PR in High Definition

FEBRUARY 23, 2021

It’s clear that there is a lot of work to be done with repairing KPMG’s damaged reputation and the comms teams are more than likely sorting it as we speak, but what would you do in this crisis if this happened to your organisation? We’ve explored this crisis further in our Reputation Shapers guide that you can access here.

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Crisis Communications Reputation Training 71

Stephen Waddington

JULY 16, 2021

I worked as part of a team of professional marketing and communications associations on behalf of the Government Communication Service at the outset of the crisis. According to a poll by the IoIC two-thirds of internal communicators said that leaders looked to them for more guidance during the crisis.

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Publicity Government Crisis Employee 199

Stern + Associates

JUNE 22, 2023

Communication managers should be one of the first people a CEO can turn to, and not just when there’s a crisis. In it, he describes how a corporate communication department serves as the umbrella for media relations, crisis communication, internal communication and investor relations. How Does Your Organization’s Reputation Stack Up?

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Strategy Communications Crisis Communications Corporate 62

Melissa Agnes

AUGUST 4, 2014

When asked how they determine whether or not a negative comment or post is worth paying attention to (in other words, can it potentially escalate into a crisis), most organizations will respond “we look at the influence of the individual or company responsible for the post” But what does this really mean?

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Viral Crisis Case Study Reputation 254

Presspage

MAY 6, 2017

Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. Following the crisis, CSUSM put every member of the crisis team, including the four key members of the PR department through crisis management training workshops.

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Crisis Crisis Management Crisis Communications Training 92

Reputation Us

OCTOBER 15, 2019

Nonprofit Reputation Program. To do this successfully, nonprofits must, among many other things, take care of their reputation. Reputation is building familiarity, establishing trust and fortifying confidence within your nonprofit and within the communities you serve and from whom you receive support. For tips, read more here.

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Nonprofit Guidelines Reputation Crisis Management 60

Melissa Agnes

MAY 30, 2014

There are different levels of issues, ending with an issue that needs to be escalated to the crisis team. At what point does the crisis team need to step in and protect the organization’s reputation – or worse, its bottom line? Workshop: Effective Issues Management in this Digital Age. Learn more here.

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Case Study Crisis Twitter Viral 232

Melissa Agnes

MARCH 14, 2015

Welcome to episode #041 of The Crisis Intelligence Podcast, with Melissa Agnes and Dave Carroll. This video, as I’m sure you recall, was titled “ United Breaks Guitars ” – and it created a media frenzy that a) sent United Airlines’s reputation down a downward spiral, resulting in an estimated $1.8

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Airlines Crisis Management Transportation Crisis 113

Cision

NOVEMBER 10, 2015

Her professional development workshop at PRSA International proved that operating on a shoestring budget doesn’t limit how much a strategy can succeed. Instead, they should ensure readiness by assigning roles for PR or crisis responses and define processes before a situation arises. All it takes is a plan. Plan to Succeed.

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Nonprofit Marketing B2B Crisis 120

Prohibition

JULY 10, 2019

Neither the CEO nor the chairman’s names were associated with this crisis and no names of any higher-ups in the company were found in the apology post. The top nine PR crises of 2019 so far including fashion disasters and damaged reputations. 5) A phone company who didn’t communicate: Huawei’s damaged reputation.

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Fashion Telecommunications Crisis Training 75

Cision

JUNE 6, 2017

It takes a long time to build the reputation and earn the trust required to build this proprietary audience. Her commitment to quality content and reader engagement has attracted a huge global audience…and sponsorship deals, cookbooks, and workshops. If they’re trusted, then you’re trusted.

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Marketing Television Handbook Web 239

Prakkypedia

JANUARY 19, 2020

It also has a list of reputable, leading organisations you might like to donate to – I’m sure many of you have done this already. After sharing the above post, I received some valuable questions on LinkedIn, which I’ve shared below: Q: What you think about the best way for businesses to react to the Bushfire Crisis.

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Communications Retail LinkedIn Radio 78

Stephen Waddington

JUNE 26, 2018

It’s essential for reputation monitoring and crisis management. The CIPR #AIinPR panel is hosting a Twitter chat on 3 July between midday and 1pm BST and I’ll be sharing our work during workshops at the CIPR’s Northern Conference. Quid analyses natural language to identify issues, popular topics and white space.

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Ethics Analysis Technology Data 69

MaccaPR

OCTOBER 28, 2014

While on the road in Boston for his Mastermind series, his workshop for business leaders to take their companies to the next level, the MaccaPR blog had a chance to pick his brain on the topics of PR stunts, evolving media relations, NFL crisis communications and social media communities. The NFL needs to focus on being truthful.

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Interviews Financial Social Media Crisis 54

Waxing UnLyrical

NOVEMBER 19, 2010

Although both TaJinYo and SangJinSe are now closed, their rumors most certainly affected Tablo’s reputation and his emotional well-being, along with those of his family. Companies must protect their reputation in light of rumors, especially those that are defamatory. Your lawsuit v. The rumors have already disseminated.

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Publicity Reputation Crisis Communications Film 77

Waxing UnLyrical

OCTOBER 27, 2010

Orderly exits that don’t necessarily include leap-frogging your way to safety – even though that may be a little fun… In the business of communications, the need for a “fire drill&# can be equated to needing a crisis plan in place. You can also see this kind of attitude with the current housing crisis.

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Crisis Twitter Facebook Measurement 71

Waxing UnLyrical

SEPTEMBER 28, 2010

Image: Geoff LMV via Flickr , Creative Commons These included sentences like On what Pepco’s crisis communication plan is: “Pepco takes its responsibility to keep customers informed seriously. Our crisis communications plan consist of pre-event, event, and post-event reporting guidelines and information. This, I liked.

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Social Media Media Crisis Energy 61

Melissa Agnes

MAY 14, 2015

Standing on the reputable TEDx stage, people expect a certain caliber of message to be shared with them. This is also a book that I recommend to crisis leaders – as well as leaders of every kind. I had such a blast speaking with the audience, sharing with them the secret to successful crisis management in this 21st century.

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How To Crisis Management Crisis Exercises 185

Burrelles Fresh Ideas

JUNE 13, 2023

Broadening contact lists and building even more robust connections can be accomplished through active participation in numerous community events, such as workshops, seminars, or conferences within specific industries.

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Analytics Content Marketing Measurement Advertising 40

ZudePR

MAY 31, 2015

That means my best crisis comms advice and experience can’t be fully disclosed as some of it has helped clients avoid a crisis and therefore talking too much about it risks actually bringing it out into greater prominence!” They still need me to do it well, better and to reduce the risk of mistakes.

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Communications How To Blogging Content Marketing 81