PRSay

OCTOBER 22, 2021

When the World Health Organization declared COVID-19 a global pandemic in March 2020 and the United States suspended air travel from Europe, “that was the tipping point,” said panelist Karla Zientowski, Delta’s director of customer experience and regional marketing. Internal messages repurposed for news media.

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Crisis Airlines Travel Internal 78

Cision

APRIL 13, 2016

says it’s more important to add value with your crisis communication than to try and spin the issue. In this interview, he shares the steps your brand should take when a crisis arises, how to use social media in your crisis communication plan and why you need to avoid cliché statements when dealing with crises.

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Crisis Communications Crisis Social Media Reputation 120

Stephen Waddington

JUNE 13, 2018

I’ll be joined by colleagues and communication directors from Coty, HMRC, HPE, International Rescue, and Sage for an event on crisis communication in London on 27 June. The best defence is monitoring, planning and bringing together a team experienced in front line communication and ongoing reputation management.

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Crisis Publicity Crisis Communications Case Study 61

Prakkypedia

MAY 28, 2020

Due to an administrative oversight, we can confirm the relevant flight details involving an overseas traveller arriving in South Australia were provided to SA Health prior to their arrival,” Dr Spurrier said. This helps to make communication channel choices. “We really need to review our processes.”

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Travel Meeting Communications Internal 104

Cision

SEPTEMBER 8, 2016

Alan Caldwell, APR, vice president and chief diversity strategist at Cerrell Associates, stresses the importance of authenticity in brand communication. In this interview, Alan discusses the critical steps for successful crisis communications, what it means for your brand to be human and how to improve communication through research.

Crisis Communications 120

Crisis Communications Crisis Reputation Social Media 120

Solo PR Pro

OCTOBER 5, 2021

He was a frequent contributor to All Things Considered and Morning Edition and ended up as an intern in NPR’s Washington Bureau a year later, gaining extensive industry experience and honing his writing skills. I helped them recognize the importance of clear internal communications. The impact of the COVID-19 pandemic.

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Meeting Handbook Newspapers Government 97

Presspage

MAY 6, 2017

In the last session we came together and discussed the issues that came up that needed to be solved, so we could address those in advance of an actual campus emergency” In addition to simulation exercises across the crisis response team, the PR team also formalized their own internal processes in preparation for crises.

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Crisis Crisis Management Crisis Communications Training 92

ImPRessions - Crenshaw Communications

APRIL 3, 2018

The iconic publication sends a 15 year-old reporter to travel with the band on tour in order to write an in-depth piece. Crimson Tide (1995) — Crisis Planning. When it’s a crisis communications nightmare about the highest of high stakes: nuclear war. Almost Famous (2000) — Media Relations.

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Tools Government Crisis Public Affairs 170

Prohibition

APRIL 23, 2020

This means that things can quickly be picked up by the press and seen by millions of people before you have chance to get it under wraps – which is why it is more essential than ever that you are prepared for a PR crisis. The fast paced digital world we live in means it is essential that you are prepared for a PR crisis.

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Crisis Telecommunications Reputation Crisis Communications 62

PRSay

SEPTEMBER 22, 2016

While some of my colleagues, especially in the travel and tourism industry, are enamored with the glitz and glamour that often comes with media relations, I prefer working from the inside out. Focusing on internal communications allows me to help my organization and clients build their brands. Who’s affected by this dilemma.

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Ethics Tourism Real Estate Privacy 60

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Crisis Communications Crisis Communications Crisis Management 62

5W PR

MARCH 23, 2020

Travel, Food, and Hospitality are just some of the industries experiencing significant effects of coronavirus. Create an internal dialogue. Let them know if and how the company is being affected and communicate this in a timely manner, especially given that the situation is changing by the day, and in some cases hour by hour.

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PRSay

MAY 26, 2023

And then we needed to make sure that [employees] understood how we were going to be taking care of them, so they could in turn take care of the travelers whose plans had been disrupted.” Given the complexities of the crisis, “we were as timely and accurate as we could be,” she said.

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Airlines Crisis Communications Employee 60

PR Fuel

MAY 31, 2022

Almost 70-percent of businesses recently surveyed experienced a crisis in the past five years. Negative information about your business can travel quickly, and crisis management is critical. How you handle a business crisis reveals your character and skill at handling a catastrophe. Make sure everyone is on the same page.

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Critical Mention

JANUARY 3, 2019

as I did not have my passport back from the Court (I was on three years of Federal probation with certain travel restrictions). I would do so via a live satellite feed, providing insights, and sharing my experiences at international conferences from London to Shanghai. Most of this happened in the U.S. Until next time!

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Interviews Ethics Government Internal 105

Karen Freberg

DECEMBER 30, 2019

Worked with the PR and social media team on influencer marketing, crisis communication, and social media measurement. Take every opportunity to travel, learn, and grow. One, I love to travel and see new places and cultures. This professor defined being international as being someone who was born outside of the country.

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Social Media Conference Travel Internal 56

Barokas

NOVEMBER 28, 2017

So, let’s take a look at the top PR fails this year and what their internal PR tactic was for handling the situation – I think we all know where this is going to start…. Because United failed to do this, the airline’s billion-dollar brand reputation crumbled and travelers will remember this PR screw up for years to come.

