Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!

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Melissa Agnes

SEPTEMBER 21, 2014

Welcome to episode #016 of The Crisis Intelligence Podcast, with Melissa Agnes and Jonathan Hemus. Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? Connect with Melissa on LinkedIn.

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Airlines Crisis Management Crisis Crisis Communications 210

Melissa Agnes

DECEMBER 14, 2014

Welcome to episode #028 of The Crisis Intelligence Podcast, with Melissa Agnes and Brigitte Stock. When this happens, the task of successfully managing the crisis becomes even more of a challenge. How social media impacts the need for cross-cultural communications in managing crises today. Connect with Melissa on LinkedIn.

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Melissa Agnes

MARCH 15, 2018

Welcome to episode #060 of The Crisis Intelligence Podcast, with Melissa Agnes and Jordan Redshaw. This episode of The Crisis Intelligence Podcast discusses: The crisis communication strategies Jordan and his team used to effectively evacuate 88,000 people in only a few hours. Subscribe to the Crisis Intelligence Podcast!

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Stuart Bruce

OCTOBER 20, 2015

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. Historically, crisis communicators only had two levers to pull. Using owned and shared media for rebuttal and crisis communications isn’t just a tactic that big companies can use.

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Melissa Agnes

JUNE 28, 2015

Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work.

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Melissa Agnes

FEBRUARY 8, 2015

Welcome to episode #036 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. Crisis simulations are an amazing way to test your crisis plan and strengthen your team’s crisis communication skills. That said, I often get asked questions like “how do I conduct a crisis simulation?”;

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Melissa Agnes

MAY 16, 2015

Welcome to episode #049 of The Crisis Intelligence Podcast, with Melissa Agnes, Karen Freberg and Kristin Saling. They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. Subscribe to The Crisis Intelligence Podcast!

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Melissa Agnes

SEPTEMBER 7, 2014

Welcome to episode #014 of The Crisis Intelligence Podcast, with Melissa Agnes and Chris Boddy. Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. Connect with Melissa on LinkedIn.

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Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. How to prepare and manage a corporate crisis involving receivership. Connect with Melissa on LinkedIn.

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Melissa Agnes

SEPTEMBER 28, 2014

Welcome to episode #017 of The Crisis Intelligence Podcast, with Melissa Agnes and Thanh Nguyen. At the time, he started with Facebook, and today Garden Grove Fire Department is actively engaging their audiences on Facebook, Twitter and PulsePoint – and these accounts have proven to be invaluable in times of crisis and emergency.

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Waxing UnLyrical

JULY 24, 2015

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. Image: Dingzeyu Li via Unsplash.

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PRSay

JULY 14, 2023

PRSA members can access exclusive video content with Bryan Garner and Sandra Ericson, APR, offering further insights on crisis communications at this link. Those communications shouldn’t scare people, he said, but “you do want to point out that we’re on top of it” and will restore the power.

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PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. Rutherford was the guest speaker for the May 24 episode of Strategies & Tactics Live , PRSA’s monthly livestream series on LinkedIn.

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Melissa Agnes

JULY 17, 2014

Melissa’s #1 despised buzzword: Social media crisis. The fact of the matter is that a crisis is a crisis. The definition of a crisis: A negative situation / event that threatens to have long-term repercussions on the organization’s reputation and/or bottom line. So let’s call it like it is!

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Melissa Agnes

APRIL 18, 2016

Welcome to episode #056 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Linskey. I recently had the honor of sitting down with Daniel Linksey, former Superintendent in Chief of the Boston Police Department, to record an episode of the Crisis Intelligence Podcast. Subscribe to the Crisis Intelligence Podcast!

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5W PR

MARCH 26, 2024

Explore industry magazines, make the company’s presence felt at relevant conferences, and put platforms like LinkedIn to good use to pinpoint the movers and shakers in the company’s market. Undertake market research to pinpoint their pain points and craft the communication to tackle these issues head-on.

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Melissa Agnes

MARCH 7, 2014

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! It’s also true that Twitter (and other social media platforms) need to be a part of your crisis communications strategy. Image credit .

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Melissa Agnes

DECEMBER 14, 2014

Welcome to episode #028 of The Crisis Intelligence Podcast, with Melissa Agnes and Brigitte Stock. When this happens, the task of successfully managing the crisis becomes even more of a challenge. How social media impacts the need for cross-cultural communications in managing crises today. Connect with Melissa on LinkedIn.

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Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. Public information officers and crisis communicators have critically important responsibilities in difficult times. Connect with Melissa on LinkedIn. Check out our Crisis Intelligence Blog. Connect with Tom on LinkedIn.

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Melissa Agnes

JANUARY 18, 2015

Welcome to episode #033 of The Crisis Intelligence Podcast, with Melissa Agnes and Brad Phillips. When it comes to crisis media training, there are so many questions that people (whether it be spokespersons or the communication and leadership teams) seek answers to. The real-time news cycle and how it impacts in a crisis.

