Ragan launches The Crisis Leadership Board

PR Daily

As the world is faced with a public health crisis of epic proportions, communications and human resource leaders find themselves in need of practical, real-time advice, best practices, sharing, networking and training for themselves and their teams. Ragan Communications’ new Crisis Leadership Board is designed for executives and their teams who must respond swiftly and effectively when a critical event impacts their employees, customers and brand reputation.

Leadership: Humility as Antidote to Arrogance

PR Expanded

Arrogance is a particularly toxic element of leadership. One of the common patterns of poor leadership and of mishandled crises is what crisis guru Jim Lukaszewski calls “ testosterosis ,” a condition that isn’t gender specific. This expression of humility, this acknowledgement of his initial failure, this apology and acknowledgment of the rightness of the sergeant’s admonition, is an extraordinary demonstration of leadership. Crisis Guest Post Leadership PR 2.0

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How crisis communications has changed

PR Daily

After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was? After months of a global pandemic, racial justice protests and heaps of economic uncertainty, crisis communications has taken on new meaning.

How can communicators expand diversity in their thought leadership efforts?

PR Daily

Thought leadership can be a powerful tool for PR pros to earn media coverage, strengthen their corporate reputation and establish themselves as trusted industry sources. When it comes to thought leadership in the media, what disparities are seen when it comes to race and identity.

Anatomy of a leadership video

PR Daily

There’s a lot of talk about the need for leadership right now, and not just in political circles. Video is a great medium for what our industry likes to call “thought leadership,” and potentially quite effective at a time when town halls, press conferences and other live meetings seem like quaint events from that bygone era … also known as February. We all agreed that would make the perfect backdrop for a leadership message, but it took a little doing.

Boeing: Unhealthy Leadership Leads to Crisis Mismanagement

PR News

The post Boeing: Unhealthy Leadership Leads to Crisis Mismanagement appeared first on PR News Blog. Crisis Management PR News Blogger Network[Editor’s Note: This post describes two crises, both of which resulted in fatalities. In only one case, were jobs lost as a result.] At Flowery Branch, GA, about one hour’s drive from Atlanta, DJ Durkin is watching the Atlanta Falcons football team train.

Identify crisis response roles with ‘RASCI’

PR Daily

The acronym provides a tool for identifying what roles will be filled by members of your crisis working group and clarifying essential workflows. How many people should be on your crisis response team and what roles should they have? RELATED: Showcase your crisis comms work ].

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6 ways to fortify your crisis response for 2021

PR Daily

Here’s how to ramp up crisis plans with P2P, purpose and empathy. The pandemic has broken down silos between external and internal communications—with crisis communications now part of the job no matter where you sit on the org chart. It also directly impacts crisis communications.

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Learning from Volkswagen: 4 crisis leadership lessons

PR Daily

Nearly half (44 percent) of all businesses have experienced a crisis in the past year, according to a Burson-Marsteller survey. Among the most recent is Volkswagen, still facing what its incoming chairman has called an “existence-threatening” crisis. 30 PR University webinar “ The New 10-Step PR Crisis Plan: How to Integrate Digital Thinking into Your Response ” to protect your career and company in the era of social media and cyberattacks.

Boeing: Unhealthy Leadership Leads to Crisis Mismanagement

PR News

The post Boeing: Unhealthy Leadership Leads to Crisis Mismanagement appeared first on PR News. Crisis Management PR News Blogger Network[Editor's Note: This post describes two crises, both of which resulted in fatalities. In only one case, were jobs lost as a result.] At Flowery Branch, GA, about one hour’s drive from Atlanta, DJ Durkin… Continued.

Why the old crisis comms playbook should be thrown out

PR Daily

Here’s why one crisis communications expert says there’s no going back to the old way of brand reputation management and crisis response. For crisis communications, it’s a data obsession that will deliver results in the future. Holistic crisis comms.

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3 simple steps to prepare for any crisis

PR Daily

Crisis. While some may have expected a punchline for the answer, the serious consequences of ineffective crisis preparation, plan execution and plan recovery for people and organizations has real world impact. A crisis is not always a disaster or an emergency.

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Taking the “Cry” Out of Crisis

Reputation Us

Today’s crisis ridden world has put most businesses into a tailspin on how to handle the multiple issues (e.g., Reputations are often damaged during and after a crisis hits a company. CRISIS RESPONSE TEAM.

5 ways to communicate calm in a crisis

PR Daily

A McKesson comms exec shares her crisis tips during pandemic and beyond. Thanks to COVID-19, social justice issues and even new WFH realities, communicators of all stripes are thrust into the roles of problem solver and crisis planner.

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COVID’s impact reveals global leadership crisis, as people worldwide express fears of corruption

Agility PR Solutions

It’s certainly no surprise that “access and affordability to healthcare” and “communicable/infectious disease containment and prevention” were tied as the top two priorities of people worldwide during the COVID crisis, according to a new global survey. The post COVID’s impact reveals global leadership crisis, as people worldwide express fears of corruption appeared first on Agility PR Solutions.

