Melissa Agnes

FEBRUARY 21, 2014

“Pizza Hut has zero tolerance for violations of our operating standards, and the local owner of the restaurant took immediate action and terminated the employee involved.” Is this a crisis or an issue? The very first time something along these lines was published to YouTube was the Domino’s Pizza crisis of 2009.

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Crisis Case Study YouTube Reputation 244

Communications Conversations

AUGUST 21, 2015

But, along the way, we heard from one surprising source as the story unfolded: An Amazon employee. And, this opens up, yet again, a discussion we’ve had before: Should employees be empowered to speak up during a company crisis or firestorm? In this case, it seems like things worked out OK for Amazon.

Case Study 60

Case Study Employee Study Guidelines 60

Prohibition

DECEMBER 13, 2021

Any company, big or small, can experience a crisis. According to research, about 75 percent of companies will experience a crisis at some point due to the increasing complexity of modern business and the growth of social media in our fast-paced world. This is where crisis management comes in. What is Crisis Management?

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Crisis Management Crisis Financial Reputation 62

Prohibition

JANUARY 24, 2022

Having a crisis communication plan in place ahead of time reduces confusion, ensures an effective communication flow, and improves messaging timeliness during or after a crisis. The basics of good crisis communications are the same for every company. The basics of good crisis communications are the same for every company.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Braud says: “Stop trying to fight the crisis on social media.” ” It’s not about fighting the crisis on social. It is difficult to Facebook post your way out of a crisis.

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Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

MARCH 18, 2014

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. Better understanding the crisis of flight MH370. All of this was aptly discussed in the article “ A look at Malaysia Airlines’ Crisis Communications During the Crisis of Flight MH370 ” posted by Melissa Agnes on this website.

Airlines 256

Airlines Crisis Privacy Case Study 256

Communications Conversations

NOVEMBER 12, 2019

In case you missed it, Panera had a kerfuffle on its hands a couple weeks ago. PR Daily recapped the crisis nicely here. TLDR: a Panera employee took to TikTok to shoot a video titled “How Panera prepares mac & cheese.” And, they didn’t say much about the employee because they are legally obligated not to.

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Crisis Employee Case Study Video 60

Wadds Inc.

JANUARY 15, 2024

A new book Leading the Listening Organisation advocates for organisations to adopt a culture of active, empathetic listening to employees to drive better business outcomes. Listening is linked to commercial benefits, including higher employee engagement, better employee experience, effective change management, innovation, and improved trust.

Leadership 52

Leadership Employee Case Study System 52

Stephen Waddington

OCTOBER 13, 2020

I’ve had the unique position of recording the huge changes in how private and public sector organisations in the UK have communicated during the COVID-19 crisis. If the internal and external communication function inside an organisation didn’t report directly to management before the crisis - it almost certainly will now.

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Report Communications Government Crisis 144

Onclusive

NOVEMBER 8, 2023

Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. How do you know what’s working?

Training 195

Training Media Training Reputation Crisis Communications 195

Melissa Agnes

FEBRUARY 17, 2015

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Being a crisis management professional is a big responsibility. Understand issue vs. crisis.

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Crisis Management Crisis Skype Case Study 186

Stephen Waddington

FEBRUARY 21, 2022

A CIPR report tells the story of how public relations has been successfully used during the COVID-19 pandemic through a series of 21 case studies. A series of case studies published by the CIPR showcases how the public relations profession stepped up in the response to COVID-19.

Publicity 131

Publicity Case Study Local Public Affairs 131

Onclusive

AUGUST 9, 2021

Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Crisis Communications.

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Training Media Training Reputation Crisis Communications 370

Melissa Agnes

MAY 23, 2015

Welcome to episode #050 of The Crisis Intelligence Podcast, with Melissa Agnes and Garth Rowan. We’ve seen some extreme cases of online shaming in the past few years, often resulting in online bullying with dire consequences. Whether or not organizations should fire employees for behavior conducted on their own time.

