What is Crisis Communications?

Shift Communications

Crisis communications in the public relations world can have many different interpretations depending on who you ask, but here’s the fundamental definition: you’re trying to mitigate damage to your company’s reputation by third party sources.

What you should pack in your crisis communicator ‘go bag’?

PR Daily

Here are some things crisis communicators should never leave home without. PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business.

Sorry is hardest word in crisis communications

Stuart Bruce

For too many companies sorry is the hardest word when facing a crisis. Even when they do apologise it’s too often a fake apology with too… Continue Reading → The post Sorry is hardest word in crisis communications appeared first on STUART BRUCE.

Team Crisis Communications

PRSay

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. In fact, as a former head of pro sports team PR department, you are always interested in discerning how a particular organization handles crisis situations.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

3 Lessons From the A-Team in Crisis Communication Planning

Cision

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. He can poke humor at the brand without sacrificing the brand or its reputation.

8 Steps to Create the Ultimate Crisis Communication Plan

Cision

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers. Consistent monitoring allows you to see the crisis coming if you look for it. 7. Integrate Your Overall Corporate Crisis Plan.

5 crisis communications lessons from ‘Stranger Things’

PR Daily

million views on YouTube: Though you’ll have to wait for more episodes of the show, here are five crisis communications takeaways from the characters of “Stranger Things”: 1. The truth has a way of coming out, especially as a crisis situation grows.

Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? How long does it take your organization to send out your first official public statement or news release when a crisis happens? With greater frequency, they are also broadcasting your crisis live on Facebook or Periscope. It’s time to face the music.

Reverse-engineering the Crisis Communications During the San Jose Flood

Ishmael's Corner

The Art Of Storytelling In Business Communications And Public Relations. Techniques For Effective Business Communications. Checking email during the morning of February 21, I received a smattering of notes that asked me if I was OK. I didn’t understand.

Report: PR pros aim to increase online reputation monitoring

PR Daily

Many small-business communicators prepare by tracking. What people say about your organization can either bolster or erode your brand reputation, especially in the digital media landscape. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ].

How Big Data Will Modernize Your Crisis Communications Plan

PRSay

For every enterprise, brand or organization, a crisis always looms as a persistent — yet inevitable — threat on the horizon. Consider the recent crisis that Volkswagen faced. Proactive enterprises have planned ahead by creating comprehensive crisis communications plans.

4 PR gaffes that jeopardize your reputation

PR Daily

When crisis strikes, and the reputation of your business is questioned, there’s so much to do. Sometimes, it can take months or years before your reputation is restored. FREE DOWNLOAD: Keep your cool in a crisis with these 13 tips ]. Crisis Communications PR

Crisis Communications: Preparing for a Cyber Attack

Ronn Torossian

This affects the brand’s reputation and its ability to inspire trust. The post Crisis Communications: Preparing for a Cyber Attack appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Public Relations 5WPR CEO Crisis PR Agency PR Firm Ronn TorossianA security breach is one of the most dreaded forms of attack against any modern day company.

“Hell-on-Wheels” Crisis Communication Strategies

Reputation Us

Communications Tools Crisis Pay Attention PR Best Practices Public Relations Reputation business communications crisis communication crisis communications crisis management internal communications public relations reputation reputation managementThree Strategies For Moving Forward I just returned from my fourth annual Cycle Oregon trip last week. If you are not familiar with Cycle Oregon, you should be.

A Look At Academic Research on Crisis Communication From #AEJMC14

Melissa Agnes

I’m always interested in seeing what’s being studied in universities these days, as well as the academic’s approach to the theoretical side of crisis communication, and so this day of observation and interaction was very fascinating for me.

4 Creative PR Ideas for Crisis Communications

Sword and the Script

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Time hacks – crisis PR demands speed. The company is getting accolades from other reputable marketers.

How to protect your online reputation with PR tactics

PR Daily

What is the best way to safeguard your reputation online? Jon Goldberg of Reputation Architects recently spoke on this subject to PRSA Western District Conference in Phoenix. RELATED: Learn how to prepare, defend and promote your organization during a crisis. ].

3 crisis communications lessons from Southwest’s intrepid pilot

PR Daily

Communicators can learn a thing or two from airline pilots. Navy fighter pilot who safely landed a Boeing 737 in Philadelphia after a mid-air explosion took out one of its engines—also gave a master class in crisis communications at 190 mph.

How can you rebuild a damaged reputation?

PR Daily

“Which office do I go to get my reputation back?” Donovan was innocent, but not everyone seeking to repair their reputation is. Preventing a crippling blow to your reputation takes a tactical crisis plan, which needs to be catered to the specific situation.

What’s the difference between crisis communications, reputation management, and review management?

Axia PR

As a public relations firm dedicated to helping companies manage crisis communications, improve their reputations, and manage online reviews, it often surprises us how many of our prospective clients don’t understand the differences between these things. If you don’t know the difference between crisis communications, reputation management, and review management, you’re in luck, as we outline the three below.