Why a rapid-response website is essential in a crisis

PR Daily

Why the rapid-response site is better than tab on your homepage: It draws unwanted attention away from the regular site, allowing it to continue to be a source for visitors who have no awareness or interest in the crisis.

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Amid COVID-19 pandemic, employees have low trust in leadership to navigate through crisis

Agility PR Solutions

Trust is in short supply these days, and there’s been no lack of skepticism during the COVID-19 crisis. employees say that their organization has trusted leaders and managers to navigate the crisis, while less […]. The post Amid COVID-19 pandemic, employees have low trust in leadership to navigate through crisis appeared first on Agility PR Solutions. Public Relations crisis

Leadership Communications Lessons Of COVID-19

ImPRessions - Crenshaw Communications

It’s said that a crisis brings out the best and worst in us — and in our leaders. In the three long weeks since the Coronavirus outbreak was declared a pandemic, Americans have experienced a crazy-quilt of messages from leadership at federal, state, and local governments. There are leadership communications lessons about crisis management in nearly every example. Here’s how the best communicators are navigating the crisis.

Thought Leadership Actually Requires Thought and Leadership

Sword and the Script

See these related posts: Marketing Strategy: The Looming Knowledge Crisis. It’s like asking someone to come in and write a thought-leadership piece and then have no thoughts to offer.”. This is thought leadership at its finest – opening or changing minds, defining markets, and shaping reputations. But thought leadership is not something you can just toss over the wall to PR and hope it turns into coverage.

5 ways to get purposeful communication right during the COVID crisis

PR Daily

Transparency is important, and your messages should be aligned across departments and driven from your senior leadership team. 8 for our Crisis Communications Virtual Conference ]. The post 5 ways to get purposeful communication right during the COVID crisis appeared first on PR Daily.

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How to create a crisis plan in less than 30 minutes

PR Daily

Engage the 30-minute crisis plan. We had 30 minutes to create a crisis plan. You’ll need to monitor the situation, and respond if more complaints come in, but you can be ready for a crisis in about 30 minutes. A crisis plan doesn’t have to take forever.

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From crisis to hope: Marriott’s journey through COVID-19

PR Daily

At the beginning of the pandemic, CEO Arne Sorenson shared a powerful video message with stakeholders as the company stared down the worst public health crisis in a generation—events that would lead to layoffs and massive global disruption. RELATED: Showcase your crisis comms work ].

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Crisis communication takeaways from Andrew Cuomo

PR Daily

New York’s governor has earned plaudits for his leadership amid the COVID-19 pandemic. Andrew Cuomo’s COVID-19 communications as an example of how leaders should speak to the public during a crisis. At a time of crisis, people are not looking for sugar-coated reassurances that everything is fine. In a crisis, leaders sometimes withhold information in the mistaken belief that people will react badly, even panic, if they’re given bad news, Gardner says.

The current crisis demands more external communication

PR Daily

Often it is the difficult and brave decisions which come with the biggest reward—which means that external communication is a necessity during the COVID-19 crisis. For example, you might serve one particular market segment which is booming in the wake of the coronavirus crisis. The post The current crisis demands more external communication appeared first on PR Daily. Here is why the current business environment calls for scaling, not slashing marketing and PR efforts.

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5 tips for identifying—and avoiding—cognitive bias during a crisis

PR Daily

Here are five ways to mitigate and avoid cognitive bias in times of crisis: 1. At the heart of every good communications strategy and crisis plan is a messaging platform. The post 5 tips for identifying—and avoiding—cognitive bias during a crisis appeared first on PR Daily.

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Why Public Relations Is King During A Crisis

Onclusive

That is why PR is the one function within the marketing organization that is positioned to step up, take a leadership position and have the greatest impact on company reputation during this period. There is simply no better instrument during a widespread crisis than communications. Managing your company’s reputation through a global crisis is different and harder than it was during the financial crisis of 2008.

7 timeless tactics to mitigate PR crisis damage

PR Daily

What’s the cost of a PR crisis? Unfortunately, there’s no way to truly “crisis-proof” a corporation or brand, but there are seven steps you can take to protect your reputation and mitigate fallout. Crisis-proof your business first. Those are the scenarios that should be prioritized when planning a crisis response. Many armchair crisis experts will advise companies to have a crisis plan. Appoint a crisis response leader.

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Communications During the COVID-19 Crisis | Business Wire Blog

Business Wire

The reactions of many of business leaders and heads of government have ranged from shell-shocked silence to impressive displays of leadership. The current COVID-19 pandemic is undoubtedly one of the worst in living memory for most people. The suddenness and the rapid spread of the virus across the world have caught many companies (and governments) by surprise.

