Melissa Agnes

AUGUST 10, 2014

We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. What internal obstacles has she faced and how can she overcome them to better the organization for which she works? Follow Melissa Agnes on Twitter: @melissa_agnes.

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Crisis Communications Crisis Crisis Management Internal 222

Melissa Agnes

DECEMBER 14, 2014

When this happens, the task of successfully managing the crisis becomes even more of a challenge. In this episode of The Crisis Intelligence Podcast, Brigitte Stock and I discuss the role of cross-cultural communication in crisis and emergency management. The role of etiquette in your crisis communication.

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Crisis Communications Crisis Management Crisis Communications 210

5W PR

OCTOBER 31, 2023

Crisis Comms Conference Launched in 2023, this PRWeek conference hones in on crisis communications, equipping attendees with the skills needed for effective crisis management. International Journalism Festival The International Journalism Festival in Perugia, Italy, is Europe’s largest annual media event.

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Conference Nonprofit Education Healthcare 78

Prohibition

DECEMBER 22, 2021

Burger King sent out a tweet, on International Women’s Day 2021, that read: “Women belong in the kitchen.” But, we imagine they truly rubbed their hands with glee as they absolutely dominated Twitter in April during the ever so famous, Colin Vs Cuthbert trial. Twitter Made Us All Facepalm. 11 Steps For Crisis Management.

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Crisis Crisis Management Instagram Social Media 146

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Follow Melissa on Twitter: @melissa_agnes.

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Crisis Government Crisis Communications Crisis Management 248

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Perhaps a major cross-border shakeup?

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Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

DECEMBER 14, 2014

When this happens, the task of successfully managing the crisis becomes even more of a challenge. In this episode of The Crisis Intelligence Podcast, Brigitte Stock and I discuss the role of cross-cultural communication in crisis and emergency management. The role of etiquette in your crisis communication.

Crisis 100

Crisis Crisis Management Communications Crisis Communications 100

PR Conversations

OCTOBER 9, 2015

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry. This included ensuring internal communications were not neglected.

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Crisis Management Crisis Industry Automotive 40

Burrelles Fresh Ideas

JANUARY 16, 2024

Honest communication builds credibility and trust , which goes a long way with everyone involved with your organization (both internally and externally). The immediacy of platforms like Twitter, Instagram, and Facebook demands genuine, real-time engagement.

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Crisis Airlines Crisis Communications Social Media 85

Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. Communicate With Internal Stakeholders. You can find him on Twitter: @AviNair52. Conclusion.

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Crisis Brand Branding How To 271

Presspage

MAY 6, 2017

Crisis preparations following the Wildfire Prior to the wildfire, only one member of the CSUSM staff, the Public Information Officer, had undergone crisis training. Following the crisis, CSUSM put every member of the crisis team, including the four key members of the PR department through crisis management training workshops.

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Crisis Crisis Management Crisis Communications Training 92

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. Trying to control a crisis is almost impossible. But you can plan for it by creating a PR Crisis Plan. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team.

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Crisis How To Crisis Management Crisis Communications 62

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic. Follow Melissa on Twitter: @melissa_agnes.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Presspage

SEPTEMBER 18, 2017

Yet, according to CNN , hundreds of stranded Texans sought help by posting on Facebook and Twitter. The Wall Street Journal reports on incidents of users taking the unusual step of sharing their full names and addresses across public channels like Facebook and Twitter. They organized rescue missions through Facebook groups.

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Social Media Communications Crisis Media 122

PRSay

DECEMBER 18, 2019

Within hours of sending the message, Morey found himself the subject of a Twitter uproar. More than 170,000 Twitter responses appeared to come from basketball fans who were offended by his position. ( For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips.

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Corporate Crisis Management Crisis Government 100

Melissa Agnes

OCTOBER 13, 2014

The first was the use of hashtags in crisis and emergency management, and the second was whether or not the use of dark websites should be considered a crisis communication best practice. Information and best practices when it comes to hashtags and dark websites in crisis management. Cyber attacks.

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Crisis Management Crisis Exercises Crisis Communications 228

Presspage

MAY 11, 2017

Among the many communication tools that can be used during a crisis, social media is one of the most important ones because it offers the opportunity for an immediate, concise, and far-reaching response. The question remains – will using social media in crisis communication deliver you an advantage?

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Social Media Crisis Media Airlines 79

PRSay

OCTOBER 8, 2019

Signal AI is a proud sponsor of the PRSA 2019 International Conference in San Diego on Oct. This is the time for communications professionals to step up and take control. But how do you help manage when everyone from the CEO to your newest customer are in panic mode? You manage the crisis and you manage it well.

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Crisis Internal International Conference 90

Katie Paine's Measurement Blog

MARCH 29, 2023

Ikea was so good at managing the crisis that the negative publicity was kept to a minimum. But, astoundingly, as good as the crisis management was in traditional media, there was no response in social media. Respond to a crisis in the medium in which it began. There are consequences, so be prepared.

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Crisis Pharmaceuticals Social Media Comparison 52

Prohibition

MAY 15, 2020

Taking to Twitter she put: ‘ Imagine entering an Oh Polly competition for NHS workers and winning, but can’t participate due to working a 12hr shift on Friday on the frontline. This statement was of course heavily criticised on social media and by the press with the hashtag #BoycottWetherspoons trending on Twitter for a while after.

Crisis 71

Crisis Government Social Media Reputation 71

Melissa Agnes

OCTOBER 13, 2014

The first was the use of hashtags in crisis and emergency management, and the second was whether or not the use of dark websites should be considered a crisis communication best practice. Information and best practices when it comes to hashtags and dark websites in crisis management. Cyber attacks.

Crisis Management 100

Crisis Management Crisis Exercises Crisis Communications 100

Prohibition

MAY 15, 2020

Taking to Twitter she put: ‘ Imagine entering an Oh Polly competition for NHS workers and winning, but can’t participate due to working a 12hr shift on Friday on the frontline. This statement was of course heavily criticised on social media and by the press with the hashtag #BoycottWetherspoons trending on Twitter for a while after.

Crisis 62

Crisis Government Social Media Reputation 62