PRSay
DECEMBER 27, 2022
We’ve all seen users tweet about poor customer service, but via Twitter brands can offer to resolve those issues faster than any other method. More companies are doubling down on environmental, social and governance (ESG) efforts. As more companies realize the benefit of DEI in hiring and work groups, so should your agency.
Communications Conversations
AUGUST 23, 2016
Brands have long (well, as least for the last 7-8 years) relied on Twitter as a customer service tool and a brand management tool. And, in spots, it’s worked for some companies. I realize this doesn’t mean ALL companies are ignoring customer feedback on Twitter. And I mean ANY. I think so.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Waxing UnLyrical
SEPTEMBER 7, 2010
Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Social media is a great way to start doing this.
Beyond PR
JULY 20, 2017
Written by Jason Edelboim, President of Cision Americas, where he oversees sales, customer service and operations for the U.S., He is responsible for developing and executing the company’s go-to-market strategy to drive revenue growth and profitability. Canada and Latin America, as well as Cision’s Global Product organization.
Beyond PR
JANUARY 16, 2018
And while companies have often focused on customer support or general engagement with consumers as the primary use case for the social channel, the PR professionals have been under-served in terms of knowing which journalists and influencers on social channels matter the most to their campaigns. . About Jason Edelboim.
Bad Pitch Blog
JUNE 8, 2011
My experience involved one soldier, in 2009 I think. Take the heat for playing by the rules and not empowering employees to lose $2,800 in revenue on behalf of the company or make a poor business decision to avoid the ill-informed public outcry. - Zappos chose to focus almost solely on customer service as its social media platform.
Waxing UnLyrical
MAY 2, 2013
Having built my first web site ( DVD Verdict ) in April 1999 and managed one of the larger SEO teams in the country from 2006 to 2009, it’s safe to say I’ve seen many changes in web marketing over time. Some of the best sources for finding keywords and phrases are the people who interact with your customers on a daily basis.
Expert insights. Personalized for you.
126 
Let's personalize your content