The Proactive Report

JUNE 4, 2017

Think United Airlines recent crisis. And since the definition of a stakeholder is someone who can have an impact on your business, in the age of cell phones with cameras, that could be anybody. Without the rapid transmission of the videos taken by other passengers it would not have been such a huge public debacle.}.

Crisis Management 113

Crisis Management Social Media Crisis Airlines 113

Cision

JANUARY 11, 2018

Think about a few of the most notable trends we saw: With massive potential audiences on Facebook, YouTube and Twitter, live streaming saw huge growth. United Airlines reminded all of us why crisis PR is still incredibly important. 2017 was quite a year for marketing and PR professionals.

Communications 225

Communications Marketing Radio Airlines 225

The Stalwart Blog

OCTOBER 1, 2020

I hate to say this, but I think we’re about ready to hit the second wave of unemployment crisis. We saw American and United Airlines also announced that they are effectively furloughing, if not completely letting go, tens of thousands of workers themselves. as a result of COVID-19. and Disneyland properties.

Communications 78

Communications Airlines Employee Crisis 78

Beyond PR

MAY 3, 2017

How many indicators on an airplane do you think it takes for a pilot to go into Emergency mode? That’s why there hasn’t been a major air disaster in the United States in several years. The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking.

Airlines 65

Airlines How To Engineering Data 65

Melissa Agnes

FEBRUARY 2, 2016

Dave Carroll was one of the first to prove this point brilliantly with his “ United Breaks Guitars ” YouTube trilogy. ” (A few years back Colt spilled coffee on his laptop and it fried the hard drive – which of course was all I could think and worry about at this point in time).

Corporate 167

Corporate Airlines Employee Training 167

ImPRessions - Crenshaw Communications

MARCH 31, 2017

While it may be argued that “out-of-the-box” thinking comes from those not associated with the account, we find that is seldom the case. Don’t let budgets hamstring your thinking. Just this week, United Airlines removed two young female passengers traveling on employee passes. We’ve all been there.

Airlines 120

Airlines Exercises Fashion Print 120

The Stalwart Blog

MAY 9, 2017

Thoughts of a Crisis PR situation, like the one United embroiled themselves in with reckless abandon, usually bring about images of a company spokesperson or CEO nervously standing in front of a sea of cameras, microphones and reporters trying to convey their side of a very uncomfortable situation. Just ask United.

Crisis 90

Crisis Airlines Employee Fashion 90

Sword and the Script

NOVEMBER 7, 2023

The classic example of this is an airline that has an untimely delay with a plane and passengers stuck on the tarmac – and mentions on social media and news explodes. Both products are organized under a “Comms Tech Unit,” which is led by PRophet founder Aaron Kwittken. Other tools have offered coverage spikes for years.

Employee 133

Employee Software Survey Tools 133

Melissa Agnes

APRIL 10, 2014

Think Malaysia Airlines. Think Sandy Hook Elementary School Shooting. Again, an unprecedented crisis (at least in the United States) happened. That they are not being transparent. Read: What is your Ideal Crisis Response Time? An unprecedented crisis happened. Setting “transparent” expectations.

Social Media 248

Social Media Crisis Crisis Communications Media 248

ImPRessions - Crenshaw Communications

APRIL 10, 2018

CEO Oscar Munoz, United Airlines . When Matt Lauer asks him about stock prices, he smartly says, “That’s not what we’re thinking about now. We’re thinking about safety…” Body language: He sits with good posture and leans forward. He is actively engaged, yet fairly relaxed.

Interviews 170

Interviews Media Training Training Video 170

Maxim Behar

FEBRUARY 18, 2024

Backstage-era politicians would think, “We have to say something to our voters. Otherwise, you risk an avalanche coming your way, as in the case of BP’s Deepwater Horizon oil spill in the Gulf of Mexico, the United Airlines dragging incident, or the already discussed Bell Pottinger affair. How should we go about doing that?

Corporate 59

Corporate Advertising Advertising Government 59

PRSay

NOVEMBER 2, 2017

That’s a huge shift in the way we think about communications.”. This summer it seemed there was, almost on a weekly basis, some type of crisis — Tiger Woods, Kathy Griffin, United Airlines, Mylan EpiPen or General Mills/Cheerios,” said Oppe. “The authority has changed … We don’t talk [anymore] about control.

Communications 116

Communications Case Study Training Reputation 116

Norton's Notes

JULY 26, 2017

United Airlines Drops The Ball. This is probably the most well known crises from this year as United Airlines hasn’t had the best year. The video was bad enough but when the United Airlines CEO, Oscar Munoz attempted to make the standard PR apology , as any decent PR person would normally recommend.

Social Media 49

Social Media Airlines Media Viral 49

Cision

MAY 25, 2017

Whether it’s a United Airlines employee following an archaic policy to “reaccommodate passengers” or a worker reaching out to go above and beyond, a brand is burned into our psyche by the story we experience at the hands of the employees. A brand is made up of the people who represent it.

Employee 129

Employee Brand Branding Policies 129

Beyond PR

JANUARY 11, 2018

Think about a few of the most notable trends we saw: With massive potential audiences on Facebook, YouTube and Twitter, live streaming saw huge growth. United Airlines reminded all of us why crisis PR is still incredibly important. 2017 was quite a year for marketing and PR professionals.

