ImPRessions - Crenshaw Communications

MAY 15, 2018

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. Facebook dodges blame. First statements say a lot about what a brand stands for, and they reflect on the quality of its leadership.

Crisis 136

Crisis Privacy Airlines Facebook 136

PR in High Definition

AUGUST 24, 2020

Is social media too powerful? I wondered if this is really what social networking meant? When our PR agency Firefly was born, I could not have imagined the mere existence of social media, let alone the impact it would have. Does social media actually have too much power and influence? In short, no.

Social Media 86

Social Media Media Television Ethics 86

NewsWhip

FEBRUARY 19, 2021

These folks are fully tuned into the emerging interplay between media and social media. They also use quantified data to inform their strategy and media planning, taking a “moneyball” approach. . Their work is capital “M” media not social media – that’s for the marketing guys on the 11th floor.

Reputation 88

Reputation Social Media Reddit Media 88

Rock the Status Quo

NOVEMBER 8, 2015

They’re unavoidable on social media and most of us quake in fear at the thought of handling them wrong. Customer service is a HUGE component of social media, but does it apply to public relations? Complainers jump on social media, because it brings audience to their voice. Social media is real-time.

Social Media 100

Social Media Media Customer Service Resources 100

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Prohibition

DECEMBER 22, 2021

It certainly wasn’t a good move and after an influx of social media comments and press articles, it of course resulted in him resigning. Hats off to Aldi’s social media team! They are always on it when it comes to social media content and really has crafted a fantastic social media presence.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Mark My Words

OCTOBER 13, 2022

The BBC eagerly signed up as William’s partner for his Earthshot climate crisis challenge. Social media, a novelty for the royals when the Queen posted her first tweet in 2014, is now a central element in their communications strategy. The royals are in a battle to stay relevant so they have to use social media.”

Social Media 60

Social Media Interviews Media YouTube 60

PRSay

OCTOBER 25, 2017

” For example, there’s an assumption that the internet or social media are not the best tools for reaching low-income Americans. However, according to Pew Research Center , 65 percent of people who earn less than $30,000 are Facebook users. “If 3 Ways to Maintain Control of Your Corporate Social Media.

Social Media 97

Social Media Conference Media Corporate 97

MaccaPR

FEBRUARY 19, 2018

and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. Facebook page ) and. CRISIS LESSON #1: EVERYTHING YOU BELIEVE IS PRIVATE WILL BE SHARED PUBLICLY.

Instagram 98

Instagram Crisis Local Privacy 98

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. If you think you could never be the victim of a crisis, think again. What is a crisis?

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

PRSay

MARCH 6, 2020

You need to be at the front of a possible crisis and not rushing to catch up should the situation get worse, said Stansell, the chief communications officer for Children’s of Alabama , the pediatric health system in Birmingham. It’s important to help them feel less anxious and more informed.

Communications 212

Communications Employee Crisis Policies 212

PRSay

MAY 26, 2020

vice president of strategic marketing, northern region, for RWJBarnabas Health, a network of health care providers in New Jersey, said the system is beginning to reopen services in keeping with the governor’s executive order, as well as public health guidance and regulatory policies. Dennis Wilson, Jr.,

Communications 185

Communications Crisis System Healthcare 185

ImPRessions - Crenshaw Communications

DECEMBER 28, 2018

Facebook just can’t catch a break. In 2018, past misdeeds caught up with Facebook. In November, The New York Times broke a blockbuster story based on three years’ worth of insider accounts of Facebook’s handling of the scandal. Judging by the reaction on social media, most don’t buy it.

Banking 257

Banking Facebook Reputation Crisis 257

Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. Regardless, this unique controversy has made me hit the pause button to remind businesses of all sizes of how to prepare and respond to a crisis in today’s viral media world.

Crisis 74

Crisis Airlines Viral Corporate 74

NewsWhip

NOVEMBER 17, 2021

Media coverage from the 2021 United Nations Climate Change Conference emphasized dissatisfaction with world leaders, criticism of policies, and unmet promises from the Paris Agreement , but engagement data on public interest and media interest shows that COP26 resonated far more than the previous summit had.

