis management or major changes to clients’ products or services to […] The post How to measure influencer marketing’s value—and 6 tips for getting your money’s worth appeared first on Agility PR Solutions. Is influencer marketing worth your time and money?

Measurement 115

Measurement Crisis Management How To Crisis 115

Reputation Us

AUGUST 16, 2023

ReputationUs President Casey Boggs said the partnership isn’t a merger or acquisition, but instead a combining of services for two complementary firms. The end result is to offer businesses a combined suite of digital and traditional services, according to a news release. The firms declined to share any financial information.

Technology 78

Technology Reputation Crisis Financial 78

Remote PR Jobs

MAY 26, 2023

In this blog, let’s focus on how to determine the costs of such services, once you have found a good match. Are you looking for a one-time campaign or ongoing services? Will the freelancer be responsible for media outreach, social media management, content creation, or a combination of these services?

Healthcare 187

Healthcare Survey Resources Industry 187

Agility PR Solutions

DECEMBER 19, 2022

In new Europe-based research, Visa reveals that the cost-of-living crisis and impacts of climate change are causing people in the UK to rethink their current purchasing habits and look for more sustainable ways to buy and sell products and services.

Survey 152

Survey Crisis Consumer Trends 152

PRSay

NOVEMBER 9, 2021

We have experienced firsthand how a crisis can significantly and quickly impact business operations. Companies can prepare by evaluating the crisis process, team, tools and resources they have in place. A clear organizational purpose, mission and values provide guidance and establish a strong foundation to support crisis responses.

Crisis 195

Crisis Crisis Communications Crisis Management Training 195

PRSay

SEPTEMBER 19, 2023

The Navy’s collaboration with Yeoman 2 nd Class Joshua Kelley was part of its Digital Ambassador Program, an effort to spotlight service members with popular social media accounts who the Navy deems as positive representatives. The military as a whole faces a severe recruiting crisis.

Communications 175

Communications Ethics Public Affairs Social Media 175

Agility PR Solutions

SEPTEMBER 8, 2022

When new business becomes difficult in such times, new research from enterprise service management firm OTRS Group affirms […]. The post New research confirms that customer support increases loyalty in times of crisis appeared first on Agility PR Solutions.

Crisis 147

Crisis B2C Enterprise B2B 147

Agility PR Solutions

NOVEMBER 9, 2022

The post New agency research affirms the value of public relations services amid economic turbulence appeared first on Agility PR Solutions.

Agency 148

Agency Publicity Crisis Brand 148

Onclusive

SEPTEMBER 20, 2023

Lastly, is the enablement of more informed decisions around crisis management. This knowledge enables you to build proactive crisis management strategies. Products and Services : Quite simply, keeping an eye on your competitors’ new products or services, is vital to understand how your offerings compare to theirs.

Analysis 221

Analysis Crisis Management Tools Strategy 221

Stephen Waddington

MAY 9, 2020

Organisations typically have one of two responses to a crisis: they either go silent or they over communicate. You’ll have observed examples for yourself during the COVID-19 crisis. The crisis has led to a massive shift to digital communications as organisations pile into email, social and web. Image credit: The Bigger Picture.

Brand 157

Brand Branding Travel Crisis 157

The Stalwart Blog

DECEMBER 28, 2022

Thanks to Gina Moravec and Internal Comms Pro for having me on their recent webinar along with Corporate Communications Extraordinaire John C Brown to talk all things Crisis Communications and how focusing on engaging employees is Priority One!

Crisis Communications 88

Crisis Communications Crisis Communications Employee 88

PRSay

DECEMBER 7, 2023

Public relations professionals should make sure their teams and clients are prepared to face tough questions during a crisis. The news media will continue to grapple with social, economic and technological changes. But if our research is any indication, the future of journalism is in good hands.

Journalism 177

Journalism Real Estate Survey Report 177

The Stalwart Blog

DECEMBER 28, 2022

Glad to speak with Jim James on how employees are always the top priority in communications in a crisis. The post The Unnoticed Podcast (UK) appeared first on PR Security Service.

Employee 97

Employee Crisis Communications 97

Agility PR Solutions

FEBRUARY 8, 2022

New research from unified CX platform Emplifi takes a deep dive into what consumers are looking for in their brand experiences in 2022, looking at everything from expected customer service response times and preferred communication channels to just how integral CX is to brand loyalty.

Consumer 148

Consumer Crisis Report Brand 148

The Stalwart Blog

DECEMBER 28, 2022

Appreciate being on Dave Lorenzo to talk all things Crisis PR. The post Inside BS Podcast appeared first on PR Security Service. Had a blast discussing different scenarios and response strategies! You can watch the program here.

