article thumbnail

Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

My recent crisis experiences include the 1992 riots in Los Angeles, when I was working at an NPR station in Southern California, and the 9-11 attacks in 2001, when I was representing the airline industry with public relations firm Webber Shandwick. These may be video messaging or town hall meetings for staff or members.

Crisis 78
article thumbnail

The writings on the wall

Mark My Words

What worked for Francois Holland – an attempt to appeal to disenfranchised voters through a video of him embracing ethnic minority supporters to the sound of Jay Z’s Niggas in Paris – didn’t land so well when Cameron dabbled in his own brand of hoodie hugging. The gamble doesn’t always reward.

Writing 60
article thumbnail

Instagram Is the Rihanna of Social Networks

Cision

Instagram looked like a niche social media platform with limited appeal. It was the Charlie XCX of social media platforms. But there are some measurable aspects of Instagram that are quite unique and special in the social media space. Click here for your free guide to using social media correspondents!

Instagram 120
article thumbnail

Paying for the destruction of public relations

PR Conversations

In 2001, a British installation artist, Michael Landy, won a commission for his work, Break Down, that involved the destruction of all his possessions as a reaction to the consumerist society. That’s the output of over 2,500 leaders from business, government, international organizations, civil society, academia, media and the arts.

article thumbnail

Delta Troop Fail - Consider the Bigger, Less Popular, Business Picture

Bad Pitch Blog

UPDATE: The YouTube video has been pulled down. This policy has been in place since before 2001, and there hadn''t been any issues in all that time. Pete Blackshaw (now with Nestle) has been talking about the need for customer service to be aligned with social media efforts by companies for years. And I stand by my post.

article thumbnail

The crisis gets personal

Stephen Waddington

The cheery articles on social media talk about the need for discipline. It manifests itself by oversharing on social media and constant use of messaging and video services. It manifests itself by oversharing on social media and constant use of messaging and video services.

Crisis 136
article thumbnail

Forget “Better PR” — The PR Industry Needs Education

Doctor Spin

After the dot-com bubble in 2000-2001, the Internet slowed down. Social media began to emerge with behemoths like Facebook, founded in 2004 and Twitter in 2006. Their social engineering was geared towards connecting people rather than turning them into online buying machines. But we’ve already messed up.