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Crisis Management Viral Crisis Case Study 169

Onclusive

AUGUST 22, 2017

Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Internal communicators must be savvy enough to turn dry content like company policies into info employees actually want to read. Crisis Communications.

Media Training 397

Media Training Crisis Communications Conference Training 397

Melissa Agnes

MAY 21, 2014

Keeping your data and accounts secure from hackers is an important crisis prevention strategy. Case Studies Crisis and Issues Management' changing them often.” ” And this is absolutely the raw truth. Securing your accounts, data and systems from hackers is your organization’s responsibility. We can help.

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Case Study Crisis Study System 213

Sword and the Script

MARCH 1, 2016

Johnson & Johnson turned crisis comms heads recently with headlines like this one from CBS News: Johnson & Johnson ordered to pay $72M over cancer death. And that’s what’s so amazing about this story: Johnson & Johnson wrote the book on crisis management in 1982. by Frank Strong. Photo credit: Flickr, keri.

Crisis 60

Crisis Company Case Study Crisis Management 60

Doctor Spin

FEBRUARY 22, 2024

PR professionals control the narrative, mitigate damage, and restore public confidence during a crisis. A Case Study. Driving Employee Engagement. link] Most organisations have employees. The value of communication during a crisis: Insights from strategic communication research. A Case Study.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

Wadds Inc.

JANUARY 12, 2023

He discusses how crisis is inevitable, but how it can be either a threat, or an opportunity – handled right. Thomson considers the implications of purpose, sustainability, employee activism, and diversity, with clear, actionable advice. He examines the importance of traditional media, social media, and politics to reputation.

Reputation 98

Reputation Public Affairs Case Study Internal 98

Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. Best Buy shares CEO video message initially aimed at employees on LinkedIn. Walmart uses employee-generated content to thank front-line workers. It’s been fascinating to watch. Very transparent.

Social Media 198

Social Media Brand Branding Employee 198

PR Fuel

SEPTEMBER 16, 2020

Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. The most well-known case study in crisis communications is Johnson & Johnson’s response to the Tylenol poisonings in the early 1980s that killed seven people.

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Crisis Communications Product Launch Crisis Reputation 105

Shift Communications

MAY 26, 2022

Analyze case studies from past downturns, weave in research, expert voices and other points of view. Create a halo: Now is the time to call on your people through an employee advocacy program. Your employees, customers and stakeholders believed in your vision at some point. that show stability and continued growth.

Employee 88

Employee Case Study Corporate Trends 88

Stephen Waddington

JULY 3, 2022

The boohoo crisis case study was examined by Faye Clarke and Kevin Read of Pembroke and Rye, UK, and also Yijing Wang of Erasmus University Rotterdam, The Netherlands. Internal communications emerges as a management function The pandemic has provided the basis for significant studies of employee communications.

Communications 129

Communications Software Internal International 129

Barokas

MARCH 16, 2020

And while there’s no rule book on how to deal with this crisis, Barokas is committed to helping our clients navigate communications best practices in this challenging and uncertain time. Consider all stakeholders (partners, employees, candidates, customers, media)—update them frequently and in a timely manner.

Communications 88

Communications Case Study Conference Resources 88

Communications Conversations

APRIL 17, 2017

And that’s what’s bothered me most about this whole fiasco: Our industry’s penchant for analyzing these crisis incidents, playing Monday Morning Quarterback and being highly critical of the company in question’s PR strategy. We are not United employees. . — Mikel Jollett (@Mikel_Jollett) April 10, 2017.

Airlines 60

Airlines Crisis Employee LinkedIn 60

Stuart Bruce

NOVEMBER 10, 2017

State Street Corp was forced to pay $5 million to about 300 women employees who were paid less than their male counterparts. Simple, but essential questions to help prevent the need for crisis communications. If the Fearless Girl campaign had been given proper public relations oversight it should never have happened.

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Case Study Crisis Communications Corporate Leadership 99

5W PR

SEPTEMBER 13, 2019

Besides customers or clients, all have employees and owners. It’s also good for lessons learned and a subsequent white paper or case study. And what is their present attitude towards your company? What could change that either positively or negatively? Most organizations have more than one public. Why Does It Matter?

