Melissa Agnes

MARCH 7, 2016

But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is often overlooked when it comes to crisis management: the internal stakeholders. Let’s take a look.

Crisis Management 174

Crisis Management Crisis Crisis Communications Employee 174

Landis PR

APRIL 29, 2024

Key services: Strategy and Organizational Culture Strategic Communications, Public Relations and Branding Public Affairs and Corporate Responsibility Data Analysis and Future Scenarios Crisis Communications Top Advice for Foreign Companies Navigating Media and Communications Environment in Finland 1.

Radio 59

Radio Pinterest Television Government 59

PRSay

NOVEMBER 9, 2021

A clear organizational purpose, mission and values provide guidance and establish a strong foundation to support crisis responses. Establishing a solid understanding of your key audiences makes it easier to meet them where they’re at during a crisis. A crisis can occur at any moment and severely impact business operations.

Crisis 195

Crisis Crisis Communications Crisis Management Training 195

Solo PR Pro

SEPTEMBER 21, 2021

It was in that role where she had her first experience owning crisis communications for a major brand, when the retailer came under fire on Black Friday by an anti-fur demonstration group. Having adopted both her son and daughter, Susan felt compelled to use her communication skills for good as an advocate for child welfare.

Meeting 91

Meeting Retail Groups Hotels 91

Solo PR Pro

NOVEMBER 1, 2022

Melissa’s unique job title stems from her belief that her primary job is to put together big, integrated marketing and communication plans for clients — something like a blueprint that guides their work. She feels what makes MVW Communications stand out is her focus on supporting clients’ internal communications.

Meeting 52

Meeting Crisis Crisis Communications Writing 52

Melissa Agnes

JULY 28, 2014

Join Melissa Agnes, international crisis speaker and president of Agnes + Day , for a free webinar discussing how to survive a crisis in this 21st century, on Thursday, August 7th at 12:00 Noon, EST! The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving.

Crisis Management 235

Crisis Management Crisis Crisis Communications Viral 235

Karen Freberg

FEBRUARY 25, 2019

Little did I know how this would open up a great opportunity to meet a fellow researcher I’ve been connected with for years and be able to do an invited talk. I have been to New Zealand, but it’s been nearly 26 years since I was here the last time (was here as part of my first family international trip!). What did I say?

Social Media 50

Social Media Internal International Media 50

Onclusive

JANUARY 25, 2019

International Association of Business Communicators (IABC) World Conference. The 2019 conference will explore new challenges and opportunities facing the communication profession. Public Relations Society of America (PRSA) International Conference. Dates: June 9-12, 2019. Location: Vancouver, British Columbia.

Conference 256

Conference Content Marketing Marketing Internal 256

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management 106

Crisis Management Crisis Crisis Communications Airlines 106

Stern + Associates

AUGUST 11, 2023

Crisis communication Crisis communication is a type of public relations strategy that deals with handling a crisis situation. A crisis can be anything from a natural disaster to a product recall to a social media scandal. This can lead to increased brand awareness, sales, and engagement.

Public Affairs 62

Public Affairs Publicity Local Crisis Communications 62

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. As an incoming local Chapter president, I had a lengthy list of tasks to prepare for the new year — update the Chapter website, confirm the January program, write my newsletter column and plan the next board meeting. Not on my list?

Crisis 78

Crisis Crisis Communications Nonprofit Local 78

Sword and the Script

OCTOBER 25, 2022

considering international relations, have caused Communications professionals to be evermore careful with comms content. A vast increase in demand and 24/7 availability to address: Actual and perceived crises or emergencies and inquires and requests made by all elected officials and community members.”. More internal comms.

Communications 122

Communications Crisis Internal International 122

Melissa Agnes

AUGUST 27, 2014

How should the industry be harnessing social media to create awareness, educate the general public and relay important information to audiences (both internal and external) in times of need? Expectations of key audiences – and how to meet these expectations. How to leverage social media to communicate in a crisis.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

Sword and the Script

MARCH 17, 2020

It’s worth brainstorming internally and examining if and when customers really need to hear from your company at this moment in time. The worst-case scenario for crisis communicators in a technology company is compounding circumstances. There could well be other thresholds that could apply to your business’ unique situation.

