PRSay

APRIL 6, 2018

Viral videos. From a crisis management point of view, 2017 had it all! We’ve all got smartphones with sophisticated video cameras. We’ve read the tweets, replayed the video several times and heard victims’ stories long before we read about the same issue on a news site or see it on a TV broadcast. United Airlines.

Crisis Management 124

Crisis Management Crisis Airlines Viral 124

Melissa Agnes

MARCH 22, 2017

As a crisis management consultant and keynote speaker, I get asked this question all the time: “What industry do you specialize in?” ” And while this is a good question in theory, it’s actually the wrong question to ask if you’re looking to hire the right crisis management expert to meet your needs.

Crisis Management 118

Crisis Management Crisis Video Meeting 118

Melissa Agnes

OCTOBER 13, 2016

I was recently asked what the first step in successful crisis management is, and I thought what a great question! ”, while others say “activate the crisis team” But in my experience, both of these answers just don’t go far enough. Over the years, I’ve heard different answers to this question.

Crisis Management 100

Crisis Management Crisis Video Twitter 100

Melissa Agnes

JANUARY 16, 2017

So, in order to help you get a head-start on your crisis preparedness for the upcoming year, in this week’s #crisisready video , I discuss three important trends that risk impacting your organization’s crisis management. Take a look: Links I promised within the above #crisisready video.

Crisis Management 100

Crisis Management Crisis Trends Video 100

Melissa Agnes

MARCH 6, 2017

The resource section of your crisis management plan is an important aspect of your crisis preparedness program. I answer this question in this week’s #crisisready video. What are some helpful resources you’ve included in your crisis plan? Is crisis management a topic for your next event?

Crisis Management 100

Crisis Management Resources Crisis Video 100

Shift Communications

JULY 19, 2017

Anyone Could Need Crisis Management (…and at Anytime). woke up and saw a Shark Week promo as he waited for a video to load on YouTube. is suffering a crisis. As our VP of Marketing Tech previously summarized : In a crisis management situation, something has gone wrong and your brand is on fire.

Case Study 118

Case Study Crisis Management Crisis Study 118

Melissa Agnes

APRIL 26, 2016

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. Whole Foods Market’s offensive crisis management strategy.

Crisis Management 100

Crisis Management Crisis Strategy Reputation 100

Melissa Agnes

JULY 26, 2016

I recently came across the below cyber security awareness video by Deloitte. This video is exceptionally well done. Take a look: Are you ready for a cyber security crisis? Cyber security is a crisis scenario that is extremely top of mind these days – and rightfully so.

Crisis Management 100

Crisis Management Crisis Crisis Communications Handbook 100

Melissa Agnes

JULY 6, 2016

What Should IKEA’s Next Steps in Crisis Management Be? In this week’s #crisisready video I talk about IKEA’s crisis management strategy in response to this issue and where, in my opinion, they’ll need to step up their game if they really want their crisis management to be successful.

Crisis Management 100

Crisis Management Crisis Video Facebook 100

Melissa Agnes

FEBRUARY 1, 2017

Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller. Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Subscribe to the Crisis Intelligence Podcast! Running time: 49:30.

Crisis Management 100

Crisis Management Crisis Government Healthcare 100

Melissa Agnes

SEPTEMBER 5, 2019

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis communication is complex, dynamic and critically important to get right.

Crisis Communications 203

Crisis Communications Crisis Communications Crisis Management 203

Melissa Agnes

OCTOBER 16, 2018

Charlie Maclean-Bristol, one of the Founders and Directors of PlanB Consulting, joins the Invincible Brand Podcast to discuss how organizations can get around the lack of certification in the profession of crisis management, to make sure they’re partnering with the right professionals for their company’s crisis ready needs.

Crisis Management 84

Crisis Management Crisis YouTube Video 84

Melissa Agnes

NOVEMBER 7, 2016

A viewer recently asked me whether or not there is a difference between managing an online crisis vs. managing an offline crisis. They wondered if there were additional steps that may need to be taken when managing the former and, if so, what they are.

Crisis 225

Crisis Crisis Management Video Twitter 225

Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Subscribe to the Crisis Intelligence Podcast!

Crisis Management 100

Crisis Management Crisis Skype Leadership 100

Melissa Agnes

APRIL 17, 2017

I recently published a video discussing the best way to train your staff to be crisis-ready (hint: it’s by conducting a crisis simulation). At the end of the video, I invited viewers to ask me questions so that I could help them – and you – prepare and conduct a successful exercise. Take a look!

Crisis 165

Crisis Crisis Management How To Exercises 165

Melissa Agnes

APRIL 6, 2017

I’m always talking about developing a crisis preparedness program rather than simply developing a crisis management plan. I answer this question in this week’s #crisisready video. Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event?

Crisis 134

Crisis Crisis Management Video 134

Onclusive

NOVEMBER 29, 2023

We also discuss how our actionable insights can steer your future comms and crisis management. In this video blog series – Onclusive Clips – our thought leaders tackle the big questions taking root in our digital-first media world. Find out more about actionable insights here.

Reputation 195

Reputation Brand Branding Crisis Management 195

Onclusive

NOVEMBER 29, 2023

We also discuss how our actionable insights can steer your future comms and crisis management. In this video blog series – Onclusive Clips – our thought leaders tackle the big questions taking root in our digital-first media world. Find out more about actionable insights here.

