Melissa Agnes

AUGUST 12, 2014

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? It takes time and energy to build a community of trust.

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Crisis Communications Crisis Communications Social Media 251

Melissa Agnes

JUNE 8, 2014

When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. What this police department is doing to engage with their community on social media and how they’ve integrated social media as a core part of their crisis communications and emergency management plan is simply inspiring.

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Crisis Communications Crisis Communications Social Media 213

Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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Crisis Communications Crisis Communications Social Media 197

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Crisis Communications Crisis Communications Crisis Management 169

The Stalwart Blog

AUGUST 15, 2014

However, it was 11 days later with an Update to Our Community post. This is a big no-no when it comes to crisis communication. You have to keep communication channels open when something goes awry and keep the public updated on what you’re doing to investigate and correct the situation.

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Crisis Communications Crisis Communications Social Media 138

PRSay

OCTOBER 12, 2016

For a global enterprise that has built tremendous brand equity across its product portfolio, a crisis can translate into lost sales and public trust, and erosion of shareholder value. Consider the recent crisis that Volkswagen faced. Proactive enterprises have planned ahead by creating comprehensive crisis communications plans.

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Crisis Communications Crisis Big Data Communications 60

Melissa Agnes

JANUARY 11, 2015

Within this episode of The Crisis Intelligence Podcast, Dan and I dive into the specific strategies that the NWS uses to communicate with their community in times of emergency. The NWS’s strategy for dealing with doomsday photos that tend to go viral in natural disasters and put people in panic mode.

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Melissa Agnes

JUNE 28, 2015

Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis.

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Crisis Communications Community Crisis Communications 140

Cision

SEPTEMBER 22, 2015

If media relations is an arm of public relations, community management is another. A community grows your reach and influence. If those people like you and what you have to say, the community and loyalty grows. If those people like you and what you have to say, the community and loyalty grows. Where is it found?

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Community Crisis Communications Media Relations Publicity 120

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. c) Donald Steel. We can use it to measure and evaluate our success. None of us have done enough.

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Crisis Communications Social Media Crisis Media 148

Onclusive

AUGUST 9, 2021

Crisis Communications. If those PR boo-boos didn’t show us the importance of having a crisis communications plan in place, we’re not sure what will. Reputation management and crisis communications are not an airbag that goes off when something bad happens; they are a seatbelt your brand should always wear.

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Social Media Crisis Communications Reputation Media 370

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).

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Crisis Communications Social Media Crisis Communications 40

Waxing UnLyrical

JULY 24, 2015

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. . Image: Dingzeyu Li via Unsplash.

Crisis Communications 40

Crisis Communications Crisis Communications Social Media 40

Onclusive

AUGUST 22, 2017

Crisis Communications. If this year’s PR boo-boos didn’t show us the importance of having crisis communications strategies in place, we’re not sure what will. Reputation management and crisis communications are not an airbag that goes off when something bad happens; they are a seatbelt your brand should always wear. .

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Crisis Communications Media Training Agency Social Media 397

Solo PR Pro

MAY 11, 2021

There’s a whole community of like minded people you can lean on. 5 solo PR pros advise on crisis communications. In crisis communications – as in all aspects of my client engagements – I see my job as delivering the best, most thoughtful, and – importantly – most candid insight and advice I have. That’s my job.

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Crisis Crisis Communications Social Media Communications 116

Axia PR

SEPTEMBER 21, 2021

Guest: Dan Jasper has served as the director of public relations at Mall of America for 17 years and has more than 20 years of PR and communications experience prior to that. Dan leads public relations, community relations, social media, storytelling, tourism, and the advanced service portal at the Mall of America.

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Crisis Communications Tourism Storytelling Crisis 62

Melissa Agnes

JANUARY 27, 2015

There is currently a huge divide between police officers / agencies and the communities they serve. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities. TCIP #011 – Discussing The #Ferguson Crisis with Tim Burrows. https://s3-us-west-2.amazonaws.com/melissaagnesinterviews/Episode_4_The_Police_Podcast_With_Melissa_Agnes.mp3.

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Community Crisis Crisis Management Crisis Communications 100

NewsWhip

OCTOBER 28, 2022

In the days immediately following, West unleashed a torrent of anti-Semitic comments on social media, culminating in his appearance on Drink Champs, a hip-hop community podcast on October 16, where he said: “I can say anti-Semitic things, and Adidas can’t drop me. Now what?” . Not saying anything is saying everything.” .

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Social Media Crisis Communications Brand Branding 148

Melissa Agnes

NOVEMBER 30, 2014

Welcome to episode #026 of The Crisis Intelligence Podcast, with Melissa Agnes and Tom Iovino. Public information officers and crisis communicators have critically important responsibilities in difficult times. “People have to know you care before they care about what you have to say.” ” – Tom Iovino.

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Crisis Communications Crisis LinkedIn Communications 227

Melissa Agnes

MARCH 15, 2018

Fort McMurray), to discuss his experience in being one of only two people responsible for communicating with the Fort McMurray community, to help 88,000 people evacuate safely. How Jordan and his team leveraged monitoring tools to help expand the reach of their crisis communications.

