Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. Developing internal and external policies to protect your organization from social media risk. How to implement these policies and train your staff. How to leverage social media to communicate in a crisis.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

That happened this week when the Campbell Soup Company found itself in hot water after a bizarre tweet from its own head of government affairs — an executive who ironically lists “crisis management” among his skills. The post When The Crisis PR Guy Is The Crisis appeared first on Crenshaw Communications.

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Crisis Government Crisis Management Public Affairs 213

Melissa Agnes

APRIL 11, 2018

Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing is the direct result of an issue that went mismanaged for years. But the thing is, this crisis was predictable. This crisis was foreseeable. Inevitable, even, and a matter of “when”, not “if”. What risks are you currently blind to?

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Crisis Crisis Management Policies Privacy 160

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

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Crisis Crisis Management Handbook Viral 172

Reputation Us

NOVEMBER 15, 2021

It only takes one crisis to permanently harm your company’s image. A reputational crisis can happen to any business of any size. But how can something as abstract as reputation be quantified and rolled into an insurance policy? Such policies are not without a high price. Disease outbreak (excluding Covid). Bodily injury.

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Insurance Insurance Exercises Reputation 97

Reputation Us

AUGUST 13, 2020

A 12-Month Crisis Risk Management Program. If the pandemic and various crises of 2020 has taught businesses anything, it’s the exhausting nature of being in continual crisis mode. The Yearlong Crisis Coverage Program Offers Month-To-Month Risk Assessments, Check-Ins and Check-Ups, Including: Updated Crisis Plan.

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Crisis Insurance Insurance Reputation 88

Melissa Agnes

DECEMBER 3, 2014

She also mentioned that a good CASL compliance policy could go a long way in protecting you. In today’s post, Maanit provides you with the seven steps you need to take to prepare an effective CASL compliance policy. For even more information and tips on CASL, listen to episode #025 of The Crisis Intelligence Podcast.

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Policies Privacy Crisis Management Crisis 100

PRSay

NOVEMBER 23, 2022

But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies. A flood of impersonator accounts and misinformation soon followed. The company suspended “Twitter Blue” less than 48 hours after introducing it. 13, she immediately called her son, a student at the school.

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Crisis Communications Crisis Communications Government 134

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

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Crisis How To Crisis Management Crisis Communications 62

PRSay

JUNE 23, 2021

Preparing for these increasingly sophisticated threats and containing the damage when attacks occur requires a level of experience and expertise beyond that of a company’s day-to-day crisis team. Build a dedicated cyber-crisis team. Here are six things to think about: 1. Make key decisions ahead of time. Enlist employees.

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Crisis Insurance Insurance Exercises 141

PRSay

OCTOBER 14, 2019

As the context and speed in which crises unfold in the digital age shifts, so does the task of crisis preparedness. Every week we talk to some of the 750-plus organizations which use our In Case of Crisis mobile app. We also meet with many others who are considering how to best upgrade their issues and crisis responsiveness.

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Crisis Crisis Management Training Mobile 79

NewsWhip

NOVEMBER 2, 2021

We discussed our latest brand crisis research around misinformation, worker strikes, and vaccine mandates and the key features of public and media interest during the October episode of the NewsWhip Pulse. Airlines have been under close scrutiny, with their new policies needing to comply with the national vaccine mandate in the United States.

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Crisis Brand Branding Airlines 78

Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. How to prepare and fix a PR crisis. This is where effective PR crisis management comes in.

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Crisis Crisis Management Reputation Crisis Communications 62

David PR Group

MAY 7, 2015

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. We are in a whole new world of public relations crisis management because the Internet is now king. –John.

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Crisis Management Crisis Reputation Case Study 40

Reputation Us

SEPTEMBER 16, 2021

The remainder of 2021 may bring with it the kinds of prolonged crises that adversely affect businesses of all sizes, and 2022 will likely create some “crisis variants”—perhaps stronger than the past 18 months. This preparation should include: UPDATED CRISIS MITIGATION PLAN. TRAINING: CRISIS SCENARIOS & SIMULATIONS.

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Training Crisis Reputation Policies 78

Melissa Agnes

AUGUST 12, 2014

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? Would this be beneficial to your organization in and out of a crisis?

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Crisis Communications Crisis Communications Energy 251

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

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Privacy Crisis Policies How To 120

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

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Crisis Crisis Management Exercises Customer Service 133

PRSay

JULY 10, 2020

As a discipline, crisis management is categorized into three phases: pre-crisis (which involves prevention and preparation); crisis response; and post-crisis (evaluation and preparation). Some crises pass quickly, and also have short post-crisis phases that are measured in days or weeks. Envision the future.

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Crisis Crisis Management Employee Retail 175

Reputation Us

SEPTEMBER 16, 2021

The remainder of 2021 may bring with it the kinds of prolonged crises that adversely affect businesses of all sizes, and 2022 will likely create some “crisis variants”—perhaps stronger than the past 18 months. This preparation should include: UPDATED CRISIS MITIGATION PLAN. TRAINING: CRISIS SCENARIOS & SIMULATIONS.