Transportation 88

Transportation Conference Policies Reddit 88

Shift Communications

AUGUST 4, 2015

These guidelines apply to (COMPANY) employees or contractors who create or contribute to blogs, wikis, social networks, virtual worlds, or any other kind of Social Media. Whether you log into Twitter, Facebook, LinkedIn, Instagram, or Medium; or comment on online media stories — these guidelines are for you.

Guidelines 60

Guidelines Social Media Media Privacy 60

Cision

JUNE 22, 2015

It takes only a minute for a crisis to harm your brand, especially in the age of social media. Peter LaMotte discussed at his recent webinar, showing the keys to crisis management , how you can reduce brand vulnerability by preparing for crises in peacetime and more. The better option is to engage in the discussion.

Crisis 120

Crisis Crisis Communications Local Social Media 120

Bianchi Biz Blog

FEBRUARY 1, 2024

Tokyo’s government actively fosters a business-friendly environment through supportive policies, promoting entrepreneurship, innovation, and foreign investment. Adherence to social norms and etiquette is paramount, especially in a crisis. Swift and culturally attuned responses are crucial for effective crisis management.

Marketing 106

Marketing Newspapers Print Local 106

Cision

MARCH 15, 2017

Whaling shared her own experience as an agency owner and CEO who is vocal on social media about women’s issues and many politics as a whole. Westergaard even recounted her saving him during a divisive Facebook comments debate saying “she swooped in like some socially conscious social media arch angel!”

Brand 305

Brand Branding Consumer Social Media 305

ImPRessions - Crenshaw Communications

DECEMBER 29, 2019

They may be about the brand that punches above its weight, one that makes a comeback against the odds, or even the crisis that didn’t happen. What’s more, the brand took advantage of a summer news lull and punched above its weight in the social media arena. But what about the successes? Those are harder to assess.

Crisis Management 218

Crisis Management Insurance Insurance Crisis 218

Stephen Waddington

NOVEMBER 6, 2019

Chancellor Sajid Javid asked the Treasury to calculate the cost of nine Labour policies. In a case last week the Government came under fire for spending public money on Facebook ads targeted at voters in marginal constitutions announced in September. A similar approach applies to blogs and social media.

Resources 62

Resources Communications Government Policies 62

Prohibition

DECEMBER 22, 2021

It certainly wasn’t a good move and after an influx of social media comments and press articles, it of course resulted in him resigning. Hats off to Aldi’s social media team! They are always on it when it comes to social media content and really has crafted a fantastic social media presence.

Crisis 62

Crisis Instagram Social Media Facebook 62

PRSay

JULY 14, 2020

But for my team at MediaSource , transparency has been the best policy. Between writing for sites like PRsay , our company’s own blog and our social media channels, our messaging has always been public and our company’s values aren’t a secret. Should corporate leaders share their own beliefs? Art credit: lilly ma.

System 157

System Community Social Media Employee 157

prTini

JUNE 19, 2015

A Central Ohio police officer was recently fired because of racially-charged posts on her personal Facebook page. From what I understand, the police department didn’t have a social media policy. Not only can the lack of a policy create confusion for employees, it also makes personnel discipline (e.g.,

Policies 28

Policies Employee Nonprofit Guidelines 28

Prakkypedia

JULY 8, 2014

Is there a spokesperson policy? Who is authorised to speak to the media? In your new role, check if there’s an existing policy and if there is, does it need to be updated or changed? While you’re at it, check if there’s a staff social media policy). Is there a crisis communications plan?

Corporate 107

Corporate Communications Guidelines Policies 107

David PR Group

MARCH 16, 2020

The main one: If VRBO, which is owned by Expedia, doesn’t fully refund travelers impacted by COVID-19, the brand will likely not survive this crisis. Thankfully, VRBO and the property owner are doing the right thing for me, but the company still hasn’t made its policy known to the public.

