article thumbnail

When Designing Controls Around Your Crisis Communications, Don’t Do This!

Melissa Agnes

Crisis communication is complex, dynamic and critically important to get right. In the following Crisis Ready Video, I share an example of a company who is getting this wrong, the reason behind why it’s wrong, and the ways by which you can make sure that your organization doesn’t make the same critical mistake.

article thumbnail

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. In each case, using Covey’s Trust Matrix allows us to quickly diagnose which aspects of trust broke, resulting in a crisis.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Within minutes he posted a video to the web. Secondly, review your crisis communications plan and make sure it states specific time goals for getting messages to the world.

article thumbnail

Your Guide for Data Breach Crisis Communication

Melissa Agnes

If your website was hacked, what could that do to your reputation and how could it immobilize you? How to plan for and respond to a data breach crisis. HOWEVER, do not underestimate the power and importance of communicating, following through and showing remorse and compassion while managing this type of crisis.

article thumbnail

Speak but be quiet. How to build crisis communication

Reputation Antistress by Sergii Bidenko

There's no time to really think it through- you are riding a bicycle, the bicycle is on fire, you are on fire, everything is on fire, and you are in hell… Thanks for reading Reputation Antistress by Sergii Bidenko! Delegate Handling a crisis is not a one-person job, even if you are the company's owner and CEO.

article thumbnail

4 Creative PR Ideas for Crisis Communications

Sword and the Script

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisis communications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening.

article thumbnail

Woman’s social media rant destroys reputation

The Stalwart Blog

Watch Melissa Rein Lively’s video rant where she trashes a Target store’s face mask display around Scottsdale, Arizona during the July 4th holiday. The post Woman’s social media rant destroys reputation appeared first on Public Relations Security. It’s pretty impressive.