Training 74

Training Crisis Reputation Policies 74

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Like any other risk management tool, a whistleblower policy is only as good as its practice. The same is true for a whistleblower policy.

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Corporate Reputation Policies Employee 272

Cision

JULY 31, 2015

Verticals don’t matter; a B2B brand is just as likely as a B2C or nonprofit to face a crisis at some point. Establish a crisis communication plan now rather than later. According to Burston-Marstellar , the brands that recoup and recover the fastest are the ones with well-documented policies. Follow words with actions.

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Crisis Crisis Communications Brand Branding 120

Reputation Us

MAY 3, 2022

Having helped organizations respond to dozens of crises each year, ReputationUs (RepUs)—a global firm specializing in reputation management and crisis mitigation—is internationally experienced in crisis response planning, training and immediate support. Training Sessions. Blueprint Overview & Tabletop Session.

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Training Guidelines Crisis Management Crisis 78

Onclusive

JANUARY 7, 2021

Onclusive has observed that in many companies, communications often bounces between strategic relevance and task-oriented project work, unless a crisis is unfolding. Other stakeholder relations (investors, analysts, policy makers, society, etc.)

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Communications Corporate Reputation Employee 248

ImPRessions - Crenshaw Communications

JANUARY 24, 2022

firm, in particular is under fire for its work shaping perception and policy around climate change. The tempest around climate science and PR blew up recently after publication of a peer-reviewed paper on the role of public relations in the climate policy debate. Edelman, the largest U.S.

Policies 309

Policies Creativity Reputation Groups 309

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 100

Crisis Exercises Customer Service Training 100

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. Check out our Crisis Intelligence Blog.

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Policies Crisis Crisis Management LinkedIn 263

5W PR

DECEMBER 18, 2018

Crisis communications, on its surface, is easy to comprehend and understand – when something bad happens, respond accordingly. However, crisis (as it is simply referred to in PR) much like the industries it serves, is constantly evolving to effectively and efficiently respond in times of need.

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Crisis Company Crisis Communications Crisis Management 68

Flatiron Communications

FEBRUARY 16, 2015

There was a day not too long ago when a growing media storm served as the primary catalyst to spur a company’s crisis team into action. A string of bad stories in and of itself literally defined a crisis. One such corporate crisis-driving crusader is New York State Attorney General Eric Schneiderman.

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Crisis Management Crisis Insurance Insurance 28

Melissa Agnes

JANUARY 11, 2015

Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Within this episode of The Crisis Intelligence Podcast, Dan and I dive into the specific strategies that the NWS uses to communicate with their community in times of emergency. Learn more about Agnes + Day, The Crisis Intelligence Firm.

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Crisis Communications Crisis Strategy Wireless 100

Prohibition

DECEMBER 22, 2021

A truly great example of taking a potential PR crisis in your stride and turning it around. Well done Aldi, we’re big fans of the way you handled this PR crisis. When it comes to managing a crisis, honesty, clear communication, and action are incredibly important. Why it’s important to prepare for a PR crisis.

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Crisis Crisis Management Instagram Social Media 146

Melissa Agnes

APRIL 4, 2015

Welcome to episode #044 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. If so, have you developed a CASL Compliance Policy? Both of these organizations took a completely different approach to their crisis management, which is interesting to analyze. Tips for developing a CASL Compliance Policy.

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Crisis Management Telecommunications Policies Crisis 113

PRSay

OCTOBER 8, 2019

But how do you help manage when everyone from the CEO to your newest customer are in panic mode? You manage the crisis and you manage it well. Here are four tips that will help manage the crisis: 1. The only way to actively monitor a crisis is by receiving real-time alerts. Stay ahead of the story.

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Crisis Internal International Conference 87

Reputation Us

APRIL 25, 2019

No matter how sophisticated your business operations appear, in today’s world, it’s not IF a crisis will occur, but WHEN. While you can’t anticipate a crisis, you can be prepared for one. Attendees learned how to: Prepare for a crisis. Develop a crisis communication task force. Create clear policies and procedures.

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Real Estate Reputation Crisis Policies 60

ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Like any other risk management tool, a whistleblower policy is only as good as its practice. The same is true for a whistleblower policy.

Corporate 156

Corporate Reputation Policies Employee 156

Reputation Us

APRIL 12, 2017

Whenever a corporate crisis or public gaffe occurs, I often get questions from colleagues, friends and family on what my PR perspective is. Regardless, this unique controversy has made me hit the pause button to remind businesses of all sizes of how to prepare and respond to a crisis in today’s viral media world. SPOKESPERSON.

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Crisis Airlines Viral Corporate 74

The Stalwart Blog

JUNE 15, 2019

When you’re a big brand or at least one that has a good following, even regionally, you’re going to have to take ownership of crisis PR situations, be it your doing or not. The post Franchisee facing a Crisis PR situation? However, I’m concerned when a company doesn’t respond to something like that.

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Crisis Policies Social Media Employee 60