Katie Paine's Measurement Blog

MARCH 29, 2023

And, conversely, if you are open and honest, then you can survive a crisis more easily. In one of my earliest columns, I applauded Nabisco for getting in front of a budding crisis by sending a “Cookie Inspector” into a classroom to publicly count chips. Remember Under Armour’s crisis at the Sochi 2014 Winter Olympics?

Crisis 52

Crisis Pharmaceuticals Social Media Comparison 52

Prohibition

APRIL 23, 2020

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. The fast paced digital world we live in means it is essential that you are prepared for a PR crisis.

Crisis 62

Crisis Telecommunications Reputation Crisis Communications 62

Melissa Agnes

MARCH 12, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. Any organization with public-facing staff, field workers – any enterprise really – must now have a very basic media relations/crisis communications program for all of its personnel.

Report 243

Report Crisis Communications Crisis Management Crisis 243

Stern + Associates

SEPTEMBER 20, 2022

How to Emerge from Crisis a Better Organization. An accountant by training, Wooten brings decades of research on crisis leadership, diversity and inclusion, management strategy, and positive leadership to the table to help leaders better prepare to lead through crises ? The time to prepare is always.”.

Leadership 62

Leadership Crisis Management Crisis Financial 62

PRSay

JULY 26, 2022

Deeptie Sethi is a global brand and communications specialist helping businesses leverage the power of public relations and communications-leading strategic planning, media relations, brand and reputation management, crisis management and effective advocacy programs.

Local 109

Local Crisis Management Internal International 109

PRSay

OCTOBER 5, 2021

In his nearly 19 years at Amazon, Herdener has seen Amazon’s PR function move from a retail-consumer focus to a multifaceted approach that includes employee communications, social media, executive communications and reputational marketing. A facts-first approach to crisis management. It has been empowering for the teams.”.

Employee 214

Employee Leadership Crisis Management Viral 214

Bianchi Biz Blog

FEBRUARY 1, 2024

The tourism sector significantly boosts the economy, with millions of international visitors supporting hospitality, retail, and entertainment sectors. Adherence to social norms and etiquette is paramount, especially in a crisis. Swift and culturally attuned responses are crucial for effective crisis management.

Marketing 106

Marketing Newspapers Print Local 106

The Stalwart Blog

APRIL 26, 2020

What do you do when you’re embroiled in a crisis that maybe wasn’t of your making? He is a crisis PR expert, a friend of mine for many years. When you get involved in these things, how far are people into the crisis by the time you show up? The two cardinal rules in any crisis PR position. Dave Oates: Sure.

Crisis 78

Crisis Local Facebook Social Media 78

ImPRessions - Crenshaw Communications

DECEMBER 27, 2016

The communications lessons, on the other hand, will be covered in crisis management classes for many years. Mylan swiftly responded to the crisis with favorable pricing for those without adequate health insurance, and a plan to launch a generic version of EpiPen, but the backlash continues. Lochte loses luster.

Banking 202

Banking Pharmaceuticals Crisis Management Journalism 202

Reputation Us

AUGUST 1, 2016

Capistrano comes to LT Public Relations from MIA BELL, a full service retail strategy firm that specializes in national business development for brilliant natural, organic beauty and personal care brands. LT Public Relations is a communications firm specializing in financial, health care, legal and crisis management.

Internal 60

Internal International Crisis Management Retail 60

Reputation Us

DECEMBER 19, 2022

It is allegedly the most wonderful time of the year, and retail workers are trapped in stores, restaurants and bars with yuletide anthems blaring on a loop. A Reddit thread calls for “a moment of silence” for all ye faithful retail workers who have had it with merry gentlemen and turtle doves. How about a silent night? Carey’s song.

Retail 88

Retail Reddit Journalism Radio 88

Mark My Words

AUGUST 1, 2022

Reality TV shows will be knocking at her door, said Jonathan Hartley, a media consultant specialising in crisis management. The type of deals with the type of retailers that might go to a Wag are going to evaporate,” said Borkowski. I’m a Celebrity … Get me out of here! She remains the vilified girl next door.

