Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. Follow Melissa on Twitter: @melissa_agnes.

Crisis Management 224

Crisis Management Crisis Corporate Internal 224

PRSay

SEPTEMBER 16, 2020

Please join the discussion via #PRSAChat and #EthicsMonth, and follow along with our ethics-related blog posts, webinars and Twitter Chats throughout the month. Our internal communications team provided communications support for our facilities across the country. This year’s theme is “Doing the Right Thing.”

Ethics 203

Ethics Public Affairs Crisis Management Training 203

Prohibition

DECEMBER 22, 2021

Burger King sent out a tweet, on International Women’s Day 2021, that read: “Women belong in the kitchen.” But, we imagine they truly rubbed their hands with glee as they absolutely dominated Twitter in April during the ever so famous, Colin Vs Cuthbert trial. Twitter Made Us All Facepalm. 11 Steps For Crisis Management.

Crisis 146

Crisis Crisis Management Instagram Social Media 146

Melissa Agnes

DECEMBER 14, 2014

Within this episode, Brigitte reveals some key strategies that need to be incorporated into your crisis management plan when dealing with different cultures, different trends, different languages and more. How social media impacts the need for cross-cultural communications in managing crises today.

Crisis 210

Crisis Communications Crisis Management Crisis Communications 210

Melissa Agnes

AUGUST 10, 2014

This week, join me as I speak with Tegan Ford, a recent graduate who now has to apply the crisis communications strategies and learnings she was taught while studying towards her masters, in the field. What internal obstacles has she faced and how can she overcome them to better the organization for which she works? Or via email.

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Crisis Communications Crisis Crisis Management Internal 222

Melissa Agnes

OCTOBER 10, 2014

Don’t forget to share your favorite reads from the week with me, by using the hashtag #CrisisRoundup on Twitter! From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast.

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Crisis Management Crisis Exercises Resources 191

Melissa Agnes

SEPTEMBER 5, 2014

Enjoy – and be sure to share your #CrisisRoundup with us over on Twitter or in the comments section below. From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional. How To Convince Management To Invest In A Crisis Plan. Crisis Management Resources'

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Crisis Management Crisis Resources Reputation 197

Melissa Agnes

APRIL 11, 2018

It’s also easy to go about your Facebook, Twitter, Gmail, Instagram, Snapchat—you get the idea—business without ever really questioning what is happening on the backend of things. Facebook was well aware of this reality—as is Google, and Twitter, and all the other social media networks and apps that are leading the way.

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Crisis Crisis Management Policies Privacy 160

Melissa Agnes

NOVEMBER 13, 2018

Drew’s outlook on life and the way he helps organizations use humor to solve internal issues, build a stronger culture, and increase productivity is unique and effective. It also aligns with the crisis ready philosophy and mindset, providing another piece to building brand invincibility. Follow Drew on Twitter: @drewtarvin.

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How To YouTube Crisis Management Crisis 144

Stephen Waddington

JUNE 23, 2020

In any normal year, this week would see the start of the Cannes Lions International Festival of Creativity. There's no need for industry awards for at least 12 months. I've written up the winners across all categories. Creative, marketing and PR industry events have either been postponed or moved online for at least 12 months.

Creativity 78

Creativity Industry Crisis Management Sports 78

Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. Follow Melissa on Twitter: @melissa_agnes.

Crisis Management 100

Crisis Management Crisis LinkedIn Corporate 100

Sword and the Script

SEPTEMBER 19, 2022

Most respondents say Twitter (64%) and LinkedIn (59%) are effective channels in the world of investor and financial communications; many are on the fence about Reddit 42% say it’s effective and 37% say it’s ineffective. Twitter and LinkedIn will come up again later in this post. Goals, channels and metrics for internal comms.

Survey 81

Survey Corporate Communications Financial 81

Melissa Agnes

DECEMBER 14, 2014

Within this episode, Brigitte reveals some key strategies that need to be incorporated into your crisis management plan when dealing with different cultures, different trends, different languages and more. How social media impacts the need for cross-cultural communications in managing crises today. Subscribe via email.

Crisis 100

Crisis Crisis Management Communications Crisis Communications 100

Melissa Agnes

OCTOBER 19, 2014

Bill and I go into detail of what should be happening internally in every hospital across the country – and the world – including what their responsibility is versus what the CDC’s responsibility is in addressing, preparing for and actively managing this crisis. Follow Melissa on Twitter: @melissa_agnes.

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Crisis Government Crisis Communications Crisis Management 248

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Is there a materials shortage in your supply chain?

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Crisis Crisis Communications Crisis Management Exercises 220

PRSay

SEPTEMBER 14, 2023

As the anniversary approached, I’ve thought a lot about my experience as a deployed delegate for the International Federation of Red Cross and Red Crescent Societies. Susan Malandrino is the communications manager for International and Service to the Armed Forces at the American Red Cross. X/Twitter: @semalandrino.

Communications 156

Communications Internal International Local 156

Cision

AUGUST 28, 2015

But that doesn’t mean you shouldn’t make them, particularly when it comes to crisis management. It keeps things running smoothly even when Twitter or the media goes into a feeding frenzy. Crisis communication pros use the term “vulnerability audit.” Internal factors are organizational. Here are six ideas: 1.

Crisis Communications 120

Crisis Communications Crisis Communications How To 120

Critical Mention

JULY 13, 2021

The new release adds to the platform’s already robust Social Media Monitoring offering, which also includes Facebook, Twitter and YouTube. Making the decision to build our features internally meant that our entire organization had to make a commitment to a lot of hard work and creative solutions.