Publicity 68

Publicity How To Case Study Meeting 68

PRSay

OCTOBER 25, 2017

During her presentation, Haworth shared case studies pertaining to everything from prescription drug abuse to HIV awareness during the 2015 outbreak in Indiana’s Scott County. The speed and accessibility of social media means that brands are always teetering on the edge of a crisis. A new era of crisis communication is upon us.

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Social Media Conference Media Corporate 117

Communications Conversations

MARCH 25, 2020

Until, that is, Blue Cross Blue Shield of Minnesota, came up with the best piece of content marketing I’ve seen yet during the COVID-19 crisis. All in all I loved this content marketing case study for so many reasons–many of which I’ve highlighted above. But, most of all, because it will make a difference.

Content Marketing 60

Content Marketing Marketing Case Study Social Media 60

Communications Conversations

MAY 20, 2020

According to SF, the series aims “to provide thought leadership, tips, and resources from Salesforce and our community of Trailblazers to help business leaders manage through crisis; and to provide a forum for community and conversation with peers.” Now, the video episodes are a little long. Most run around 50 minutes.

Journalism 148

Journalism Brand Branding Interviews 148

Norton's Notes

JANUARY 6, 2016

I read it over the Christmas holidays whilst watching far too many movies and drinking too much beer, it is one of the first books that has been outreached to me, that genuinely interested me, as I felt the outreach was well targeted because I love online crisis management and cover it quite a lot here on the blog. How is the book structured?

Social Media 28

Social Media Crisis Reputation Crisis Management 28

Wadds Inc.

JULY 3, 2022

The boohoo crisis case study was examined by Faye Clarke and Kevin Read of Pembroke and Rye, UK, and also Yijing Wang of Erasmus University Rotterdam, The Netherlands. Internal communications emerges as a management function The pandemic has provided the basis for significant studies of employee communications.

Communications 59

Communications Software Internal International 59

Katie Paine's Measurement Blog

JANUARY 24, 2023

Also, it doesn’t take into consideration what is likely to be driving decisions in the war room, e.g., the relative impacts to the organization in terms of legal costs, employee morale, customer retention, and stock price. Crisis interruptus leaves us wanting Another problem here is that some of these crises are just not over with.

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Measurement Crisis Crisis Management Data 40

Sword and the Script

APRIL 15, 2017

See these related posts: Crisis Comms: No one More Reliable than an Employee. Corp Comm Frets Leadership in Crisis Comms, says Study. Avoid the Noid: A Mascot that Became a PR Crisis Case Study. There’s no weakness in providing a well-deserved apology in crisis. Give our services a try.

Corporate 79

Corporate Airlines How To Crisis 79

Sword and the Script

OCTOBER 20, 2015

Thought the initial reaction to the Times story certainly wasn’t planned – the spontaneous and candid response of one Amazon employee went viral – I instinctively believed it worked out in Amazon’s favor. What’s your take on this from a crisis communications standpoint? Photo credit: Flickr, Pascal, Echo Base Hangar ( CC0 1.0 ).

Crisis Communications 60

Crisis Communications Crisis Case Study Viral 60

Sword and the Script

AUGUST 25, 2020

Employees just went through the motions and punched out at 5 p.m. Document all the content your organization develops regularly: blog posts, press release, case studies, sales sheets, and so on. Maybe a social media post comes off the wrong way and incites a small crisis – that sort of thing is going to happen.

Marketing 86

Marketing Guidelines Social Media Conference 86

Sword and the Script

APRIL 6, 2021

At the time, I remember thinking, as many did, that the crisis wouldn’t last much longer than perhaps June or July. Linkfluence was founded in 2006 has 150 employees in seven offices, with headquarters in Paris. The two-minute video nearby is a solid case study that provides a quick overview of Linkfluence.

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Media SEO Analytics Analysis 106