Cision

AUGUST 30, 2016

Watch for issues around the globe and the impact they may have on your business, clients, customers and employees. Look at your industry for additional scenarios that might be playing out right before your eyes. Crisis Comms Webinar Today: Want to learn more about crisis communications planning?

Crisis 220

Crisis Crisis Communications Communications Crisis Management 220

Shift Communications

SEPTEMBER 26, 2014

Of the many things that play into a brand’s reputation, there are a few that you have control over: customer service, your online presence, and corporate social responsibility. Happy customers and word of mouth referrals lead to an increase in sales, which are worth more in the long run than advertising.

Reputation 137

Reputation Brand Branding Social Media 137

Prohibition

DECEMBER 9, 2021

But don’t immediately choose your MD – reserve them for if the crisis escalates. What will happen if a crisis does happen. Will your customer service team receive an increased amount of calls, what about your website and social media channels? This is why it is important to prepare for a PR crisis.

Crisis 62

Crisis Social Media Crisis Management Reputation 62

Cision

AUGUST 31, 2015

Social media has certainly rendered the communication world a shade of murky gray, making the explosion of creating and distributing content seem untamable in this already loud world. Discussions touched on the way technology has shaped how we share content, work together, report the news and respond in the midst of a crisis.

Crisis Communications 120

Crisis Communications Crisis Content Marketing Communications 120

Melissa Agnes

NOVEMBER 10, 2014

An absurd amount of businesses, of all different industries and sizes, are losing reputation and major revenue from well planned and highly impactful defamation attacks. These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage.

Crisis 203

Crisis How To Crisis Communications Reputation 203

Shift Communications

MAY 22, 2017

Over three days, we explored the future of analytics and artificial intelligence, from understanding where we are in the evolution of analytics to seeing the cutting edge of how AI will impact every industry. We see this happening in the communications and PR industry. Industry publications and articles. Uber has no cars.

Publicity 166

Publicity Analytics Social Media Crisis Communications 166

Cision

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. The fact of the matter is that airlines know this, and until the recent incident the industry did not have any reason to financially care.

Airlines 137

Airlines How To Crisis Communications Crisis 137

Burrelles Fresh Ideas

MAY 23, 2023

Increased use of artificial intelligence in travel: AI is already being used in various aspects of travel, from chatbots for customer service to personalized recommendations for accommodations and activities. As AI technology continues to improve, it will only become even more prevalent in the travel industry.

Travel 40

Travel Tourism Airlines Hotels 40

Melissa Agnes

JANUARY 27, 2015

The industry needs an emergence of leadership that is seriously lacking right now. Related listens that may interest you: TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department. TCIP #011 – Discussing The #Ferguson Crisis with Tim Burrows. Tweet this!)

Community 100

Community Crisis Crisis Management Crisis Communications 100

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. 11 Steps to Effectively Managing a PR Crisis. A company or organisation is only as good as its ability to quickly, effectively, and creatively manage a crisis. The PR crisis team should consist of.

Crisis 62

Crisis Crisis Management How To Crisis Communications 62

Melissa Agnes

NOVEMBER 10, 2014

An absurd amount of businesses, of all different industries and sizes, are losing reputation and major revenue from well planned and highly impactful defamation attacks. These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage.

Crisis 100

Crisis How To Crisis Communications Crisis Management 100

Sword and the Script

FEBRUARY 17, 2015

In the words of eMarketer, “They want to make sure they’ve made the right choice in buying technology from a top company that shares expertise from industry leaders.”. Yet useful content, acknowledging the needs of existing customers, is another savvy way to turn fans into fanatics. Good Customer Service is Good Marketing.

B2B 60

B2B Leadership Content Marketing Crisis Communications 60

Communications Conversations

MAY 3, 2017

In those six years, what have you learned about working in social in a highly regulated industry? Why do you continue to choose health care over other industries? Aside from the meaningful work aspect, healthcare is also a thriving industry (especially here in the Twin Cities). If time, make progress on longer-term projects.

Social Media 114

Social Media Healthcare Media Brand 114

Beyond PR

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. The fact of the matter is that airlines know this, and until the recent incident the industry did not have any reason to financially care.

Airlines 65

Airlines How To Crisis Communications Crisis 65

Prohibition

JANUARY 7, 2022

You want to take immediate action but make sure that your long-term goals aren’t set back by the short-term crisis. How important is crisis management? The first rule of crisis communication is to acknowledge the problem as quickly as possible. It can be hard to recognise a crisis at first. Access the risk.

Crisis Management 62

Crisis Management Crisis Reputation Social Media 62

Mindful Marketing

JULY 15, 2015

PR executives have a daunting responsibility to keep up with more news and industry trends than ever. Every brand must have a crisis communications plan. There is a common debate in the industry on whether or not PR drives quality leads or simply awareness. You have to plan for the worst.” PR Drives Quality Leads.

Crisis Communications 50

Crisis Communications Measurement Analytics Media Relations 50

Critical Mention

AUGUST 21, 2018

However, responding with a short, sympathetic reply ensures the customer feels heard and shows your company’s commitment to your customers. Whether it’s a refund, store credit or a discount on their next order, it’s all about turning a dissatisfied customer into a brand advocate. SCHEDULE A DEMO.

Customer Service 61

Customer Service Writing Media Reputation 61

Critical Mention

JUNE 29, 2018

In fact, PR Disasters can happen to businesses of any size in any industry. Just a couple of months ago, a PR crisis came out of nowhere. The 2010 Deepwater Horizon oil spill was an industrial disaster that killed 11 people, left 200 million gallons of oil in the ocean and resulted in BP paying $18.7 To eat or not to eat?

Crisis 68

Crisis Social Media Publicity Twitter 68

Stephen Waddington

DECEMBER 30, 2019

Macro issues facing PR There are two macro issues facing the industry both of which were spotlighted by the recent General Election in the UK. Gender diversity in PR is an issue as old as the industry itself 3. At every level of the industry, and in every region of the world, there is a challenge in recruiting and retaining talent.

Social Media 103

Social Media Media Publicity Ethics 103

Prohibition

AUGUST 4, 2021

Prohibition PR offers a range of services that will help you address issues as they arise, including crisis communications and media relations advice, content creation, social media monitoring, SEO analysis and more. As soon as negative information about a brand is shared on the Internet, its customers can lose faith in it.

Reputation 62

Reputation Company Social Media Brand 62

PR in High Definition

AUGUST 27, 2019

In any industry, there’s never a good time for something negative and unwanted to crop up, and certainly not during the height of summer in the travel industry. And of course, the challenge with crisis situations is that seemingly minor incidents need to be handled correctly.

Crisis 72

Crisis How To Communications Reputation 72

Waxing UnLyrical

NOVEMBER 22, 2010

I was being tongue-in-cheek, of course, and they had some good answers (about how agencies can help you scale, and can help you in times when crisis communications are necessary). The first step is always listening and monitoring – finding where people are talking about your organization, industry, cause, brand, and so on.

Community 78

Community Publicity Social Media Media 78

ImPRessions - Crenshaw Communications

JUNE 7, 2018

This means that a customer service or PR team must recognize the difference between an anonymous troll with a miniscule following and a legitimate customer or influencer. Any significant social response may serve to elevate or dignify a nutty claim, while silence preserves the brand’s standing by rising above trolls and cranks.

Crisis 232

Crisis SEO Publicity Reputation 232