Reputation 60

Reputation Crisis Management Retail Interviews 60

Prohibition

AUGUST 1, 2023

FMCG PR professionals work closely with retailers, distributors, and wholesalers to ensure that these products are prominently displayed and promoted in stores. Exploring the Role of FMCG PR in Promoting Vegan and Vegetarian Products Fast-Moving Consumer Goods (FMCG) PR plays a significant role in promoting vegan and vegetarian products.

Brand 62

Brand Branding Ethics Storytelling 62

Reputation Us

OCTOBER 27, 2021

A 2018 global study by London-based Pentland Analytics, Reputation Risk in the Cyber Age , study compared UK telecommunications firm TalkTalk with US home-improvement retailer Home Depot after they were hacked. News reports indicate Boeing’s plane orders in 2020 hit a 30-year low—even as jet orders at rival Airbus reached record highs.

Reputation 88

Reputation Financial Telecommunications Employee 88

Prohibition

JULY 10, 2019

The clothing-retail company featured a young black boy wearing a hoodie which read “Coolest monkey in the jungle”. Neither the CEO nor the chairman’s names were associated with this crisis and no names of any higher-ups in the company were found in the apology post. 8) A high-flying crisis: Boeing 737 Max aircraft crash.

Fashion 75

Fashion Telecommunications Crisis Training 75

Reputation Us

OCTOBER 27, 2021

A 2018 global study by London-based Pentland Analytics, Reputation Risk in the Cyber Age , study compared UK telecommunications firm TalkTalk with US home-improvement retailer Home Depot after they were hacked. News reports indicate Boeing’s plane orders in 2020 hit a 30-year low—even as jet orders at rival Airbus reached record highs.

Reputation 78

Reputation Financial Telecommunications Employee 78

Rock the Status Quo

OCTOBER 19, 2015

As PR pros, we are responsible for awareness and reputation, and it’s a logical leap to monitoring mentions and crisis control. Even if we don’t handle social media for a client, it’s definitely our role to advise them on social listening and its kissing cousin, crisis management. Ask questions.

Software 100

Software Google Reputation Social Media 100

David PR Group

MAY 15, 2014

In a crisis, it is important for your customers and the public to be able to hear your news directly (or as directly as possible) from the source. While some businesses (retail, restaurants, hotels) feel the most impact from reviews, Google offers the ability to review any business which has a Google Places listing. Cohen yelp'

Reputation 40

Reputation Hotels Crisis Management Google 40

PR News

MARCH 13, 2017

But an experience over the last two weeks with a furniture retailer had me clearing the cookies from my computer. Rarely do I mess with cookies, except to eat them. So annoyed was I by the poor customer service and the constant retargeting of ads from this particular furniture store that I resorted to cleaning… Continued.

Customer Service 84

Customer Service Brand Branding Retail 84

Communications Conversations

MARCH 6, 2018

That includes our global corporate-level strategy, channel management and oversight of our enterprise social media tools as well as company-wide standards, protocols and procedures for both organic and paid on all channels and all platforms globally. I’m on the front lines helping drive messaging, strategy and crisis management.

Social Media 102

Social Media Media Corporate Resources 102

ImPRessions - Crenshaw Communications

APRIL 6, 2017

Because the “protest” featured was so bland (the signs read, “Join the Conversation”) and the impeccably styled crowd looked fresh from a fashion retail casting call, it lacked the true edginess that might have made it controversial, but still valuable.

Comparison 149

Comparison Fashion Retail Reputation 149

Flatiron Communications

MAY 29, 2015

It wasn’t too long ago that Target’s customer database was massively breached from what soon was revealed as a significant failure on the mass retailer’s part. But it actually contains the keys to successful expansion for other high-end brands and designer labels and to improved brand perceptions for other mass retailers.”

Retail 28

Retail Fashion Policies Employee 28