B2B 80

B2B Crisis Communications Crisis Software 80

PRSay

APRIL 5, 2021

In this new era, careful preparation, close coordination, and effective communication both internally and externally are key. Consider engaging employees in meetings with policymakers, which can improve the effectiveness of those discussions and help educate employees about the process.

Report 173

Report Company Government Conference 173

Ethical Voices

OCTOBER 16, 2023

I also did communications for our vice president of product at the time, where I handle internal all-hands meetings and things like that. That was my first exposure into the communications world. Years ago, I did a crisis communications certificate through PRSA. That’s how I take crisis situations.

Ethics 80

Ethics Data Crisis Apparel 80

5W PR

SEPTEMBER 13, 2019

How often are you at a social gathering where you meet someone for the first time and they ask you what you do? Armed with answers to all or most of these questions, what do you need to meet the identified customer needs and/or address any of their issues? You reply, “I practice public relations.” The Punchline.

Publicity 68

Publicity How To Case Study Meeting 68

Newsfile

OCTOBER 24, 2023

As a PR pro, you should maintain consistent messaging so that stakeholders understand your brand’s core values and products.

Communications 52

Communications How To Corporate Training 52

Prohibition

DECEMBER 22, 2021

Burger King sent out a tweet, on International Women’s Day 2021, that read: “Women belong in the kitchen.” Facebook has been studying the impact of Instagram on its users since 2019 and the internal study was leaked to the newspaper. Why it’s important to prepare for a PR crisis. 11 Steps For Crisis Management.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Landis PR

JANUARY 16, 2024

The idea of PRGN started with a few agency owners in 1992 enjoying just getting together for in-person meetings and tell each other about how their businesses were doing and how they could help each other. To date those in-person meetings form the backbone of our network. Our members come together twice a year.

Agency 59

Agency Internal International Meeting 59

Prakkypedia

MAY 28, 2020

In business, and in our personal lives, we make choices on whether we need to send an email, pick up the phone, text or even call a meeting. Need to share notes from a meeting? Need to check on someone who’s late to arrive to a meeting? Need to tell someone not to turn up at the meeting because the building is burning down?

Travel 104

Travel Meeting Communications Internal 104

PRSay

OCTOBER 25, 2017

Here are some highlights from three professional development sessions at the PRSA 2017 International Conference in Boston on Oct. 8–10: Breaking Misconceptions About Communicating With Rural Americans. 10, titled “ Rural Reach: Strategic Communication With Rural and Low Income Audiences.” Meet people where they are.

Social Media 117

Social Media Conference Media Corporate 117

Stephen Waddington

JULY 13, 2018

The UK expelled 23 Russian diplomats after the Russian government refused to meet the UK's deadline of midnight on 13 March 2018 to give an explanation for the use of the substance. The Wiltshire team worked quickly to create a plan and ensure that communications was part of the response team. "PR

Crisis 60

Crisis Government Local Crisis Communications 60

Melissa Agnes

AUGUST 28, 2014

Read: Emory’s Excellent Crisis Communication on Facebook. Not to mention that this is an excellent way for the RCSI Bahrain to position itself as a credible source of information for its community, as well as for building trust and relationships with its citizens – which is an invaluable crisis preparedness strategy.

Healthcare 238

Healthcare Social Media Media Case Study 238

5W PR

MARCH 23, 2020

Create an internal dialogue. Let them know if and how the company is being affected and communicate this in a timely manner, especially given that the situation is changing by the day, and in some cases hour by hour. Then own the communications. Minimize the amount of people involved in the layoff process and set a clear plan.

Employee 88

Employee Internal International Travel 88

Konnect Agency

FEBRUARY 11, 2021

While we can only speak to our own experiences and there aren’t many of us who would consider themselves experts on working from home, one of the benefits of being a PR agency with skills in crisis communication and digital strategy has been our ability to pivot and act fast. Interruptions. Technology Issues.