Crisis 97

Crisis Strategy 97

Prohibition

JUNE 28, 2023

Whether it’s a food contamination issue, a product recall, or a public relations nightmare, it’s imperative for food and drink companies to have a solid crisis management plan in place. Crisis management in food PR is the art of effectively handling these crises, to protect the reputation and livelihood of the brand.

Crisis Management 62

Crisis Management Crisis Case Study Crisis Communications 62

The Proactive Report

MARCH 27, 2020

If you’re not able to deliver your products or services as usual, then think of how you could build trust and affinity during this time. And, as history has shown, brands that remain in-market with consistent messaging come out of a crisis ahead of their competitors. Plan Ahead. Figure out a social media content strategy.

Crisis 225

Crisis How To Small Business Social Media 225

ImPRessions - Crenshaw Communications

JUNE 29, 2020

Now is the time to ramp up customer-centric measures like community service and thought leadership – which classic PR programs deliver very well. Some cafes and restaurants are using parking lots and sidewalks to build outdoor service opportunities. In times of crisis, change, or transition, leadership is critically important.

Marketing 225

Marketing Leadership Crisis Healthcare 225

Melissa Agnes

JULY 3, 2018

Thanks to high-profile crises, viral issues, and fun television series like Scandal , crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. Crisis management advisors and consultants are not supposed to be the risk. What makes me say this? Olivia Pope’s life is glamorous.

Crisis Management 166

Crisis Management Crisis Viral Media Training 166

ImPRessions - Crenshaw Communications

NOVEMBER 17, 2023

The PR Daily newsletter provides not just the top headlines of the day, but in-depth insight and strategies for everything from crisis communications to the future of PR. Axios Axios describes its news services as “Smart Brevity®,” and claims it gets readers “smarter, faster on what matters.”

Company 203

Company Trends Case Study Crisis Management 203

The Resolution Blog

OCTOBER 29, 2020

The second episode in our ‘public feeling’ mini-series, Stella Bayles interviews author and crisis communications expert, Amanda Coleman, on why understanding ‘how the public is feeling during a time of crisis’ is paramount to PR strategy.

Crisis Communications 120

Crisis Communications Crisis Publicity Communications 120

NewsWhip

MARCH 13, 2024

We recommend a simple approach for this – based on the smart work we see by our clients, and based on advice from practitioners captured in a Journal of Communications article called “Watchful Waiting: Public Relations Strategies to minimize and manage a fake news crisis”. Let’s start with how you prepare.

Brand 147

Brand Branding Crisis Exercises 147

Onclusive

DECEMBER 28, 2021

Which PR agency services are most relevant to your business’ primary needs? Do you create strategic communications plans for your PR campaigns?

Industry 221

Industry Crisis Management Measurement Data 221

5W PR

MARCH 28, 2024

Laying the foundations of trust The financial services industry is a game of trust. Crisis communication The financial landscape is constantly changing, and unexpected events or crises are par for the course. Proactive communication During times of crisis, clear and steady communication is crucial.

Company 78

Company Publicity Financial Crisis Communications 78

Melissa Agnes

OCTOBER 2, 2018

This episode explores: How the world of customer service has changed since United Breaks Guitars. The customer service paradox: How Dave got ahead of misconceptions and emotional criticism towards his video in ways that increased his trust, likability, and business opportunities. Connect on LinkedIn. Connect on Facebook.

Brand 157

Brand Branding Crisis Management Customer Service 157

The Stalwart Blog

DECEMBER 28, 2022

We talked about all things related to the importance of managing an organization’s online reputation to avoid or mitigate a Crisis PR situation. The post Evolution of a Brand Podcast appeared first on PR Security Service.

Brand 88

Brand Branding Crisis Reputation 88

Steve Barrett on PR

APRIL 10, 2020

Past recessions have provoked knee-jerk cuts in marketing services companies, but the smart move may be to hold nerve and treat the coronavirus crisis as an opportunity to double down and rebound stronger.

Crisis 157

Crisis Company Marketing Blogging 157

The Stalwart Blog

DECEMBER 17, 2021

Crisis management expert Dave Oates , the principal of PR Security Service, was not so optimistic. “I ” The post Johnson & Johnson Faces Yet Another Crisis Situation This Year appeared first on PR Security Service. .” Their vaccine could go by the way of AstraZeneca if not responded to quickly.”

Crisis 78

Crisis Crisis Management Reputation 78

PRSay

FEBRUARY 6, 2024

Vision Service Plan pays ophthalmologists $75 to share their stories about working with the insurer. Look for: Moments of pain Moments of change Moments of crisis Moments of decision That’s where the stories are. The New York Times asks readers for their stories about dealing with loneliness.

Writing 193

Writing Insurance Insurance Construction 193