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Crisis Crisis Communications Crisis Management Twitter 145

Cision

JULY 31, 2015

Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. Do something that benefits the community.

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Crisis Crisis Communications Brand Branding 120

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Plan for the worst. Keep people first.

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Crisis Crisis Management Crisis Communications Reputation 214

Stephen Waddington

OCTOBER 1, 2020

Coombs developed Situational Crisis Communication Theory (SCCT). He is the author of numerous books on crisis management. False dawn and societal fractures We expected the crisis to be over by now, but we’ve now learnt that the easing of lockdown in June was a false dawn.

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Crisis Crisis Management Crisis Communications Communications 208

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

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Crisis Management Crisis Crisis Communications Airlines 95

Melissa Agnes

SEPTEMBER 7, 2014

Within this episode of The Crisis Intelligence Podcast, we look at the strategy behind this unit for crisis communication and emergency management – and a whole bunch more. This episode of The Crisis Intelligence Podcast discusses: The Toronto Police Service’s new customer service program. Have a listen.

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Customer Service Crisis Crisis Communications Social Media 227

Cision

APRIL 13, 2016

says it’s more important to add value with your crisis communication than to try and spin the issue. In this interview, he shares the steps your brand should take when a crisis arises, how to use social media in your crisis communication plan and why you need to avoid cliché statements when dealing with crises.

Crisis Communications 120

Crisis Communications Crisis Social Media Reputation 120

Solo PR Pro

AUGUST 9, 2022

A key focus for Ebony’s business, which consists of six team members, is crisis communications for cybersecurity clients. Ebony believes what makes her excel in crisis communications is her innate ability to pivot and move a situation through crisis mode. It’s also challenging work.

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Meeting Crisis Communications Crisis Real Estate 52

PR Fuel

SEPTEMBER 16, 2020

You can share relevant company information with them like product launches, events in their communities, and important updates. Crisis Communications. Crisis communications involve your plan to deal with negative news if it happens and how to avoid bad PR in the future. You can do it yourself for free.

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Crisis Communications Social Media Crisis Reputation 105

PRSay

JUNE 28, 2022

Throughout the first press conference after the crisis strikes, spokespeople best serve the media, the public and themselves by repeating that initial reports may change as further details come to light. My position is: If you didn’t say it during the rehearsal, then don’t say it to the press or any other audience.

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Conference Crisis Crisis Communications Communications 183

Victorious PR

JANUARY 27, 2023

Also, having a designated team on your side and creating a crisis communication plan can be a good idea to anticipate any potential negative situation. Communication Another strategy for managing media relations is to proactively share news and updates about your company.

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Publicity Media Strategy Company 52

Prohibition

JANUARY 17, 2022

With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. In fact, most experts agree that social media needs to be treated as a vital part of any company’s crisis communication plan.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Cision

SEPTEMBER 8, 2016

Alan Caldwell, APR, vice president and chief diversity strategist at Cerrell Associates, stresses the importance of authenticity in brand communication. In this interview, Alan discusses the critical steps for successful crisis communications, what it means for your brand to be human and how to improve communication through research.

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Crisis Communications Social Media Crisis Reputation 120

Reputation Us

SEPTEMBER 6, 2017

Now is the time to deploy the crisis plan that your credit union has (hopefully!) In a crisis, communication is key. This week, financial institutions and credit unions in Texas contacted us for our crisis communications expertise and guidance. Adjust your communications according to the needs of your audience.

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Crisis Communications Crisis Communications Social Media 60

Melissa Agnes

OCTOBER 19, 2014

Within this episode of The Crisis Intelligence Podcast, Bill Boyd and I discuss the current state of the Ebola crisis and how the CDC, hospitals and government are fairing in their crisis communication and overall management of this escalating epidemic.

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Crisis Crisis Communications Crisis Management Government 248

Critical Mention

OCTOBER 21, 2018

They have all been in the news for being involved in a crisis in the past couple of years. The lists go on and on when it comes to crisis communications case studies. As I have shared with students and young professionals, if you go into crisis communications, you will always have a case to discuss and work to do.

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Crisis Crisis Communications Social Media Case Study 80

Cision

JANUARY 21, 2016

They turned to their crisis communication plan and Cision Global Insights At the recent “ Prepare for Crises Lurking Beneath Your Brand ,” Scott Peacock and Cision’s K.C. Q: How did Visit North Carolina communicate with area businesses to assure them the agency was working on their behalf?

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Crisis Tourism Crisis Communications Communications 120

Shift Communications

OCTOBER 3, 2016

Once we’ve established there’s no threat or harm to our immediate community, we can consider more mundane issues. For example, if an incident occurs at one of your business locations, involves one of your employees or customers, or your brand is in any way involved, interrupt operations and activate your crisis communications plan.

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Social Media Guidelines Media Crisis Communications 158