Prohibition

JANUARY 24, 2022

Our crisis management team controls a firm’s reputation by preparing company leaders and other spokespeople for media interviews, town hall meetings, and press conferences, as well as identifying ways to better control the narrative. On Facebook or Twitter, reputations created over years may be crushed in minutes.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Cision

JULY 6, 2015

When you and I meet for the first time, we’re probably not going to talk about politics, religion or anything remotely controversial. Communication professionals have a message to share on social media, and social customers have a sense of propriety that can’t be circumvented. This is a tip derived from phone interviewing.

Social Media 120

Social Media Media Wikipedia Tools 120

Prohibition

JANUARY 14, 2022

Your customers could make their displeasure known on your Facebook page and Twitter feed. For example, a customer gets angry about an error in billing or service and posts a complaint on Facebook or Twitter. ? An intermediate crisis. A good plan is to meet quarterly to run through scenarios that might happen.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

The Stalwart Blog

APRIL 26, 2020

Thanks to Steve Smith of Growth Source Coaching for having me on this Facebook live broadcast courtesy of the Lake Forest Chamber of Commerce. There’s a ton of content, past video information, and interviews so you can kind of pick through it and figure out what’s important to you. We know we didn’t meet the mark.

Crisis 78

Crisis Local Facebook Social Media 78

PR Fuel

NOVEMBER 13, 2018

Eventually you’ll come to a point where you just have to eat a sandwich on the run to a meeting, and there’s no savoring that. There’s a big difference between not “savoring” each customer and completely taking them for granted, though. Your customers do as well. How do you find out what your customers like about you?

Customer Service 40

Customer Service Web Energy Company 40

Communications Conversations

JANUARY 13, 2017

And, she’s done nothing but confirm that initial suspicion since that first meeting (even if I can’t remember it!). She’s an active networker (I saw her once at a local coffee shop meeting with a mentor she arranged all on her own). Let’s meet Laura! We have to be human with our social media followers.

Insurance 60

Insurance Insurance Social Media Corporate 60

Communications Conversations

MARCH 29, 2019

I think about people like LeeAnn Rasachak and Sarah Reckard whom I met more than 10 years ago now (they were one of my first PR Rock Star interviews!). She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals.

Social Media 128

Social Media Agriculture Marketing Media 128

Waxing UnLyrical

AUGUST 25, 2010

When people use it instead of email to schedule meetings, it really saves time. Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. If you use Seesmic , you can also save items from your Twitter and Facebook streams.

Tools 100

Tools Google Twitter Facebook 100

PR Fuel

OCTOBER 16, 2018

Below is some timeless PR advice that meets that standard: Everything I Know about PR, I Learned in Kindergarten. Do you think attempting to mislead the public as to what was really going on gave them a better shot at their next job interview? Collaborate With Your Customers. Say You’re Sorry. Just excuses and misdirection.

Web 40

Web Pitching Local Report 40

Waxing UnLyrical

SEPTEMBER 27, 2010

Meet @ATT_Fake_PR (formerly @ATT_Wireless_PR). – complete interview with ATTFPR. That, and to meet women. I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Mark as read Approve comment Outstanding interview Shonali!

Wireless 74

Wireless Twitter Writing Measurement 74

Waxing UnLyrical

SEPTEMBER 6, 2012

Well it’s the day you’ve all been waiting for, the second part of my interview with entrepreneur and food trucker extraordinaire, Jeff Kelley ! (If If you missed part one, then drop everything you’re doing and go read Reviving the Customer Experience – One Food Truck at a Time: Part 1 first. It’s ok, we’ll wait.).

Twitter 73

Twitter Social Media Interviews eBook 73