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For comms pros, Silicon Valley Bank is a reminder that trust is currency

Sword and the Script

They didn’t trust the bank. The banking community has some unique dynamics… Scar tissue. The financial crisis of 2008-2009 still haunts many of us; Frayed nerves. The preceding cryptocurrency meltdown toppled a bank or two and reminded us of the financial ghosts; and Uncertainty. They lost confidence.

Banking 81
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Banking’s Reckoning: With millions lost to scams, are banks finally getting their PR pushback?

Ronn Torossian

The latest story on the British media circuit has the Big Banks in its sights: scammers have stolen more than £500 million (US$653 million) from UK bank customers in the first half of 2018, and the banks have done little to restore faith in the system. appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

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PR Lessons From The Biggest Failures of 2023

ImPRessions - Crenshaw Communications

Nearly two full weeks after protests by right-of-center celebrities and activists raged on social media, it finally issued a tepid response that said…well, not much. Enter @PayGap, an ingenious Twitter bot that automatically calculated and responded with that particular company’s media gender pay gap.

Banking 212
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How to Deal With the Right Audiences in a Crisis

Melissa Agnes

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. The same applies to “old style” one-on-one media relations based on personal contacts.

Crisis 220
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Muddling through the COVID-19 crisis: celebrating human spirit and ingenuity

Stephen Waddington

I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? Demand for food banks is on the rise. There’s also the sheer volume of disinformation shared on social media. The BBC and NHS have both stepped up to the crisis.

Crisis 167
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TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department

Melissa Agnes

Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. It’s a conversation that impressed and inspired me.

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How to use your reputation in a crisis, not destroy it

Public Relations Sydney

The success of any business – from banks to online shoe stores, including social media influencers, hinges on their authenticity. The post How to use your reputation in a crisis, not destroy it appeared first on Public Relations Sydney. The bushfires that have spread […].