Melissa Agnes

APRIL 11, 2018

Not only is this presenting the organization with severely impactful consequences and challenges that they now have to successfully navigate, but this whole situation is a giant missed opportunity for the social media leader. Had Facebook been crisis ready on this high-risk scenario, they would not be in crisis management mode today.

Crisis 160

Crisis Crisis Management Policies Privacy 160

Onclusive

JANUARY 7, 2021

Other stakeholder relations (investors, analysts, policy makers, society, etc.) Monitoring public opinion, the media, and competitors Identifying opportunities and issues that arise in the internal and external environment Crisis management.

Communications 248

Communications Corporate Reputation Employee 248

PRSay

NOVEMBER 23, 2022

When Elon Musk bought Twitter in late October, he said the social media platform’s blue check marks that verified high-profile accounts had created a caste system of “lords and peasants.” But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies.

Crisis Communications 144

Crisis Communications Crisis Communications Government 144

Prohibition

DECEMBER 22, 2021

It certainly wasn’t a good move and after an influx of social media comments and press articles, it of course resulted in him resigning. Hats off to Aldi’s social media team! They are always on it when it comes to social media content and really has crafted a fantastic social media presence.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. How to create a CASL compliance policy, no matter what side of the border you’re on. CASL’s exemptions.

Policies 263

Policies Crisis Crisis Management LinkedIn 263

The Hoyt Organization

FEBRUARY 19, 2024

Create Policy and Procedure Clear and consistent policies and procedures are the backbone of effective communication, especially when it comes to handling negative comments. Policy and procedure also help your team identify which negative reviews need a full-scale response and which can be resolved with a simple apology or assistance.

Policies 95

Policies Construction Reputation Privacy 95

ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

That happened this week when the Campbell Soup Company found itself in hot water after a bizarre tweet from its own head of government affairs — an executive who ironically lists “crisis management” among his skills. The story was nearly lost amid more urgent headlines, but its ripple effect may continue.

Crisis 213

Crisis Government Crisis Management Public Affairs 213

PRSay

OCTOBER 14, 2019

Your chances of facing a crisis are greater than you think. Deloitte reports 80 percent of organizations worldwide have had to mobilize their crisis management teams at least once in the past two years. Your crisis plan may be too long, complex and inaccessible. Your crisis plan may be too long, complex and inaccessible.

Crisis 85

Crisis Crisis Management Training Mobile 85

Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. And not every company has an appropriate response to that specific crisis.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Melissa Agnes

MARCH 6, 2018

For example, if you have a crisis management plan in place, where does that plan sit on the crisis ready spectrum? Has your organization identified its most likely high-risk, high-impact issue and crisis scenarios? Do you conduct regular crisis management exercises? Your communication with stakeholders.

Crisis 172

Crisis Crisis Management Handbook Viral 172

Onclusive

FEBRUARY 9, 2021

To achieve this goal, a strong PR agency partner will use a mix of communications strategies and tactics to help you better understand your audiences, contribute to and execute your strategic communications plan, and provide counsel around policy decisions, courses of action and messaging.

Agency 195

Agency Strategy Communications How To 195

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy. Make sure the policy is a living document that covers email and other digital content and digital archiving. Make sure clients and partners know your digital media policy.

Privacy 120

Privacy Crisis Policies How To 120

Bianchi Biz Blog

FEBRUARY 1, 2024

Tokyo’s government actively fosters a business-friendly environment through supportive policies, promoting entrepreneurship, innovation, and foreign investment. Adherence to social norms and etiquette is paramount, especially in a crisis. Swift and culturally attuned responses are crucial for effective crisis management.

Marketing 106

Marketing Newspapers Print Local 106

Prohibition

JANUARY 14, 2022

Regardless of the size of your business, creating a PR crisis plan will help you stay on message and control the response to any situation that puts your business at risk. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team. PR Crisis Management Tools.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

JANUARY 11, 2015

Their collaborative and explorative mindset, their use of social media and mobile technology – they’re an interesting case study and a great example for others to be inspired by and learn from. The NWS’s strategy for dealing with doomsday photos that tend to go viral in natural disasters and put people in panic mode.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. How to create a CASL compliance policy, no matter what side of the border you’re on. CASL’s exemptions.

Policies 100

Policies Crisis Management Crisis LinkedIn 100

PRSay

APRIL 5, 2021

While companies have long engaged in politics, a new era of stakeholder scrutiny, social media and political polarization has propelled corporate political activity — and the risks that come with it — into the spotlight. Thoroughly vet third-party organizations to which you donate money. Engage and educate stakeholders.

Report 173

Report Company Government Conference 173

Melissa Agnes

NOVEMBER 26, 2014

Note: For more information on CASL and creating a CASL compliance policy, listen to episode #025 of The Crisis Intelligence Podcast. emails, texts, IMs, social media in-messages) that, directly or indirectly, encourage participation in “commercial activity”. Why should these businesses care about CASL?

Policies 100

Policies Crisis Management Crisis Software 100

Melissa Agnes

AUGUST 12, 2014

(Note: This will probably correlate with your pre-determined crisis communications platforms.). Identify the risks and develop policies for preventing and managing these risks. What are the risks that this social presence presents to both you and your organization? More than a crisis preparedness strategy.