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Crisis Crisis Communications Corporate Employee 76

Prohibition

DECEMBER 9, 2021

This is why it is important to prepare for a PR crisis. Recently Yorkshire Cricket Club underestimated the power of social media and conducted a master class on how not to respond to a PR crisis. The key to any crisis communication is to be proactive, transparent and accountable. How to create a crisis management plan?

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Crisis Crisis Management Reputation Crisis Communications 62

PRSay

AUGUST 3, 2018

In “ The New Rules of Crisis Management ,” an e-book on best practices authored by crisis specialists and published by RockDove Solutions’ crisis management platform — In Case of Crisis — Ketchum executive James Donnelly offers three response strategies: Keep monitoring the truth.

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Crisis Crisis Management Media Newspapers 68

Sword and the Script

APRIL 15, 2017

Most business leaders would probably prefer to settle an apology than having it spin into a giant, embarrassing and international fiasco. While this piece by Brad Phillips – 20 Ways For Lawyers To Say “No Comment” – focuses on matters of litigation or potential litigation, I find it’s applicable in other aspects of crisis communications.

Corporate 79

Corporate Airlines How To Crisis 79

Sword and the Script

APRIL 7, 2020

There’s a great quote, ‘A lie can travel halfway around the world while the truth is putting on its shoes.’ The content you create internally remains a bedrock in establishing credibility.” As much as I hate the term fake news, the reality is it isn’t new, nor is it always a devious deep-state plot.

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Technology System Tools Government 118

Prohibition

DECEMBER 13, 2021

The world watched in shock as in 2010, Iceland’s Eyjafjallajökull eruption disrupted millions of travellers around the globe. Every one of us who has run a crisis management programme will agree that it is an emotionally charged and demanding experience. A crisis can emerge out of unexpected circumstances. Financial risks.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Waxing UnLyrical

MAY 17, 2018

The premise was that no artificial barrier (a passport, for example) would keep people traveling from abroad TO the U.S. We wanted to convince them to approve the funding for such international efforts rather than saying “why does a sick child in Afghanistan pose a threat to me or my constituents?”.

Exercises 82

Exercises Interviews Groups Video 82

Prohibition

MAY 15, 2020

COVID-19 has had a huge impact on pretty much everything and everyone, especially for the travel and tourism industry. It also came to light that there had been multiple internal emails circulating where executives ‘mocked their regulator and joked about safety’. A flying disaster: Aer Lingus overcrowded flight.

Crisis 71

Crisis Government Social Media Reputation 71

Prohibition

MAY 15, 2020

COVID-19 has had a huge impact on pretty much everything and everyone, especially for the travel and tourism industry. It also came to light that there had been multiple internal emails circulating where executives ‘mocked their regulator and joked about safety’. A flying disaster: Aer Lingus overcrowded flight.

Crisis 62

Crisis Government Social Media Reputation 62

Cision

MAY 3, 2017

The $776 million loss in market capitalization from a stock falling 2% will get most airline CEOs out of bed and into the boardrooms, discussing how to prevent this crisis from happening to them. In this case several different passengers got bumped from their flights, causing huge headaches for affected travellers.

Airlines 137

Airlines How To Engineering Radio 137

Presspage

MARCH 10, 2021

Because of the immediacy and potential for information to travel quickly, social media is a great tool for brands to use during a crisis, but things can easily get out of hand. While the PR and communications team worked overtime to make sure everybody stayed informed, footage of a flooded airfield surfaced online.

Crisis Communications 78

Crisis Communications Examples Crisis Communications 78

Presspage

MARCH 10, 2021

Because of the immediacy and potential for information to travel quickly, social media is a great tool for brands to use during a crisis, but things can easily get out of hand. While the PR and communications team worked overtime to make sure everybody stayed informed, footage of a flooded airfield surfaced online.

Crisis Communications 78

Crisis Communications Examples Crisis Communications 78

Stuart Bruce

FEBRUARY 11, 2016

Another great example of using VR for storytelling is Amnesty International which used VR in early 2015 to give people a more immersive and emotional experience of the devastating results of barrel bombing in Alepppo, Syria. Even in crisis communications, or maybe even especially in crisis communications, VR could be useful.

Publicity 60

Publicity How To Crisis Communications Crisis 60

Maxim Behar

SEPTEMBER 4, 2023

A third may already be on his fifth brandy, a fourth may be travelling and have no time to reflect properly, a fifth will not have understood what you have written at all and will react to the first signal. He is the President of the World Communications Forum in Davos, Switzerland. One is happy and positive, another is not.

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Social Media Media Writing Web 52

MaccaPR

JANUARY 6, 2015

From an in-flight video featuring a dancing Richard Simmons to the quippy "Do It For Denmark" campaign, Paul Maccabee assessed " 9 Travel Marketing Campaigns That Will Make You Laugh.". #9.

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Blogging Wikipedia YouTube Content Marketing 48

Beyond PR

MAY 3, 2017

The $776 million loss in market capitalization from a stock falling 2% will get most airline CEOs out of bed and into the boardrooms, discussing how to prevent this crisis from happening to them. In this case several different passengers got bumped from their flights, causing huge headaches for affected travellers. About James Rubec.

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Airlines How To Engineering Data 65