Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

SEPTEMBER 29, 2017

It has taken Equifax several attempts (and CEO’s) to get their crisis communications right, following the massive data breach that has impacted more than 143 million people. He wrote: Why can’t organizations seem to get their crisis communications right the first time? He’s right.

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Crisis Communications Crisis Communications How To 100

Shift Communications

MARCH 6, 2018

2018 is already proving to be a powerhouse year for crisis communications learnings. From Crock-Pot’s This is Us nightmare to KFC’s bold response to its chicken shortage, these examples are a good reminder to constantly reevaluate your crisis or issues management strategy and protocol. Update your communications plan.

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Crisis Communications Crisis Measurement Communications 90

Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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Crisis Communications Crisis Communications Community 197

Cision

MARCH 30, 2016

Not every company needs to hire a PR firm to manage its crisis communication. If you’ve got a solid marketing team, you can build your own DIY plan to ensure that if there ever is a PR crisis that threatens your business, you can keep it contained and prevent it from doing further damage. What could be improved?

Crisis Communications 120

Crisis Communications Crisis Communications Training 120

Solo PR Pro

AUGUST 9, 2022

Ebony also worked at the UCF Arena for a few years and got to meet a slew of interesting folks, including James Earl Jones. A key focus for Ebony’s business, which consists of six team members, is crisis communications for cybersecurity clients. That role enabled her to work alongside the company’s marketing team as well.

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Meeting Real Estate Wireless Crisis Communications 52

Solo PR Pro

MARCH 28, 2023

For example, years ago one of her client’s was involved with an FBI investigation and needed crisis communications, but Pennie felt in over her head. The post Spotlight on a Solo PR Pro: Meet Pennie Rorex appeared first on Solo PR Pro. Solo PR Pro Premium membership only opens for enrollment a few times a year.

Meeting 88

Meeting Healthcare Nonprofit Corporate 88

Melissa Agnes

OCTOBER 6, 2014

The growing demand for immediate and real-time communication and updates in a crisis can be overwhelming. So how can you meet this demand while not compromising – but rather enhancing – your crisis management? Failing to do this will make your crisis management job harder. Crisis Communications'

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Crisis Meeting Communications How To 244

Melissa Agnes

JANUARY 18, 2017

If it’s a case of the latter – which, trust me, is not uncommon – then you have a gap within your crisis communication capabilities that you should be focusing on bridging. Step 2: Schedule meetings with the heads of each department (or those who own the relationships with your various stakeholders).

Crisis Communications 100

Crisis Communications Crisis Communications Crisis Management 100

Solo PR Pro

JANUARY 18, 2022

She worked in-house doing crisis communications and product launches for two more pharmaceutical companies before moving back to Georgia. The post Spotlight on a Solo PR Pro: Meet Shirley Johnson appeared first on Solo PR Pro. I've lived all over the US,” she says, “and I've never felt more at home than I do here.

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Meeting Pharmaceuticals Healthcare Pitching 107

Solo PR Pro

FEBRUARY 1, 2022

I do a lot of crisis communications, and content production. The post Spotlight on a Solo PR Pro: Meet Stu Opperman, APR appeared first on Solo PR Pro. He is certainly no stranger to working with other solos and small businesses when his client work requires it, though. “My My niche is still media relations.

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Meeting Radio Sports Telecommunications 131

Solo PR Pro

OCTOBER 5, 2021

After continuing his work in emergency and crisis communications for Columbia University Medical Center in New York a few years later, Doug honed his methodology and began penning his first book, “ The Communications Golden Hour: The Essential Guide to Public Information When Every Minute Counts.”

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Meeting Handbook Newspapers Government 97

Solo PR Pro

SEPTEMBER 21, 2021

It was in that role where she had her first experience owning crisis communications for a major brand, when the retailer came under fire on Black Friday by an anti-fur demonstration group. The post Spotlight on a Solo PR Pro: Meet Susan Stoga appeared first on Solo PR Pro.

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Meeting Retail Groups Hotels 91

Solo PR Pro

NOVEMBER 1, 2022

“Smart Talk” also includes a number of embarrassing, uncomfortable scenarios that Melissa has experienced as a PR pro, as well as the nuts and bolts of media relations, crisis communications and more. Because sometimes we're our own PR crisis or our own personal hot mess.”. APR, CDP appeared first on Solo PR Pro.

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Meeting Crisis Crisis Communications Training 52

Melissa Agnes

MARCH 7, 2016

And yet, as important as your internal stakeholders are, internal crisis communications can be one of the easiest things to overlook in the hustle and bustle of real-time crisis management. In fact, it’s one of the most frequent mistakes that I see made, in my work as a crisis management consultant.

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Crisis Management Crisis Crisis Communications Employee 174

PRSay

NOVEMBER 9, 2021

A clear organizational purpose, mission and values provide guidance and establish a strong foundation to support crisis responses. Establishing a solid understanding of your key audiences makes it easier to meet them where they’re at during a crisis. Illustration credit: sergetbitos ].

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Crisis Crisis Communications Crisis Management Training 195

5W PR

OCTOBER 18, 2023

Failing to meet these requirements can lead to legal issues and damage a brand’s credibility. Strategies for effective communication Navigating miscommunications in the health and wellness industry requires a proactive approach to communication. Offer guidance on product usage and potential interactions with medications.

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Brand Branding Crisis Communications Healthcare 78

Melissa Agnes

JULY 28, 2014

The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving. If you’re ever going to meet these expectations and be seen as a crisis communication pro, the first step is to fully identify and understand them.