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Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

PRSay

JUNE 7, 2022

Find more articles on crisis communications in the May 2022 issue of Strategies & Tactics. Managing a Chapter crisis. I had a destination, a nice navigation system and a spare, but I didn’t have any instructions (crisis plan) on how to replace the tire. Your roadmap to creating a crisis plan.

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PRSay

OCTOBER 8, 2019

You manage the crisis and you manage it well. From staying ahead of the story by conducting continuous media monitoring to knowing when and how to communicate both internally and externally, we run through our steps for managing a crisis. Here are four tips that will help manage the crisis: 1. Stay ahead of the story.

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Melissa Agnes

JUNE 13, 2015

Welcome to episode #053 of The Crisis Intelligence Podcast, with Melissa Agnes and Dr. Thomas Phelan. When it comes to critical communications, comprehension is imperative. This episode of The Crisis Intelligence Podcast discusses: Why low readability levels matter in crisis communications. Connect with us!

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Landis PR

APRIL 29, 2024

Key services: Strategy and Organizational Culture Strategic Communications, Public Relations and Branding Public Affairs and Corporate Responsibility Data Analysis and Future Scenarios Crisis Communications Top Advice for Foreign Companies Navigating Media and Communications Environment in Finland 1.

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Radio Pinterest Television Government 59

Melissa Agnes

MAY 17, 2016

Welcome to episode #057 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. As first responders and emergency managers know, this is quite an exceptional crisis management feat. Tune in to this episode of The Crisis Intelligence Podcast here. Subscribe to the Crisis Intelligence Podcast!

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Melissa Agnes

MAY 31, 2015

Welcome to episode #051 of The Crisis Intelligence Podcast, with Melissa Agnes and Jeff Reeb. In this week’s episode of The Crisis Intelligence Podcast, Jeff and I discuss challenging areas of emergency management and crisis preparedness that pertain to counties, cities, municipalities and organizations around the world.

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Crisis Management Crisis Communications Crisis LinkedIn 133

Melissa Agnes

JULY 13, 2014

Welcome to episode #006 of The Crisis Intelligence Podcast, with Melissa Agnes and Patrice Cloutier. Especially in a crisis. It can literally mean the difference between surviving the crisis with your reputation and bottom line intact, and millions of dollars in loss of annual revenue (or your equivalent).

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NewsWhip

OCTOBER 28, 2022

As someone who has written hundreds of statements and managed PR crisis communications over a long career, I can imagine that dozens of people within Adidas – from legal teams, to senior execs and the CEO – would have been looming over the shoulders of the writing team as they pulled together the statement.

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Sword and the Script

SEPTEMBER 22, 2015

If there was an overlooked crisis comms story to bruising expose The New York Times published on Amazon , it was the impact Nick Ciubotariu’s rebuttal on LinkedIn had on the story. Platforms like LinkedIn have leveled the playing field, granting anyone with a keyboard and internet connection with the ability to publish their own views.

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Remote PR Jobs

MAY 26, 2023

Are they straight out of college or does their LinkedIn boast decades of experience? Projects that require significant time and attention on a regular basis, such as full-time media monitoring or crisis communications management, may require a retainer fee or a higher hourly rate to ensure that the freelancer is compensated appropriately.

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Healthcare Survey Resources Industry 187

Sword and the Script

OCTOBER 25, 2022

Those who said communications work has “changed very significantly,” wrote: 1. More crisis work. “A A lot more crisis work in addition to more duties usually shared between departments. Those who said communications work has “changed significantly,” wrote: 17. Actual and perceived crisis 24/7. “A Remote work.

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Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. As the COVID-19 outbreak began last month, I noticed there seemed to be two kinds of brands. Very transparent.

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Communications Conversations

APRIL 3, 2020

The last three weeks have been the longest crisis comms drill of our entire lives. Comms teams have been on full-tilt since early March communicating with employees and stakeholders seemingly non-stop. I’ve been beating on this drum for years–the importance of CEO social media profiles (again, especially on LinkedIn).

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Melissa Agnes

APRIL 11, 2015

Welcome to episode #045 of The Crisis Intelligence Podcast, with Melissa Agnes and Curtis Midkiff. This episode of The Crisis Intelligence Podcast discusses: What the American Red Cross’s digidoc (aka social media command center) looks like, how it’s set up and their strategy for social listening in a crisis.

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Stephen Waddington

APRIL 28, 2020

How many looked at crisis response both for the organisation and in the communication response? Building a roadmap to recovery starts when the crisis is still taking place. This is why I devote a chapter of my upcoming book Crisis Communication Strategies to planning and developing the recovery communication.

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