Deirdre Breakenridge

OCTOBER 20, 2015

She graduated in 2009 and then started teaching at Stockton University in New Jersey. How has your PR education prepared you for your career? Stay tuned for Part II of the #PRStudChat PR Education & Learning recap, which is coming soon! Ai Zhang received her M.A. in Communication from Syracuse University, and her Ph.D.

Education 150

Education Training Course Social Media 150

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. To pick up where I left off I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of social media.

Social Media 61

Social Media Media Crisis Energy 61

Waxing UnLyrical

NOVEMBER 22, 2010

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). At the same time, internally, we can start thinking about what social media might help us achieve in terms of individual departmental goals (e.g. Read All About It! Greenbanana - Heather Yaxley Jon (Newman)'s PR 1.5

Community 82

Community Publicity Web Social Media 82

Waxing UnLyrical

AUGUST 25, 2010

Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. I tested it almost immediately and after a couple of missteps – I had a pop-up blocker that I needed to disable – it worked perfectly. So don’t do that. Read All About It!

Tools 100

Tools Google Twitter Facebook 100

Bad Pitch Blog

MARCH 19, 2010

Off Target: Chris started pitching me in December of 2009. This service has been developed in direct demand for businesses to offer more to their customers than products; to survive, businesses must understand customer service. That''s just the start of this carelessness, senselessness, nastiness.

Pitching 43

Pitching Blogging Customer Service Software 43

Onclusive

MARCH 21, 2018

In December 2009, Forrester defined what it called the three new media options for interactive marketers: “paid, earned and owned.” With social media, marketers have more (and cheaper) access to their communities and customers than ever, but it’s hard to keep up with the demand for quality content.

Storytelling 281

Storytelling Media Infographics Advertising 281

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). Amazon responds to every inquiry and either solves or redirects every social inquiry to an appropriate customer service function.

Twitter 120

Twitter Brand Branding Customer Service 120

Cision

DECEMBER 27, 2017

He investigated the longevity of all companies registered on the US stock market from 1960 to 2009, and he found that companies are dying off faster now than ever before. Some products, industries, and especially customer service approaches are highly susceptible to diseconomies of scale. The reason?

Marketing 180

Marketing Skype Customer Service Brand 180

Sword and the Script

OCTOBER 27, 2020

Muck Rack background and overview Muck Rack got started largely as an experiment in 2009. The screenshot nearby is of the Muck Rack site in 2009 (via Wayback Machine ) and shows Kara Swisher tweeting a WSJ story about the new MySpace CEO. Click any image for higher resolution. This origin story is important to the company’s evolution.

Pitching 85

Pitching Media System Tools 85

Waxing UnLyrical

SEPTEMBER 27, 2010

I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Yes, I wanted to cause a ruckus, I suppose. But as with any writing project, it’s better to write about what you know. Anything else is a bonus. Read All About It! Glad thats over with.

Wireless 74

Wireless Twitter Writing Measurement 74

Beyond PR

OCTOBER 25, 2017

Jason Edelboim is President of Cision Americas, where he oversees sales, customer service and operations for the U.S., He previously worked at Bloomberg LP from 2003 to 2009 where he held progressing leadership roles within the company’s Media Group. About Jason Edelboim.

Communications 73

Communications Analytics Analysis Data 73

PR 20/20

JULY 31, 2018

A: I was first exposed to inbound marketing working at a small marketing agency from 2009 until 2011. We needed buy in from engineering, product management and customer service. Q&A with Senior Director of Strategic Development at National Association of Manufacturers.

Marketing 42

Marketing Leadership Engineering Education 42

Prohibition

DECEMBER 17, 2021

Through those events and subsequent discussions, it became clear that United Airlines’ policies surrounding overbooking flights and situations involving non-compliant passengers (as well as their customer service) required significant improvement. Malaysia Airlines’ MH 370 disappearance. Domino’s Viral Staff Video.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Waxing UnLyrical

NOVEMBER 24, 2010

. “First of all, with any new client, we place WOM at the center of everything that they do; we don’t talk about Social Media, we talk in terms of Social Interfaces. How and where can your consumer touch your brand? Read All About It! Greenbanana - Heather Yaxley Jon (Newman)'s PR 1.5 Glad thats over with.

Travel 79

Travel Case Study Creativity Advertising 79

PR Conversations

OCTOBER 20, 2015

As a member, I know it is as one of the best companies to interact with on a personal level; the customer service is superb. Peppercomm had fun with its own PR, publishing a list of company blunders during the year it celebrated its 20-year anniversary. And then there is USAA. Connect with Tina McCorkindale on LinkedIn and Twitter.

Conference 40

Conference Meeting Case Study Film 40

Bad Pitch Blog

MAY 3, 2009

Besides, most of the big guys are too in love with their own business models—and often treat customer service like an oxymoron. And then, last night I was watching a segment on CNBC Reports about advertising in tumultuous 2009. The guests were that happy-go-lucky chair of Saatchi and some woman CEO of a hotshot ad agency.

Advertising 41

Advertising Advertising Fashion Creativity 41