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? Maybe your team hasn't run through it in a while or discussed the chain of command for approving messaging around a crisis during a holiday when people are harder to reach. Communicate as necessary.

TrendKite’s Comprehensive Guide to Crisis Communications

TrendKite

" Sound like the crisis strategy you know you should have in place? Maybe your team hasn't run through it in a while or discussed the chain of command for approving messaging around a crisis during a holiday when people are harder to reach. Communicate as necessary.

Your Guide for Data Breach Crisis Communication

Melissa Agnes

How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email? If your website was hacked, what could that do to your reputation and how could it immobilize you? Crisis Preparedness

5 crisis communications lessons from Kellogg

PR Daily

The way an organization reacts in the first hours of a crisis will probably determine whether it succeeds or fails in regaining public trust. responded to the release of a video depicting a disgruntled employee should serve as a model for handling a PR crisis.

6 crisis communications lessons from the #YourTaxis failure

PR Daily

Australia’s Victorian Taxi Association recently learned it takes more than a hashtag campaign to repair a battered reputation. As the Victorian Taxi Association collects its thoughts and works to move beyond this mess, there are lessons communicators can learn from these events.

The Role of The Social CEO in Your Crisis Communications

Melissa Agnes

In today’s “trust economy”, your company’s reputation is your most valuable asset. In a crisis, you need your stakeholders to trust your spokesperson and, thus, your organization. Would this be beneficial to your organization in and out of a crisis?

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul.

Prioritize your crisis communications plan—today

PR Daily

Whether it’s a natural disaster, an act of terrorism or simply a torrent of nasty tweets, communicators play a key role in how these events are perceived and play out. You are a first responder of sorts, so the onus is on you to be prepared for a crisis.

As courtroom losses mount, J&J seeks to limit reputational damage

PR Daily

RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. Referring to the recent accusations , Sophie Rasmussen, senior marketing director, baby care EMEA, at the FMCG company, commented: “Our approach has been the best approach during a crisis: transparency.”.

5 Steps to Becoming a Crisis Communication Pro

Melissa Agnes

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. To be considered a crisis comms pro, you need to prove that you are a crisis comms pro!

Juul reputation’s up in smoke, kid-focused videos get 3X the YouTube views, and many PR pros are introverts

PR Daily

Why you should care: Engaging in unethical PR and marketing behaviors will come back to haunt your organization’s reputation. Don’t be part of the minority of communicators who give the industry a bad name.

Fix (or Establish) Your Brand Reputation

Shift Communications

Brand reputations can make or break a company; a few bad reviews or questionable comments on social media could turn away customers instantly. Communication with those who could potentially turn into your best advocates will go a long way.

How to quash fake news with a crisis communications plan

PR Daily

Do you have a crisis communications strategy in place to fend it off? RELATED : Keep your cool in a crisis with these tips.]. Unfortunately, even if you eventually prevail in court, your reputation could be irreparably damaged.

Killing them softly: The reputational threat of employee crises

PR in High Definition

You may be thinking, “But, Charlotte, these companies are still being used by millions of people, this reputational damage is a drop in the ocean for them.” Well, yes, that may be true in the short term, but how much longer can they take reputational hits like these before users are turned off? Also, having a bad reputation as an employer means that you’re less likely to attract the best people, and without the best people you fall behind in producing the best products and services.

What you should pack in your crisis communicator ‘go bag’?

PR Daily

PR pros should take a similar approach to crisis communications. A true company crisis is something that impedes an organization’s ability to conduct business. A crisis may be operational (your product malfunctions), but a crisis can also be reputational (a high-profile investor is named in a scandalous lawsuit). Think of these pre-prepared missives as your communications emergency preparedness kit.

The 3 most cringeworthy PR fails of 2018

Axia PR

How to keep your company from making reputation-ruining mistakes. It’s also incredibly impactful in helping – or hurting – your company’s reputation. Online Review Management ReviewMaxer Crisis Communications

Apple’s Huge Security Breach and Lack of Proper Crisis Communications

Melissa Agnes

This is a major potential crisis for Apple. If people stop trusting Apple on account of their lack of attention to detail that results in severe security vulnerabilities for each customer, this can result in some very serious repercussions on Apple’s reputation and bottom line.

TCIP #005 – Teaching Crisis Communication in Higher Education with Karen Freberg

Melissa Agnes

Welcome to episode #005 of The Crisis Intelligence Podcast, with Melissa Agnes and Karen Freberg. She’s an engaging professor at the University of Louisville, in Kentucky, who teaches and researches on subjects like social media for PR and crisis communication – and she’s about to take this semester’s crisis communications grad class to a whole new level. Put it this way: her midterm exam is going to be an actual crisis simulation!

Online Reputation Management Needs to be a Part of Today’s Curriculum

Melissa Agnes

Either way, proper management of one’s online reputation / personal brand is absolutely a subject that must be incorporated into today’s curriculum. Teaching students proper online reputation management. Online Reputation Management Studying / Teaching Crisis Communication