Reputation 195

Reputation Brand Branding Crisis Management 195

PRSay

JANUARY 13, 2022

When companies respond in crisis situations, what they say matters more than their nonverbal cues, a recent study finds. Eight hundred people were randomly assigned to watch one of four videos, all involving a reporter asking a company spokesperson about a scandal.

Crisis 176

Crisis Study Crisis Communications Journalism 176

Cision

OCTOBER 22, 2015

Only 40 percent of brands have a go-to plan for when crisis strikes. Michael Fineman, president of Fineman PR makes crisis communication easy by providing clients with a mid-crisis checklist. To see the PANTCHEK checklist in action, check out Fineman PR’s animated video. Transparency is a must for crisis management.

Crisis 120

Crisis Video Crisis Communications Crisis Management 120

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

Crisis 172

Crisis Crisis Management Handbook Viral 172

Melissa Agnes

MAY 4, 2017

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. Take a look: Do you have a crisis management question that I can help answer?

Crisis Communications 113

Crisis Communications Crisis Communications Crisis Management 113

Melissa Agnes

SEPTEMBER 25, 2018

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Crisis Communications 135

Crisis Communications Crisis Crisis Management Communications 135

Melissa Agnes

OCTOBER 21, 2014

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult.

Crisis 249

Crisis Crisis Management Viral How To 249

RH Strategic

APRIL 24, 2017

In today’s world of the 24-hour news cycle and the ability for any person’s tweet, video or image to go viral, it’s vital that all PR professionals are well-versed in basic crisis management. The post Keeping Cool: 7 Tips for Crisis Management appeared first on RH Strategic. Headlines today swirl.

Crisis Management 45

Crisis Management Crisis Viral Reputation 45

Melissa Agnes

AUGUST 3, 2016

One of the very first steps in implementing a crisis-ready culture is to first define what a crisis is and means to your organization. But how should you go about doing this and does the definition of a crisis vary from company to company or from industry to industry?

Crisis 100

Crisis Crisis Management How To Video 100

Melissa Agnes

DECEMBER 6, 2016

When the crisis has been managed, the organization’s primary focus is to do everything in its power to return to business as usual. Post-crisis, there are some very important discussions and actions that need to be taken, in order to continue to implement and strengthen your crisis-ready corporate culture.

Crisis 100

Crisis Crisis Management Video Corporate 100

Melissa Agnes

FEBRUARY 16, 2017

A viewer recently asked: “How do we get busy senior executives to realize they need to act now to resiliency against an unseen and not yet present crisis?” In this week’s #CRISISREADY video, I provide three strategies that have helped my clients get that all-important buy-in from leadership. Take a look!

Crisis 113

Crisis Crisis Management Leadership Video 113

Melissa Agnes

SEPTEMBER 4, 2018

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. The official response published by MVPD with the video of the incident.

Crisis 176

Crisis Viral Brand Branding 176

Melissa Agnes

FEBRUARY 9, 2017

Many organizations are still struggling with this old mindset of “we need to issue a press release in a crisis” And yet, issuing a press release can actually hinder your crisis management success. Tune in to this week’s #crisisready video to find out! Looking To Hire A Crisis Management Keynote Speaker?

Crisis 100

Crisis Crisis Management Video Twitter 100

Melissa Agnes

JULY 13, 2016

struggles to manage a nation-wide crisis. It’s one we’ve seen before – but, like lessons in life, crises don’t go away until they’re truly learned from and managed. Find out more in this week’s #crisisready video. Have a watch: More information… There’s only so much I can say in a 4 minute video.

Crisis 100

Crisis Crisis Management Leadership Video 100

Melissa Agnes

JUNE 14, 2018

If you’ve been following my work for a while, you may remember my Crisis Intelligence Podcast which currently sits at 60 interviews with leaders from around the world, discussing their lens and experience when it comes to crisis management and preparedness. versus a 3-minute crisis ready video)?

Crisis 110

Crisis Crisis Management Case Study Video 110

Melissa Agnes

AUGUST 10, 2016

Part of being crisis-ready means thinking through your organization’s top high-risk scenarios and developing a crisis preparedness program that is scalable, flexible and realistically actionable – and then integrating that program into the culture of your organization.

Crisis 100

Crisis How To Crisis Management Video 100

Melissa Agnes

MARCH 2, 2017

But did this embarrassing moment amount to a crisis for the Academy Awards – or anyone else involved? I answer this question in this week’s #crisisready video. Looking To Hire A Crisis Management Keynote Speaker? Is crisis management a topic for your next event? Take a look!

Crisis 100

Crisis Crisis Management Video Publicity 100

Melissa Agnes

MARCH 15, 2017

How to work together to successfully manage the crisis. So what’s the best way to go about training your team to have the crisis management skills required for successful crisis management in this day and age? I answer this question in this week’s #crisisready video. Take a look!

Training 100

Training Crisis Crisis Management Leadership 100

Melissa Agnes

JANUARY 25, 2017

When crisis strikes, you have mere moments to begin to gain (a semblance of) control over the narrative of the story. In this week’s #crisisready video , I discuss some initiatives that you should be building into your crisis preparedness program, in order to help you gain that benefit of the doubt at the onset of a crisis.

Crisis 100

Crisis Crisis Management How To Corporate 100

Melissa Agnes

JANUARY 11, 2017

In fact, there’s a major crisis preparedness lesson that all leaders should take away from this indictment. I go into detail in this week’s #crisisready video. Looking to hire a crisis management keynote speaker? Looking to hire a crisis management keynote speaker? Click here to learn more.

Leadership 100

Leadership Crisis Crisis Management Video 100