PR Lessons From The Biggest Failures of 2023
ImPRessions - Crenshaw Communications
DECEMBER 19, 2023
Some were management failures, while others were about corporate values or behavior. The retailer responded by pulling much of its LGBTQ merchandise, claiming it only wanted to protect its staff. But the reaction in the gay and trans community was swift and angry, and sales suffered. Yet, nothing happens in a vacuum.
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