Uber pledges to double Black leadership, Kroger releases COVID-19 comms ‘blueprint,’ and Trader Joe’s addresses ‘racist packaging’

PR Daily

CRISIS LEADERSHIP BOARD. Looking for more insight on how to address the current global crisis and lead your organization into a strong recovery? Kroger provides COVID-19 ‘blueprint’ for crisis response .

Make sure your crisis response is a team effort

PR Daily

Nebraska Medicine’s communications director shares why effective crisis messaging involves employees across your organization—and how you can prepare for action. Nebraska Medicine’s Biocontainment Unit is one of three facilities in the United States equipped to handle a crisis involving highly contagious and deadly outbreaks, so when chosen to care for U.S. citizens evacuated from Africa and carrying the Ebola virus, the team put their plans and crisis drills into action.

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Report: 72% of communicators had a crisis plan before COVID—but was it enough?

PR Daily

Respondents to a recent Ragan survey shared their evaluation of their crisis response, how they’re preparing for 2021 and what has employees worried. Most organizations had some form of a crisis communications plan in place before the COVID-19 crisis upended the world economy.

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Corp Comm Frets Leadership in Crisis Comms, says Study

Sword and the Script

What potential crisis could have a substantial impact on your business? That’s the essence of crisis communications planning – preparing for the worst before it happens. Igniyte , a UK-based PR firm, commissioned a study of 508 managers finding, “40% of UK managers surveyed cite their higher management team as the biggest risk to a PR crisis.”. As if convincing management of the need for, and value of, crisis planning wasn’t already a challenge!

For better crisis responses, follow the 3 C’s

PR Daily

How do you manage a communication plan for a crisis with no end in sight? Ragan Consulting Group has a new video featuring guidance from crisis communication expert Nick Lanyi, which touches on questions every communicator should be considering right now. The price of misinformation or confusion could be devastating for morale and engagement, so Lanyi advises a quick daily meeting for crisis teams to ensure messaging is crystal-clear.

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Amid multiple crises, a California utility overhauls its leadership team

PR Daily

That strategy is hardly novel: When a company hits rock bottom, a leadership change can demonstrate new practices and priorities. RELATED: Join us May 9–10 for our Crisis Communications Conference. ]. We have heard the calls for change and have taken action today to ensure that PG&E has the right leadership to bring about real and dynamic change that reinforces our commitment to safety, continuous improvement and operational excellence,” the board said in a news release. “We

Report: How the COVID-19 crisis shines a spotlight on communications

PR Daily

Many communicators say they are getting newfound respect in their organizations, but the crisis is also adding to heavy workloads and complicating workflows with remote collaboration. We asked more than 400 communicators how they have been affected by the COVID-19 crisis. How crisis plans are being adapted and revisited. The post Report: How the COVID-19 crisis shines a spotlight on communications appeared first on PR Daily.

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How offering historical context helps in a crisis

PR Daily

Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. In short, there was a crisis of faith. In the midst of today’s COVID-19 crisis, British automaker Bentley has closed its production lines to protect its workers. How you engage your internal stakeholders could be the difference in your recovery from the COVID-19 crisis.

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10 crisis communications steps when you don’t have a plan

PR Daily

In the midst of COVID-19, every organization has become a crisis communicator. Sure, some organizations have crisis communication plans or PR agencies they can turn to when the unexpected happens. Follow this 10-step process below to meet any crisis head on, and, when the crisis is over, take the knowledge you gained and create your own fool-proof plan. What impact could the crisis have on your organization’s operations, brand and reputation?

3 crisis lessons from USA Gymnastics’ leadership struggle

PR Daily

FREE GUIDE: 3 things you (probably) didn't know about crisis communications ]. Here are three crisis lessons to take from the organization’s continued leadership struggles: 1. Without a clear path forward, USA Gymnastics is not telling people how it will overcome its crisis. You need a crisis mgt team, a turnaround expert, and, oh I dont know, child advocacy and safety experts. Be transparent and honest in your plans to fix a crisis.

If you create a crisis plan after a crisis hits, it’s going to suck

PR Daily

But just because their team’s content didn’t need to make a drastic turn for this crisis doesn’t mean they don’t have a social media crisis plan in place. You can’t wait for the crisis to develop a plan. Speaking from her home in Sarasota, Florida, Collins is cautiously optimistic that the crisis will present new channels for hiring and retaining talent. The responsibilities of leaders during crisis: “Good leaders are focusing first on the team and second on the work.

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Why you should lead with values in COVID-19 crisis

PR Daily

How can communicators protect reputations and preserve their stature amid the current health and economic crisis? RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ]. In the rush to reach customers or to stem the tide of lost sales and revenue, companies in crisis often forget about internal stakeholders. The post Why you should lead with values in COVID-19 crisis appeared first on PR Daily.

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