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Create a Content Hub that Drives PR Results

Cision

If not, complete the following exercise: Write down all of the questions you are asked in new business—aka sales—meetings. Write down all of the questions your customer service department is asked. You don’t need it for this exercise.). Step 5: Distribute Your Content with Paid Advertising.

Exercises 198
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How To Create a Simple Facebook Messenger Bot

Cision

Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature. That said, there is potential for Messenger bots to add value to your social, customer service, and sales strategies.

Facebook 120
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How to Engineer the Perfect PR Metric

Cision

It probably seems like a gross exercise in hubris (or click-bait) to say that this post will give you the “perfect” PR metric. Advertising Value Equivalency (AVE) (the measurement equivalent of the self-esteem movement), justifies what you have by what it would have cost if you’d bought it. Referral codes.

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5 PR-Friendly Brands For 2018

ImPRessions - Crenshaw Communications

A recent battle of the boxes gave Hello Fresh particular props for its ability to customize meals by dietary needs, excellent customer service with a strong focus on user feedback, ability to skip weeks and easy cancellation – areas where Blue Apron’s customer recipe just can’t compete.

Brand 136
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Behind the Headlines With Brandon Puttbrese

Cision

These insights can be used to inform messaging wherever it may live, i.e. speeches, press releases, advertisement, etc. In maintaining and building brand reputation, social media also allows public relations professionals to empower their customer advocates with shareable information. Sometimes it’s a fit; many times not.

Crisis 0
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Visibility Marketing Book Helps Fix Messaging that “Probably Sucks”

David PR Group

Says Avrin, if you continue to use tired, competency-based messages such as “we have the best customer service” or “we only use the freshest ingredients,” then you are just one of many voices in the crowd saying the same dull thing. Are your competitors providing mediocre customer service? Probably not. So what do you?

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Improved Social PR via the Employee Advocacy Route

Waxing UnLyrical

You could be connected to exactly who you are trying to reach through your employees, whether they are customers, partners or potential employees. You could connect your customer service team with customers, your sales team with prospects and bring your entire workforce closer to who they are serving via employee advocacy.