Video 52

Video Meeting Privacy Technology 52

Stuart Bruce

NOVEMBER 27, 2015

Stuart Bruce speaking on digital and social media in PR at the World Conference on PR in Emerging Economies at the Kenyatta International Convention Centre in Nairobi, Kenya. After a week in Nairobi meeting African PR professionals I believe that Africa can be the next big growth area for public relations. Photo @h_kirigo.

Mobile 60

Mobile Public Affairs Government Local 60

5W PR

SEPTEMBER 11, 2019

These include strategic planning and communication, new and social media, organizational planning, broadcasting, as well as media relations and writing. The elective courses allow students to focus on particular areas of public relations. What Can I Do With a Public Relations Degree? Earn Your Spurs.

Nonprofit 83

Nonprofit Publicity How To Small Business 83

Communications Conversations

AUGUST 21, 2018

We all get out into the field on a regular basis to meet with our store leadership, identify great Blue Shirt spokespeople and meet with reporters. We’re also a fairly small team (about 12 on the external communications side), so we have exposure to a lot of different experiences – including crises.

Sports 113

Sports Retail Local Report 113

Reputation Us

APRIL 4, 2016

I’ll confess, often when I am in a meeting with a client I am thinking, “So what? But I assure you, it is for the betterment of our client communications. Why should they be concerned about your communications? LTPR’s Kevin Hartman addressed external communications last March in his blog “News? Do better, not more.

Publicity 60

Publicity Crisis Communications Writing Meeting 60

Prohibition

JANUARY 14, 2022

This team needs to be in place from the moment you set up your business, otherwise you risk being ill-prepared for a crisis. A good plan is to meet quarterly to run through scenarios that might happen. Team roles and responsibilities need to be clear if your crisis communication plan is going to work.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Maxim Behar

DECEMBER 20, 2022

We know each other for almost 15 years now, have done numerous projects together within the International PR Organization ICCO, have met several times in Austria and in Bulgaria. You are one of the strongest persons that we have in the international PR business. It is always such a pleasure meeting you. Thank you very much!

Energy 52

Energy Groups Internal International 52

Karen Freberg

DECEMBER 30, 2019

Worked with the PR and social media team on influencer marketing, crisis communication, and social media measurement. Some of your best friends and colleagues are people you meet online. This is the thing I love about social media – it’s social and you are able to meet some incredible people online.

Social Media 56

Social Media Conference Travel Internal 56

PRSay

OCTOBER 14, 2019

RockDove Solutions is a proud sponsor of the PRSA 2019 International Conference in San Diego on Oct. As the context and speed in which crises unfold in the digital age shifts, so does the task of crisis preparedness. Every week we talk to some of the 750-plus organizations which use our In Case of Crisis mobile app.

Crisis 85

Crisis Crisis Management Training Mobile 85

Critical Mention

JANUARY 3, 2019

I would do so via a live satellite feed, providing insights, and sharing my experiences at international conferences from London to Shanghai. So, my relationship with the media started changing based on what I was focusing on, the ‘what actually happens,’ in the field of international business. Most of this happened in the U.S.

Interviews 105

Interviews Ethics Government Internal 105

Sword and the Script

JANUARY 21, 2017

She uses a series of case studies to illustrate the impact of monitoring and metric can have in shaping a crisis communications response: “Remember the Rutgers University debacle in 2013? I believe a major trend in marketing this year will be the degree of confidence in analytics.

Social Media 60

Social Media Crisis Marketing Media 60

Cision

JUNE 19, 2015

For important deliverables — new business proposals, communications plans, even news releases — his rigorous review process made sense. And the internal presentation decks. No one has time for multiple discussions about what shade of blue to use on the agenda slide for the monthly staff meeting. Sometimes good is good enough.

Insurance 120

Insurance Insurance Interviews Crisis 120