Instagram 156

Instagram Industry Media Analytics 156

Melissa Agnes

MARCH 21, 2015

An organization that focuses on building a corporate culture of trust with both their internal and external stakeholders will find that a) they minimize risk on a regular basis, in everything they do; and b) they have a powerful advantage in a crisis – the trust of their stakeholders, the benefit of the doubt.

Crisis Management 113

Crisis Management Crisis Corporate LinkedIn 113

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Crisis Communications Crisis Communications Crisis Management 193

PRSay

DECEMBER 18, 2019

Within hours of sending the message, Morey found himself the subject of a Twitter uproar. More than 170,000 Twitter responses appeared to come from basketball fans who were offended by his position. ( For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips.

Corporate 100

Corporate Crisis Management Crisis Government 100

Melissa Agnes

OCTOBER 10, 2014

Don’t forget to share your favorite reads from the week with me, by using the hashtag #CrisisRoundup on Twitter! From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast.

Crisis Management 100

Crisis Management Crisis Exercises Corporate 100

Burrelles Fresh Ideas

JANUARY 16, 2024

Honest communication builds credibility and trust , which goes a long way with everyone involved with your organization (both internally and externally). The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement. Inauthenticity can be quickly exposed and can lead to reputational damage.

Crisis 84

Crisis Airlines Crisis Communications Social Media 84

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team.

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Crisis How To Crisis Management Crisis Communications 62

Prohibition

JANUARY 24, 2022

During a crisis, leadership, internal communications, and public relations teams may use employee communication platforms to disseminate updates and critical company information. Secondly, you can outsource the crisis management to a trusted agency like Prohibition PR. Reputation management.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Melissa Agnes

OCTOBER 19, 2014

Bill and I go into detail of what should be happening internally in every hospital across the country – and the world – including what their responsibility is versus what the CDC’s responsibility is in addressing, preparing for and actively managing this crisis. Follow Melissa on Twitter: @melissa_agnes.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Presspage

MAY 6, 2017

Crisis preparations following the Wildfire Prior to the wildfire, only one member of the CSUSM staff, the Public Information Officer, had undergone crisis training. Following the crisis, CSUSM put every member of the crisis team, including the four key members of the PR department through crisis management training workshops.

Crisis 92

Crisis Crisis Management Crisis Communications Training 92

Solo PR Pro

JULY 10, 2018

This month #solopr is joining forces with #SMChat for a combo beach-themed Twitter chat on July 11 at 1 pm ET. Swimming With Sharks: Is there a good way to deal with sticky situations and toxic people both internal and external? If/When It Rains: How are you preparing for crisis management? Here’s how. Here’s how.

Crisis Management 40

Crisis Management Twitter Crisis Internal 40

Melissa Agnes

JANUARY 11, 2015

The types of policies and procedures the NWS has in place to help them with their crisis communications and social media initiatives – and the internal obstacles they had to overcome to get where they are today. Follow Melissa on Twitter: @melissa_agnes. Learn more about Agnes + Day, The Crisis Intelligence Firm.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Maxim Behar

SEPTEMBER 5, 2021

Well, I usually respond that in such case we couldn’t cooperate, because these days the communication between the brand and the audience happens exactly through Facebook, Instagram, LinkedIn, Twitter, TikTok, etc. Managing our clients' social media channels means that we are at the forefront and our reactions must be immediate.

Meeting 98

Meeting Advertising Advertising Agency 98

Stuart Bruce

OCTOBER 6, 2016

In-house PR and communications people say they need more education and insight around social influencer outreach/engagement (31%); social network strategy (27%); and digital crisis management (27%). Unsurprisingly, Twitter and Facebook remain on top, with 96% and 92% of in-house teams having used those platforms over the past year.

Training 119

Training Digital PR Media Training Education 119

Melissa Agnes

OCTOBER 13, 2014

The first was the use of hashtags in crisis and emergency management, and the second was whether or not the use of dark websites should be considered a crisis communication best practice. Information and best practices when it comes to hashtags and dark websites in crisis management. in real-time, become an issue?

Crisis Management 228

Crisis Management Crisis Exercises Crisis Communications 228

Critical Mention

SEPTEMBER 9, 2018

PRSA’s 2018 International Conference, taking place next month in Austin, TX is an event PR pros look forward to every year. Consistently named one of the most influential marketers in social media, Ann Handley is a prominent influencer on LinkedIn and has more than 420K followers on Twitter. We are excited about attending ourselves!

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Conference Crisis Management Survey Big Data 66

NewsWhip

JUNE 10, 2021

Deploying crisis management teams | Jump to text. And the reality and what we always train our internal teams on is to understand, and I’m sure this resonates for a lot of your audience, there’s no action we can take these days as companies that can go unnoticed by the media. That is a risk. Chris: Yeah. Chris: Yeah.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Sword and the Script

JANUARY 3, 2023

Crisis management: When an organization faces a crisis, PR practitioners may work to minimize the damage to the organization’s reputation by managing the flow of information and communicating with the public. Should companies hire public relations people internally? Not a bad breakdown.

Interviews 99

Interviews Publicity Technology Social Media 99

PRSay

OCTOBER 8, 2019

Signal AI is a proud sponsor of the PRSA 2019 International Conference in San Diego on Oct. But how do you help manage when everyone from the CEO to your newest customer are in panic mode? You manage the crisis and you manage it well. You manage the crisis and you manage it well.

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Crisis Internal International Conference 89

Reputation Us

APRIL 12, 2017

Regardless, this unique controversy has made me hit the pause button to remind businesses of all sizes of how to prepare and respond to a crisis in today’s viral media world. Videos posted on Twitter and Facebook quickly showed “a man being dragged out of his seat and down the aisle of the plane by security officers.”

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Crisis Airlines Viral Corporate 74