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How Storytelling Connects Paid, Earned, and Owned Media

Onclusive

In 2012, in response to the Altimeter group’s white paper on “converged media” last summer, Jeremiah Owyang took a stab on his blog at defining the new workflow for paid, earned, owned and shared media. Was it a function of PR? Its own function?

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How Speaking Opportunities Support B2B Companies

ImPRessions - Crenshaw Communications

A fundamental impacts of well-conceived PR program is differentiating from the competition; impact that advertising and marketing cannot do with the same potency. Product awards are excellent ways to build credibility, but there are worthwhile awards that focus on a company’s customer service, workplace culture, or individual accomplishments.

B2B 334
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Your 5-Step Plan to Modern PR Measurement

Cision

For a while, advertising value equivalency (AVE) was a must-have PR metric. Share relevant results with other departments like customer service and marketing where you can. Click here for a free white paper that shows you how! Modern PR practices evolve to adapt to changes happening in the digital world.

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PR Tips For Stellar B2B Bylines

ImPRessions - Crenshaw Communications

If everyone’s already talking about artificial intelligence and customer service, for example, a good byline will address a newer industry frontier, or weigh in on the impact of customer service bots on the consumer relationship. In general, a thought leadership piece is not an advertisement.

B2B 147
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Twitter’s Facebook-like Algorithm: What It Means for PR

Cision

After all, social advertising and promotion are really about amplification of a message on these platforms. Recent reports that advertisers aren’t enamored with Twitter ad spends haven’t helped the situation. Revamp your social strategy with our free white paper! Are you using Twitter to its full potential?

Facebook 120
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5 Common Misperceptions of Social Customers

Cision

It also presents businesses a conundrum: the need to reach and convert online consumers has accelerated, yet much belief about digital and social customers is counter-intuitive. Social care (customer service) continues to be one of the top reasons that people initiate social media interactions with brands.

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The Extra Mile PR Strategy: Wow Your Customers

Doctor Spin

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. To comfort the child, the father told a white lie, saying Joshie was taking an extended vacation at the resort. Ritz-Carlton.