Waxing UnLyrical

APRIL 10, 2012

I even emailed customer service and was told my order would arrive on time. She explained that they were a small family business and that Groupon had actually misunderstood their offer dates, posting them incorrectly. They were overwhelmed with calls and a flood of customers they weren’t prepared to handle.

Small Business 106

Small Business Customer Service Facebook Retail 106

Wadds Inc.

DECEMBER 1, 2023

The Impact of AI on UK Jobs and Training assesses the exposure of different occupations, sectors, geographies, and qualifications to AI. It’s an important cultural and social consideration in economies dominated by small businesses such as the UK. Most jobs are likely to be aided rather than substituted by AI.

Publicity 52

Publicity Insurance Insurance Education 52

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

ImPRessions - Crenshaw Communications

OCTOBER 11, 2017

At a certain point, most small businesses outgrow their first forays into public relations. These early arrangements can include a junior in-house employee or possibly a “shared” situation where the PR function is wedged into marketing or even customer service.

Company 136

Company Interviews Reputation Privacy 136

Sword and the Script

MAY 14, 2016

As a small business owner, Mr. Roberts told me he’s tried local newspaper ads and local television ads to drive leads to his business – but nothing works like the internet. Most of his leads come from Google, though he also cites Yelp as an up and coming source of customers. What does Google want in exchange?

Marketing 60

Marketing B2B Local Customer Service 60

Waxing UnLyrical

MAY 9, 2016

With Friday’s micro-training coming up, I thought I’d give you a head start on the 7C Social PR Framework™, since the training is built around it. C1 (Corollary) Case Study: AmEx – Small Business Saturday. C4 (Conversation) Case Study: Best Buy Uses Twitter to Enhance Customer Service.

Case Study 40

Case Study Study Training Small Business 40

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Regardless of the size of your business, creating a PR crisis plan will help you stay on message and control the response to any situation that puts your business at risk. 7. Train, simulate and prepare.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62