Communications 64

Communications Marketing Radio Airlines 64

David PR Group

OCTOBER 6, 2017

It shapes how we think as Americans and how we view ourselves compared to the rest of the world. Last year, United Airlines Pilot Michael Folk was suspended after tweeting that Hillary Clinton should be hanged for treason. We feel it in our bones. But guess what? The First Amendment and social media don’t mix.

Social Media 73

Social Media Airlines Media Reputation 73

Maxim Behar

DECEMBER 20, 2022

I have to say that having known you as long as I have, running to you in as many places as I have over the years, I think this honor is not only well-deserved, but probably overdue. I think every honor you’ve received has just ben so, so much deserved and I’m sure this won’t be the last of them. Congratulations! Dr. Solomon Passy.

Energy 52

Energy Groups Internal International 52

Maxim Behar

SEPTEMBER 27, 2022

In the field of services and in the communication business it seems to be somehow easier, but the manufacturing enterprises, the tourism business, the airlines - all this was affected in an extremely negative way and each of these entities was struggling to survive. But taxes in Bulgaria are extremely favorable for business.

Government 52

Government Tourism Ethics System 52

David PR Group

AUGUST 8, 2016

What do we surmise they are thinking about us? However, I think the lessons learned from this study can be applied to crisis situations which are more typical of public relations and marketing people. Online Reputation #Fail of the Week: United Pilot Tweets to Suspension. –John. –John.

Analysis 40

Analysis Social Media Crisis Media 40

Communications Conversations

JANUARY 28, 2015

My take: Really excited about this one as Sleep Number is a client (and has been for five-plus years) and Kait is a friend who I think will do very well on this already strong team (also: couldn’t resist using this photo of Kait and Lisa Grimm from this year’s MIMA holiday party!). I think she hit a bonafide home run here.

Social Media 60

Social Media Media Airlines Local 60

Sword and the Script

AUGUST 22, 2017

What do you think is the role of internal communications in this polarizing environment? . Once they do, I think it is important for business leaders to inspire others and rally business sectors around collective impact. I think it forces us all to produce better plans, more impactful narratives, and stronger engagement.

Internal 69

Internal International Interviews Trends 69

PRSay

JUNE 6, 2017

By definition — in any news story or any story you want to tell in any environment — there are always details that you think you should include, you want to include or you might possibly include, but there’s never time for all of them. What do you think are the elements of telling a compelling story?

Wireless 84

Wireless Storytelling Radio Analysis 84

Communications Conversations

FEBRUARY 27, 2018

I don’t love the guest posts on Mark’s blog, but I usually find that Mark’s posts really get me thinking. Just this past week they’ve featured posts about Vice and what they’re doing with local content and United Airlines and how they’re taking more video content creation in-house.

Social Media 68

Social Media Blogging Media Airlines 68

Maxim Behar

JULY 5, 2023

I published a selection of 25 photos from my own collection, I think there are about 22,000 now, that I have taken in different years. I think all these things enrich me and make my business more meaningful because I can see things from a completely different perspective. Host: That is very interesting indeed.

Radio 52

Radio Hotels Course Social Media 52

MaccaPR

JUNE 8, 2017

Less is more, think quality over quantity when you’re pitching your client to me or others. A guest who thinks of their interview as a conversation. What’s your opinion on how CEO Oscar Munoz handled the forced removal of a passenger from a United Airlines plane earlier this year?

Radio 89

Radio Instagram Pitching Interviews 89

NewsWhip

JUNE 10, 2021

So as we think about the technical risks, quite frankly, it’s really any action that we take as a company that could impact our brand. Ben: That’s fascinating, it seems to be much more of a balanced scale than maybe people often first think about when they think about risk as maybe just a negative thing. Chris: Yeah.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Sword and the Script

OCTOBER 29, 2019

The interface looked to me to be WordPress-esque that’s easy to use (think: WYSIWYG). The contact management section, along with the analytics, is the link between content and contacts that drives the company’s thinking. You should, of course, not take any of this as legal advice and check with your own lawyers.

Pitching 63

Pitching Analytics Enterprise System 63

Maxim Behar

MARCH 11, 2021

Meanwhile, Turkish Airlines announced that the company is resuming its flights from Istanbul to Mahé Island, where the Seychelles capital city Victoria is located. In fact, 53 percent of its territory is reserved and much of it is in the structures of UNESCO and the United Nations. Zanzibar turned out to be quite popular.

Tourism 52

Tourism Government Hotels Travel 52

Bad Pitch Blog

FEBRUARY 10, 2009

While Web media may be winner in time spent (often with audiences larger than those antiquated brethren several times over), many of you clients somehow still think ink is king and online is a bastard red-headed stepchild. Keep in mind that online coverage stays in the public domain much longer (maybe too long, right, United Airlines?),

Newspapers 41

Newspapers Web Airlines Print 41

Ishmael's Corner

APRIL 17, 2017

It’s been a rough week for United Airlines. When my mom — who is still getting the hang of this thing called the internet — asks if I’ll continue flying on United, you know the PR debacle has reached the masses. Techniques For Effective Business Communications.

Airlines 60

Airlines Storytelling Crisis Communications 60