Melissa Agnes

APRIL 11, 2018

Not only is this presenting the organization with severely impactful consequences and challenges that they now have to successfully navigate, but this whole situation is a giant missed opportunity for the social media leader. Had Facebook been crisis ready on this high-risk scenario, they would not be in crisis management mode today.

Crisis 160

Crisis Crisis Management Policies Privacy 160

Onclusive

JANUARY 7, 2021

Your communications team owns your company’s earned media, which is key to building the trust amongst all of your stakeholders, be it customers, employees or investors. Other stakeholder relations (investors, analysts, policy makers, society, etc.) What is the value of communications in an organization?

Communications 248

Communications Corporate Reputation Employee 248

ImPRessions - Crenshaw Communications

JANUARY 24, 2022

firm, in particular is under fire for its work shaping perception and policy around climate change. The tempest around climate science and PR blew up recently after publication of a peer-reviewed paper on the role of public relations in the climate policy debate. Edelman, the largest U.S.

Policies 309

Policies Creativity Reputation Groups 309

David PR Group

MAY 7, 2015

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. Should they reach out to the media or not? How might their kids be perceived? They had many questions. –John.

Crisis Management 40

Crisis Management Crisis Reputation Case Study 40

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. How to create a CASL compliance policy, no matter what side of the border you’re on. CASL’s exemptions.

Policies 263

Policies Crisis Crisis Management LinkedIn 263

ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

There’s not a major corporation today that doesn’t have a small army of PR and reputation experts helping it navigate a tricky media and government relations landscape. In response to media inquiries, the retirement was positioned as something that had been planned all along, although that seems unlikely.

Crisis 213

Crisis Government Crisis Management Public Affairs 213

The Hoyt Organization

FEBRUARY 19, 2024

Create Policy and Procedure Clear and consistent policies and procedures are the backbone of effective communication, especially when it comes to handling negative comments. Policy and procedure also help your team identify which negative reviews need a full-scale response and which can be resolved with a simple apology or assistance.

Policies 98

Policies Construction Reputation Privacy 98

Flatiron Communications

FEBRUARY 16, 2015

.” Sadly, for every media outlet that reports on corporate mistreatment of low wage workers, there are countless others who trumpet a fine-tuned mantra of employers’ rights and government overreach. There are simply too many other “media” to neutralize even the most shocking, well-documented news report.

Crisis Management 28

Crisis Management Crisis Insurance Insurance 28

Bianchi Biz Blog

FEBRUARY 1, 2024

Tokyo’s government actively fosters a business-friendly environment through supportive policies, promoting entrepreneurship, innovation, and foreign investment. Despite a tech-savvy environment, traditional media remains highly influential, underscoring the need for integrated strategies.

Marketing 107

Marketing Newspapers Print Local 107

Prohibition

DECEMBER 22, 2021

It certainly wasn’t a good move and after an influx of social media comments and press articles, it of course resulted in him resigning. Hats off to Aldi’s social media team! They are always on it when it comes to social media content and really has crafted a fantastic social media presence. pic.twitter.com/p31jK5wIYK.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Onclusive

FEBRUARY 9, 2021

To achieve this goal, a strong PR agency partner will use a mix of communications strategies and tactics to help you better understand your audiences, contribute to and execute your strategic communications plan, and provide counsel around policy decisions, courses of action and messaging. technology, CPG, financial services, etc.)—make

Agency 195

Agency Strategy Communications How To 195

PRSay

NOVEMBER 23, 2022

When Elon Musk bought Twitter in late October, he said the social media platform’s blue check marks that verified high-profile accounts had created a caste system of “lords and peasants.” But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies.

Crisis Communications 144

Crisis Communications Crisis Communications Government 144

Melissa Agnes

MARCH 6, 2018

For example, if you have a crisis management plan in place, where does that plan sit on the crisis ready spectrum? Has your organization identified its most likely high-risk, high-impact issue and crisis scenarios? Do you conduct regular crisis management exercises? Your communication with stakeholders.

Crisis 172

Crisis Crisis Management Handbook Viral 172

PRSay

OCTOBER 14, 2019

Your chances of facing a crisis are greater than you think. Deloitte reports 80 percent of organizations worldwide have had to mobilize their crisis management teams at least once in the past two years. Your crisis plan may be too long, complex and inaccessible. Your crisis plan may be too long, complex and inaccessible.

Crisis 85

Crisis Crisis Management Training Mobile 85

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy. Make sure the policy is a living document that covers email and other digital content and digital archiving. Make sure clients and partners know your digital media policy.

Privacy 120

Privacy Crisis Policies How To 120

Prohibition

JANUARY 14, 2022

Regardless of the size of your business, creating a PR crisis plan will help you stay on message and control the response to any situation that puts your business at risk. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team. How will they deal with the media?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Critical Mention

NOVEMBER 7, 2019

Englander Knabe & Allen (EKA) is a strategic communications firm in Southern California that specializes in assisting organizations with reputation issues, media strategy and implementation. Having access to real-time media monitoring allows EKA to provide clients with instant news. ” How Effective is Earned Media in PR?

Communications 81

Communications Crisis Communications Media Crisis 81

Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. And not every company has an appropriate response to that specific crisis.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. How to create a CASL compliance policy, no matter what side of the border you’re on. CASL’s exemptions.