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 100

Crisis Exercises Customer Service Training 100

PRSay

MARCH 6, 2020

Keeping your employees, clients and customers informed will help keep the focus on what’s currently happening and allow you to tailor your strategy as new developments occur, such as changing work-from-home policies or curtailing nonessential business travel — steps that corporations from Facebook to Microsoft have already taken.

Communications 212

Communications Employee Crisis Policies 212

Reputation Us

APRIL 25, 2019

Attendees learned how to: Prepare for a crisis. Develop a crisis communication task force. Create clear policies and procedures. Handle media and social media inquiries. The post Commercial Real Estate (BOMA): Reputation Management and Crisis Preparation appeared first on ReputationUs.

Real Estate 60

Real Estate Reputation Crisis Policies 60

Sword and the Script

JANUARY 3, 2023

PR can also involve managing events, speaking at conferences, and developing social media campaigns. PR is a broad field that encompasses many different tactics and strategies for managing communication between an organization and the public. This is reflective of a traditional view of public relations.

Interviews 99

Interviews Publicity Technology Social Media 99

5W PR

DECEMBER 18, 2018

There are a handful of reasons companies struggle with crisis communications. One reason is that the ground continues to shift beneath them – social media pile on, while not a new phenomenon, is a path laden with pitfalls. What do you think are the biggest mistakes companies make when it comes to crisis management?

Crisis 68

Crisis Company Crisis Communications Crisis Management 68

Cision

JUNE 22, 2015

It takes only a minute for a crisis to harm your brand, especially in the age of social media. Peter LaMotte discussed at his recent webinar, showing the keys to crisis management , how you can reduce brand vulnerability by preparing for crises in peacetime and more. Want to see Peter’s whole webinar?

Crisis 120

Crisis Crisis Communications Local Social Media 120

The Stalwart Blog

JUNE 15, 2019

I saw an incident recently where a pretty well-known chain was accused online by an influential social media person of racism. The company wanted to let the franchise owner deal with it and shut off their social media to try to stay out of the limelight. What they do by default is give the other side credence.

Crisis 60

Crisis Policies Social Media Employee 60

Critical Mention

NOVEMBER 7, 2019

“EKA is a government relations and public affairs firm specializing in political consulting, government relations, policy issues, and crisis communications strategy.” Ninety-two percent of consumers say they trust earned media over purely promotional content – via iScribblers. ” Until next time!

Communications 81

Communications Crisis Communications Media Crisis 81

Critical Mention

SEPTEMBER 9, 2018

He currently serves as the Chancellors Professor of Public Policy at UC Berkeley and Senior Fellow at Blum Center for Developing Economies. Consistently named one of the most influential marketers in social media, Ann Handley is a prominent influencer on LinkedIn and has more than 420K followers on Twitter.

Conference 66

Conference Crisis Management Survey Big Data 66

Norton's Notes

DECEMBER 10, 2014

The charge was incurred as it was in the hotel’s policy to charge customers up to £100 for any negative reviews. Mrs Jenkinson signed the policy agreement but apparently didn’t read the small print (who does?) John Greenbank, north trading standards area manager, said it was a “novel” way to prevent bad reviews.

Hotels 37

Hotels Crisis Management How To Policies 37

Reputation Us

JUNE 11, 2019

Other claims include circulating spam on your company’s behalf, spread lies on commonly visited social media platforms and falsify information about your sales practices. Some claim they can send offensive messages to your beloved staff or valuable customers. Many times these actors come through phishing attacks. vulnerable?

Reputation 88

Reputation Nonprofit Policies Software 88

Reputation Us

APRIL 12, 2017

Each scenario is different and each organization has various internal policies and legal sensitivities to strategically address. But the overarching counsel we provide businesses today when responding to a crisis is as follows: PREPARE. We say, “ Crisis Management is 99% preparation…1% execution.”

Crisis 74

Crisis Airlines Viral Corporate 74

Doctor Spin

FEBRUARY 22, 2024

PR professionals craft compelling narratives and critical messages that resonate with stakeholders , influencers , and publics , and they disseminate these through various channels, including traditional media, social media , and direct communications. Because in a democracy, public opinion will ultimately shape public policy.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

ImPRessions - Crenshaw Communications

SEPTEMBER 2, 2020

Curated by PR News, The Skinny details the top stories in the communication industry, covering social media, crisis management, media relations, content marketing, technology, and digital PR. The Social Media Examiner. Check out these 10 newsletters every PR pro should read. PR News: The Skinny.

Retail 320

Retail Healthcare Crisis Management Social Media 320

Beyond PR

JULY 20, 2016

Be consistent: Establish a consistent presence in the eyes of the press by using a regular cadence of press releases, social media and other media outreach tactics. Your contact information, website and social media details are not things they should have to spend research calories on.

Media Relations 40

Media Relations Media Local Healthcare 40

PR 20/20

AUGUST 22, 2017

Human Resources is uneasy about adopting an employee social media policy. Be prepared to articulate the goals of your program(s), your objectives to achieve those goals and how your team intends to execute and manage them. Brainstorm contingency and crisis management plans.

Marketing 87

Marketing Resources Technology Internal 87

Reputation Us

SEPTEMBER 7, 2016

It should be noted, however, that news organizations, including CU Times , have policies prohibiting anyone outside of the news organization to read articles before they are printed or posted on websites. I get a lot of questions about social media issues,” Huey said.

Crisis 60

Crisis Crisis Communications Insurance Insurance 60