article thumbnail

3 Steps for Effective Crisis Communications Management

Onclusive

With careful planning, you can put together an effective PR crisis plan that allows you to move quickly and avoid pitfalls. Here are three steps for effective crisis communications management: 1. Have a crisis plan (not just ideas). Apologizing in a time of crisis can lead to legal concerns. No brand is immune.

article thumbnail

Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

However, with careful planning and structure, you can put together an effective crisis communications plan that allows you to move quickly and avoid key pitfalls. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends. Identify Who is Responsible for Listening and When.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Post-Crisis Communications Tips: Measuring the Calm After the Storm

Shift Communications

2018 is already proving to be a powerhouse year for crisis communications learnings. From Crock-Pot’s This is Us nightmare to KFC’s bold response to its chicken shortage, these examples are a good reminder to constantly reevaluate your crisis or issues management strategy and protocol. Benchmarks for a crisis? Wait, what?

article thumbnail

What to do during a PR crisis and how to move on

Onclusive

Before, during and after a PR crisis, information and communication are key. There are very few crisis situations where less communication is better. It is almost always the case that more communication, and more well-informed communication, is the best strategy. DO prepare to move fast.

Crisis 367
article thumbnail

Lesson From Facebook: 5 Tips on Handling Crisis Communications

Shift Communications

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response. Most recently, Facebook just experienced the classic example of a crisis communications case study.

article thumbnail

The 22 Responsibilities of PR and What They Entail

Onclusive

Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Experts have often debated the interesting PR problem of measuring the effectiveness of internal communications. Crisis Communications There were some serious PR blunders in 2020.

Training 195
article thumbnail

The 21 Responsibilities of PR and What They Entail

Onclusive

Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Measuring the effectiveness of internal communications is an interesting PR problem that has often been debated by experts. Crisis Communications. Media Measurement.

Training 370