Communications 105

Communications Brand Branding Policies 105

ImPRessions - Crenshaw Communications

DECEMBER 31, 2019

They may be about the brand that punches above its weight, one that makes a comeback against the odds, or even the crisis that didn’t happen. What’s more, the brand took advantage of a summer news lull and punched above its weight in the social media arena. But what about the successes? Those are harder to assess.

Crisis Management 156

Crisis Management Insurance Insurance Crisis 156

PRSay

JUNE 11, 2021

The team’s activities included sharing the school’s scientific and policy expertise with a world eager to understand a new virus, how it spreads and the uncertain effects. On social media, what creative tactics did the team use to tap the faculty’s expertise? 1 ranking in the latest U.S. 1 ranking in the latest U.S.

Publicity 157

Publicity Social Media Report Fashion 157

Stephen Waddington

DECEMBER 15, 2021

Regulators have been unable to keep up with the changes in media, not just from an anti-competitive standpoint, but also in adhering to ethical standards. In the past year Facebook has proven unfit to regulate itself. Search engines are the most trusted form of media (56%). Facebook took down 1.3 It clearly isn’t enough.

Publicity 128

Publicity Government Guidelines Facebook 128

Sword and the Script

JANUARY 3, 2023

PR can also involve managing events, speaking at conferences, and developing social media campaigns. PR practitioners use a variety of methods to get their message out, including press releases, media relations, social media, and more. This is reflective of a traditional view of public relations.

Interviews 98

Interviews Publicity Technology Social Media 98

Prohibition

MARCH 16, 2021

While some changes are obvious and temporary (for example, increases in social media usage) others, we have found, are more subtle, but are likely to be more permanent. However, in every crisis are winners, and this perhaps explains the 24% who had seen their budgets increase this year. Nearly a third (32%) saw budgets decrease.

Social Media 62

Social Media Trends Consumer Video 62

Reputation Us

JANUARY 7, 2019

staff, the public, members, prospective members, the media and social media users) say and share about your products, services and the experiences they’ve had with the credit union. Reputation Action 5: Monitor and Analyze Online Reviews and Social Media Posts. Yelp, Glassdoor) and social platforms (e.g.,

Reputation 60

Reputation Nonprofit Policies Financial 60

Prohibition

MARCH 16, 2021

While some changes are obvious and temporary (for example, increases in social media usage) others, we have found, are more subtle, but are likely to be more permanent. However, in every crisis are winners, and this perhaps explains the 24% who had seen their budgets increase this year. Nearly a third (32%) saw budgets decrease.

Trends 62

Trends Social Media Consumer Video 62

Flatiron Communications

MARCH 18, 2018

In her eye-opening piece this week, The Guardian’s SF reporter Olivia Solon opens the curtain on the draconian efforts by Google, Facebook and presumably others to muzzle their employees from speaking publicly about their company’s doings. It’s horrifying how much they know,” he told the Guardian, on the condition of anonymity.

Facebook 44

Facebook Employee Crisis Journalism 44

ImPRessions - Crenshaw Communications

DECEMBER 26, 2019

There’s lots to choose from, including fresh blunders by the usual suspects like Uber and Facebook. The WeWork disaster is particularly instructive for communicators because its crisis was in some ways a matter of PR succeeding too well. Below is my list for the year’s worst. Boeing’s reputation disaster.

Real Estate 156

Real Estate Reputation System Sports 156

Mark My Words

APRIL 6, 2018

Yet there is little to prepare even the most media savvy executive for dealing with crisis once the internal support network begins to turn on you, with many boards happy to see leaders hung out to dry. Conspicuously missing in action is the social network’s COO Sheryl Sandberg.

Crisis 60

Crisis Policies Corporate Facebook 60

Stephen Waddington

MARCH 24, 2019

It’s among the clearest thinking I’ve read on the political crisis that the UK currently finds itself in. ?? Internal meets external comms: Zurich Insurance In the past 10 years organisations have slowly shifted from trying to lock down employee social media activity to promoting policies and procedures that actively promote its use.

Tools 69

Tools Insurance Insurance Handbook 69