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Crisis Management Crisis Crisis Communications Viral 235

Melissa Agnes

NOVEMBER 18, 2014

If you haven’t read the original article, here it is: WhatsApp As An Ebola Crisis Communication Strategy. A great example in leveraging technology for crisis communication. As we know, it’s important to find strategic ways to educate and engage with our audiences in real-time in a crisis.

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Education Crisis Communications Crisis Case Study 210

Melissa Agnes

SEPTEMBER 30, 2014

Finding a new, relatable way to communicate the same important message is a strong and intelligent communication strategy. I abide by this logic myself in trainings and workshops, meetings, brainstorm sessions, speaking engagements – you name it. The same thinking needs to be applied to your communications.

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Communications Crisis Management Crisis Crisis Communications 234

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. As an incoming local Chapter president, I had a lengthy list of tasks to prepare for the new year — update the Chapter website, confirm the January program, write my newsletter column and plan the next board meeting. Not on my list?

Crisis 78

Crisis Crisis Communications Nonprofit Local 78

PRSay

APRIL 2, 2020

Now, more than ever, journalists are relying on every type of video chat technology to get interviews, including Skype, FaceTime, Google Meet, Zoom and more. That quote from Mr. Rogers has gained new relevance in reference to health care workers who are on the front lines of the COVID-19 crisis.

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Skype How To Crisis Pitching 206

Melissa Agnes

JUNE 13, 2015

Tom and I discuss the importance of understanding and meeting the public’s readability levels when it comes to preparing for and drafting emergency management messages. This episode of The Crisis Intelligence Podcast discusses: Why low readability levels matter in crisis communications.

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Crisis Management Crisis Communications Crisis Guidelines 154

Melissa Agnes

AUGUST 1, 2014

This week’s episode of The Crisis Intelligence Podcast. TCIP #008 – The Power of Story Telling in Crisis Communications with Greg Power. In this episode, Melissa Agnes and Greg Power , President of Weber Shandwick Canada, discuss the power of story telling in crisis communications. Via @SpinSucks.

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Crisis Management Crisis Crisis Communications Privacy 214

The Hoyt Organization

SEPTEMBER 18, 2023

Most leaders have had to revamp policies to meet employee demands for friendlier and more flexible workplaces. Check on your team regularly via video or in-person meetings and ask them if they face any challenges. Open Communication With Your Clients Your clients navigate the same turbulent waters as you do during challenging times.

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Employee Leadership Exercises Policies 104

Stern + Associates

AUGUST 11, 2023

Crisis communication Crisis communication is a type of public relations strategy that deals with handling a crisis situation. A crisis can be anything from a natural disaster to a product recall to a social media scandal.

Public Affairs 62

Public Affairs Publicity Local Crisis Communications 62

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

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Crisis Management Crisis Crisis Communications Airlines 91

Melissa Agnes

NOVEMBER 10, 2014

It doesn’t have to be a stuffy-take-time-out-of-your-work-day-meeting that no one looks forward to!). Don’t think your crisis plan has blind spots? These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage.

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Crisis How To Exercises Crisis Communications 203

Melissa Agnes

AUGUST 27, 2014

Expectations of key audiences – and how to meet these expectations. Following day two of the workshop, delegates will be able to: Understand social media’s roles in crisis communication and emergency management. “Social media is a powerful crisis communication and emergency management tool for the healthcare sector.

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Crisis Management Government Social Media Crisis 202

Sword and the Script

MARCH 17, 2020

If your company does meet the threshold you’ve determine, then tried and true crisis communications wisdom applies: be transparent, take responsibility, work toward a resolution, and be human and decent in all communications. Considerations for Coronavirus-related comms. These are strange times. Compounding circumstances.

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B2B Crisis Communications Crisis Software 80

Shift Communications

NOVEMBER 18, 2014

Brands need to consider security not as “insurance” or an IT issue, but a fundamental strategic initiative that requires C-Level vigilance and crisis communications planning like never before. This serves as a quick glimpse into the ever-changing security landscape and its impact on the communications industry. Vice President.

eBook 111

eBook Communications Crisis Communications Insurance 111

Prohibition

JANUARY 17, 2022

With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. In fact, most experts agree that social media needs to be treated as a vital part of any company’s crisis communication plan.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Landis PR

MARCH 6, 2023

In-person meeting? Is it your company’s style to meet and spitball ideas or are you more of a “let’s review the slides” sort of group? Define the Process – Next Steps Determine how you’re going to move forward – written proposal? Presentation over zoom? Make a judgement call here.

Agency 52

Agency Public Affairs Case Study Crisis Communications 52

5W PR

SEPTEMBER 13, 2019

How often are you at a social gathering where you meet someone for the first time and they ask you what you do? Armed with answers to all or most of these questions, what do you need to meet the identified customer needs and/or address any of their issues? You reply, “I practice public relations.” The Punchline.

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Publicity How To Case Study Meeting 68

Onclusive

JANUARY 25, 2019

At the PRSA International Conference, attendees are able to choose from a wide range of programs spotlighting the latest in public relations and communications strategies and tactics and enjoy opportunities to enhance their personal and professional network while connecting with some of the world’s most influential companies and organizations.

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Conference Content Marketing Marketing Internal 256

Presspage

JUNE 16, 2023

When it comes to conducting financial analyst meetings, AI-powered platforms can also assist. For example, AI cannot fully replace the human touch when it comes to organizing Annual General Meetings (AGMs). After all, corporate communications is no longer about sending press releases.

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Financial System Ethics Data 78

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

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Social Media Crisis Crisis Management Crisis Communications 252