PRSay

FEBRUARY 24, 2017

No audience affects your job security more than your own leadership team. It’s also a skill the communications team at Southwest Airlines has mastered. Southwest’s communications team experienced a big “ah-ha” measurement moment a few years back that impacted how the airline boarded passengers. “We

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Social Media Airlines Media Meeting 98

PRSay

DECEMBER 2, 2020

The airlines themselves have to return their fleets to service. On communicating with employees during the crisis: We want to communicate to employees first, before communicating to the outside world. It certainly doesn’t reflect a majority of the 100,000-plus employees at the company. We were playing catchup.

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Crisis Management Crisis Crisis Communications Airlines 91

PRSay

OCTOBER 22, 2021

Things began to continually get worse,” said Kristin Seay, Delta’s director of employee communications. Delta’s communicators also had to reach employees who don’t work in front of computer screens. “We The company’s communications team found itself pivoting into crisis mode.

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Barokas

AUGUST 22, 2019

Company culture rests on the values every employee brings with them to the office each day. When your customers believe in your organization like your employees do, it means more business. Your employees are your biggest advocates. How do you define company culture? New research from Inc.

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Customer Service Company Strategy Communications 84

Landis PR

JANUARY 5, 2023

Yet it can erode in a moment, such as it has for the airline Southwest – previously known for great customer service – cancelled 15,000 flights over Christmas. It is never a good practice for employees to learn about major developments, good or bad, via the media or other sources before they’ve heard it from their own business leaders.

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Communications Airlines Internal International 52

Sword and the Script

AUGUST 20, 2019

SHRM would have been a dream client because leadership is innovating across its products, events, member experience and communications, so it is a thrill to be in-house. We are asking business executives, supervisors, and individual employees to all join in with HR to fix workplace cultures.

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Doctor Spin

APRIL 17, 2023

Southwest Airlines. Southwest Airlines is known for its friendly and fun-loving flight attendants. Southwest Airlines employees celebrate passenger’s 104th birthday. Host a community cleanup event or volunteer day with employees and customers. 4 Ormont Blumberg, P. 2021, August 11). McGraw-Hill Education.

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Strategy Customer Service Airlines Hotels 52

ImPRessions - Crenshaw Communications

MARCH 31, 2017

In B2B PR, a strong point of view on an industry problem, a compelling vision for the future, or a prediction can be winning thought leadership ideas, with the right packaging. Just this week, United Airlines removed two young female passengers traveling on employee passes. Do work backward. The reason?

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PR in High Definition

APRIL 23, 2020

Then, I received a push notification from an airline company offering me a discount on baggage for my next flight if I book by the end of the week. Much like the message I received from the airline company about baggage deals, mistimed communication can be the source of frustration if not carefully considered.

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Crisis Communications Airlines Web 71

Sword and the Script

APRIL 15, 2017

See these related posts: Crisis Comms: No one More Reliable than an Employee. Corp Comm Frets Leadership in Crisis Comms, says Study. They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. Photo credit: Flickr, sebastien lebrigand, airline ( CC BY-SA 2.0 ) .

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Corporate Airlines How To Crisis 78

ImPRessions - Crenshaw Communications

AUGUST 9, 2017

Other brands, like United Airlines, have worked to repair a loss of trust. Companies have to first instill brand values to their own employees and within a workplace culture before conveying those values in brand communications. ” It’s tactical and speaks to what employees should strive to do every day.

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ImPRessions - Crenshaw Communications

MAY 15, 2018

First statements say a lot about what a brand stands for, and they reflect on the quality of its leadership. He spoke from the heart — without regard for the airline’s possible culpability. There was no mention of the customers’ race, or of why a Starbucks employee had called the police. Facebook dodges blame.

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Crisis Privacy Airlines Facebook 136

Solo PR Pro

MAY 21, 2019

Leadercast Live is a one-day leadership event held in Atlanta, Georgia and simulcast to host sites around the world. Culture building is a requirement of leadership. One size leadership does not fit all. Ensure that your employees can truly represent you in every aspect of your business. Here are the highlights.

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Leadership Employee Airlines Construction 55

Maxim Behar

DECEMBER 20, 2022

Thank you so much for all your positive energy, leadership, and goodwill. Our industry continues to suffer from a lack of visible leadership. And what always impresses me most is how much your employees love you. Sales and Traffic Representative, Turkish Airlines. Former President, Omnicom PR. Former President, ICCO.

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Energy Groups Internal International 52

Stephen Waddington

MAY 16, 2019

Day to day I work closely with the Senior Leadership Team and Directors on a range of projects. There are 300 people working for the airport and more than 3,000 people on the site working for airlines and retailers,” she said. Danielle emphasised the need to be able to manage multiple stakeholders.

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Marketing Newspapers Public Affairs Airlines 60

Sword and the Script

AUGUST 22, 2017

Internal communications professionals have to work with senior leadership and multiple stakeholders to help create a culture that celebrates Cinco de Mayo and 4 th of July, while also being a safe space for talking about issues that affect employees and society at large. Who do we need to engage to get started?

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Internal International Interviews Trends 69

Cision

JUNE 22, 2015

“Is there anyone out there that can challenge the leadership of MySpace?” Activate your employees. Top Brands on Instagram by Engagement Rate. Categories. Engagement Rate. Posts on Hashtag. Media Posted. Germanwings. 14.5k (1739). 20.45% (=). 65.6k (1030). 375 (1732). CMN Hospitals. 15.8k (1706). 15.90% (=). 2.1k (2020).

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Instagram Fashion Sports Pinterest 120

Stuart Bruce

OCTOBER 30, 2014

But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. The motion was “You don’t need compliance rules when your employees have social media.” Doing right by your employees. It’s about doing the right thing.

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Crisis Communications Transportation Conference Social Media 148