Policies 100

Policies Crisis Management Crisis LinkedIn 100

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

JANUARY 11, 2015

Their collaborative and explorative mindset, their use of social media and mobile technology – they’re an interesting case study and a great example for others to be inspired by and learn from. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

ImPRessions - Crenshaw Communications

JUNE 12, 2018

” He used a blend of psychology and media savvy to influence public opinion. Lee was a leader in media relations. Ivy Ledbetter Lee (1877-1934) is credited with refining the art of media relations, but his most celebrated engagement was a train wreck – literally. government, but Bernays’ era was World War I.

Corporate 178

Corporate Mobile Energy Public Affairs 178

Melissa Agnes

NOVEMBER 26, 2014

Note: For more information on CASL and creating a CASL compliance policy, listen to episode #025 of The Crisis Intelligence Podcast. emails, texts, IMs, social media in-messages) that, directly or indirectly, encourage participation in “commercial activity”. Why should these businesses care about CASL? There are several reasons.

Policies 100

Policies Crisis Management Crisis Software 100

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 100

Crisis Exercises Customer Service Training 100

PRSay

APRIL 5, 2021

While companies have long engaged in politics, a new era of stakeholder scrutiny, social media and political polarization has propelled corporate political activity — and the risks that come with it — into the spotlight. Thoroughly vet third-party organizations to which you donate money. Engage and educate stakeholders.

Report 173

Report Company Government Conference 173

PRSay

MARCH 6, 2020

Keeping your employees, clients and customers informed will help keep the focus on what’s currently happening and allow you to tailor your strategy as new developments occur, such as changing work-from-home policies or curtailing nonessential business travel — steps that corporations from Facebook to Microsoft have already taken.

Communications 212

Communications Employee Crisis Policies 212

Reputation Us

NOVEMBER 7, 2023

Intralinks reports the industries that are the “leakiest” include real estate; consumer products; and technology media and telecom (TMT). Whether it’s a merger, a change in leadership, or announcing a new product or service, managing the timing of sensitive information is crucial to protecting your company’s good reputation.

Reputation 78

Reputation Real Estate Internal International 78

NewsWhip

NOVEMBER 2, 2021

We discussed our latest brand crisis research around misinformation, worker strikes, and vaccine mandates and the key features of public and media interest during the October episode of the NewsWhip Pulse.

Crisis 78

Crisis Brand Branding Airlines 78

Melissa Agnes

AUGUST 12, 2014

(Note: This will probably correlate with your pre-determined crisis communications platforms.). Identify the risks and develop policies for preventing and managing these risks. More than a crisis preparedness strategy. The post The Role of The Social CEO in Your Crisis Communications appeared first on Agnes + Day.

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Doctor Spin

FEBRUARY 22, 2024

PR professionals craft compelling narratives and critical messages that resonate with stakeholders , influencers , and publics , and they disseminate these through various channels, including traditional media, social media , and direct communications. Because in a democracy, public opinion will ultimately shape public policy.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

Beyond PR

JULY 20, 2016

From mainstream media with newsrooms spread around the globe to niche publications with smaller but equally passionate staffs, today’s news outlets provide decision-driving information that reaches a diverse audience. Familiarizing yourself with the needs of the media will make your news stand out in the crowd for the right reasons.

Media Relations 40

Media Relations Media Local Healthcare 40

PRSay

JUNE 23, 2021

For example, a preapproved media statement that refers to an attack as “cyberterrorism” could inadvertently lead to the denial of insurance claims if the company’s policies exclude coverage for terrorism. Everything that a company says and does in the course of responding to an attack requires extra scrutiny for potential landmines.

Crisis 146

Crisis Insurance Insurance Exercises 146

5W PR

DECEMBER 18, 2018

There are a handful of reasons companies struggle with crisis communications. One reason is that the ground continues to shift beneath them – social media pile on, while not a new phenomenon, is a path laden with pitfalls. There’s still no exact science as to how and when a company should use social media for communicating in a crisis.

Crisis 68

Crisis Company Crisis Communications Crisis Management 68

Reputation Us

APRIL 25, 2019

Attendees learned how to: Prepare for a crisis. Develop a crisis communication task force. Create clear policies and procedures. Handle media and social media inquiries. The post Commercial Real Estate (BOMA): Reputation Management and Crisis Preparation appeared first on ReputationUs.

Real Estate 60

Real Estate Reputation Crisis Policies 60

Presspage

MAY 29, 2017

The violent removal of a passenger from an overbooked United Airlines flight triggered an outraged public to post heated comments all over the media. This crisis could have been avoided if the PR department had been sufficiently embedded in the organization. The PR team is only called in to fix things when a crisis has already started.

Journalism 79

Journalism Airlines Brand Branding 79

Critical Mention

SEPTEMBER 9, 2018

He currently serves as the Chancellors Professor of Public Policy at UC Berkeley and Senior Fellow at Blum Center for Developing Economies. Consistently named one of the most influential marketers in social media, Ann Handley is a prominent influencer on LinkedIn and has more than 420K followers on Twitter. Digital Marketing Pioneer.

Conference 66

Conference Crisis Management Survey Big Data 66

Norton's Notes

DECEMBER 10, 2014

The charge was incurred as it was in the hotel’s policy to charge customers up to £100 for any negative reviews. Mrs Jenkinson signed the policy agreement but apparently didn’t read the small print (who does?) John Greenbank, north trading standards area manager, said it was a “novel” way to prevent bad reviews.

Hotels 37

Hotels Crisis Management How To Policies 37