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American Airlines Soars Through A Potential Crisis

ImPRessions - Crenshaw Communications

At least one company learned something about PR and reputation from the United Airlines fiasco earlier this month. Over the weekend, Twitter and Facebook lit up with smartphone videos of a fresh instance of passenger distress on an airplane. Other companies, both within and outside of the airline industry, should take note.

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How’s the Storytelling in the Facebook Page from North Korea’s Airline, Air Koryo?

Ishmael's Corner

People often assume that I’m anti-Facebook just because I’m the only human being in Silicon Valley without a Facebook page. For consumer companies, Facebook offers one of the easiest platforms for brand storytelling. I didn’t exactly pull Air Koryo, North Korea’s airline of choice, out of a hat. k, Pyongyang.

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How I Could Have Saved United Airlines Three Days And $14,000

The Stalwart Blog

What a week for this airline! I almost believe that United read the well thought out PR strategy that Uber used to answer its recent sexual harassment claim by a former employee and decided to do the exact opposite. The airline continues to suffer from an unending barrage of digital and traditional media torture.

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How Airlines Like Delta Hold Parents Hostage

Sword and the Script

For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too.

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United Flies Into Another PR Storm

ImPRessions - Crenshaw Communications

The video, which went viral by Monday morning after being posted on Facebook by another passenger, is plenty disturbing. As of midday Monday, the airline had issued the following statement. According to other passengers on the flight, the airline said it needed four seats to fly its own employees to Louisville.

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Social Media Crisis Management: PR Communication Stategy

5W PR

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Equally shocking, a Facebook organic page only reaches 2.6%

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What bothered me most about the United Airlines crisis

Communications Conversations

My Facebook feed was full of people still talking about it last week. Maybe the United CEO was hell-bent on coming out with that initial statement backing his employees. We are not United employees. By now, we’re all kinda United’ed out, aren’t we? We don’t know the political pressures at play internally.