2015 Brand Customer Service Reputation 
ImPRessions - Crenshaw Communications
FEBRUARY 21, 2017
In today’s volatile media and social environment, brand reputation is fragile. But when it comes to most types of reputation crises, they are decidedly unwelcome. According to the World Economic Forum , more than twenty-five percent of a company’s market value is directly attributable to its brand reputation.
ImPRessions - Crenshaw Communications
JUNE 7, 2018
It may be unnecessary or even counterproductive to join the fray when brand ambassadors, or regular customers, are already on the case. In 2015, Starbucks received criticism that it was part of a “war on Christmas” when it unveiled plain red holiday cups. When third parties are already defending you.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Rock the Status Quo
NOVEMBER 8, 2015
It also supports why a one-size-fits-all approach to customer service is rarely a good idea. . Customer service is a HUGE component of social media, but does it apply to public relations? There is a direct line between social media and corporate reputation. AZ Media Maven (@AZMediaMaven) November 5, 2015.
Cision
FEBRUARY 2, 2016
In fact, as of 2015, almost every (98 percent) brand now relies on a variety of social platforms to target their audiences. Here are three reasons why your brand may be missing the mark and how to revamp your social strategy to ensure success on a larger scale. What is your brand doing to calculate and prove ROI from social?
Doctor Spin
APRIL 17, 2023
A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.
Rock the Status Quo
MARCH 30, 2015
View image | gettyimages.com Media coverage abounds related to last week’s 2015 F8 Developer Conference – an event for app developers put on by Facebook. For PR pros wanting more brand visibility? It could help customers by saving them a few mouse clicks. It gives me the YouTube audience hugeness, right?
ImPRessions - Crenshaw Communications
JANUARY 5, 2017
As communicators, we will be increasingly asked not only to create relationships and generate coverage for brands and organizations, but to build the kind of relationships that actually influence behavior, and do so in a transparent way. According to a 2015 Chief Communications Officer survey by Korn Ferry , CCOs in the U.S.
Expert insights. Personalized for you.
130 
Let's personalize your content