Critical Mention

JUNE 29, 2018

Takeaway: Tide did a great job combatting the crisis by using Twitter to reply to people having “trouble” with its products, telling them to contact their doctor or local poison center and also providing the company’s customer service number. No one wants hear how hard something is—they want to see the end result. SCHEDULE A DEMO.

Crisis 68

Crisis Customer Service Video Financial 68

Stephen Waddington

DECEMBER 30, 2019

I appreciate your comments by email, Facebook and Twitter. The internet has fragmented into a series of closed networks operated by platforms including Facebook, Google, Instagram and Twitter. It’s indicative of the fact that outside of customer service, social media engagement has largely become a paid activity.

Government 103

Government Education Print Ethics 103

Sword and the Script

DECEMBER 20, 2022

And, given the vast amount of time I pour into writing about PR technology , I’m really pleased with the long list of contributions from the PR technology vendor community. Continued financial pressures on media companies will mean fewer journalists and less opportunity for companies to get their message out.

Marketing 190

Marketing Content Marketing Data Social Media 190

Critical Mention

JULY 20, 2018

Whatever the type of content, we spend a couple of seconds on the introduction, and if we don’t get the takeaway in the first couple of sentences, we go back to Facebook and keep on scrolling for the next article. In this day and age, many of us have very short attention spans. SCHEDULE A DEMO.

Writing 63

Writing Content Marketing Tools Customer Service 63

Cision

MAY 21, 2015

A podcast featuring discussions at the intersection of business, technology & culture hosted by Chris Saad and Brian Solis. If you want to learn how to integrate social media, content marketing, the latest technology and more, you won’t be disappointed in Pam’s podcasts, which she delivers each weekday. 5) Pam Moore.

Social Media 120

Social Media Marketing Pinterest Media 120

Prohibition

JANUARY 7, 2022

Customer incident: If you have experienced an incident where one of your customers was injured by one of your products or services, this could be considered a crisis for your business. Technological breakdowns. Customers and employees alike may be killed or stranded by floodwaters, hurricane winds, or earthquakes.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Shift Communications

AUGUST 24, 2016

Most C-level leaders are looking at financial metrics alone , and are not motivating internal teams to go beyond checking the box on top line metrics such as number of followers or SoV. Facebook now has the world’s top three applications with Messenger hitting the 1 billion user mark. Lack of senior leadership endorsement/pressure.

Data 60

Data Marketing System Google 60

Stuart Bruce

OCTOBER 30, 2014

I will be talking about mobile, data and wearable technology as the drivers and ethics, real time and content as the issues. I won’t be predicting that Whisper is the next Twitter or Snapchat is the next Facebook. Mobile, data and wearable technology. Almost 70% of Facebook time is spent on mobile.

Crisis Communications 148

Crisis Communications Transportation Conference Social Media 148

Mindful Marketing

JANUARY 29, 2023

Such breeches of academic integrity are apparently well-underway, as evidenced by the number of impassioned faculty conversations on the topic and by the creation of countervailing technology designed to detect AI infractions. It's important to be proactive and assertive in your efforts to improve your financial situation.

Ethics 98

Ethics Guidelines Fashion Transportation 98

Mindful Marketing

JUNE 14, 2019

Responses to Eric’s Facebook post about the incident confirmed such concerns: “I wonder if the price is also because you're a logged in Prime user in one and they compensate for some of the free shipping.” However, recent advances in digital technologies have really enabled dynamic pricing to thrive.

Retail 55

Retail Consumer Software Web 55

NewsWhip

JUNE 10, 2021

I don’t know if it even exists anymore, but basically I wrote a lot of user manuals on how to use technologies when people needed that. It comes down to every customer service interaction. Or has it moved from Twitter to Facebook, or from Twitter to someone’s blog, or whatever it might be? Chris: Yeah.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

MaccaPR

OCTOBER 14, 2015

T he industries that generate the highest demand : Technology, financial services and higher education. Top topics included hiring , customer service and professional development tips. LinkedIn Pulse creates a new kind of marketing unlike Facebook or Twitter. 1) Access to influential people.

LinkedIn 48

LinkedIn Content Marketing Marketing Engineering 48