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7 Ways To Crisis-Proof Your Brand

ImPRessions - Crenshaw Communications

As video of United Airlines passenger Dr. David Dao being violently dragged from his seat went viral, the media – and a global audience of prospective customers – were horrified. All three are large brands with the resources to come back from a negative situation. What’s the cost of a brand crisis? Empower employees.

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Waterhouse PR: Cision Cut Our Media Monitoring From Hours to Minutes

Cision

With Visible Intelligence, Waterhouse can tell clients where to put their resources in real time. Visible Intelligence lets us know if a good news story goes viral, which is great for brand reinforcement,” Natalie says. Monitoring news stories to see if they get a lot of traction also aids in informing PR strategies.

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How Digital PR Pros Can Cope with Recent Google Search Updates

Cision

Google search algorithm updates in 2016 , for example, included a number of integrated changes in order to unify mobile SEO and local SEO along with paid and organic results. As we saw with the recent United Airlines fiasco , crisis news doesn’t take time to go viral. The Digital and PR Evolution.

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The PR Perils Of Cultural Appropriation

ImPRessions - Crenshaw Communications

Fast Company’s feature on the founders went viral – with the headline Two Ex-Googlers Want To Make Bodegas And Mom-And-Pop Corner Stores Obsolete. Author Jeremiah Moss called it “the most deplorable commodification of local neighborhood culture I’ve ever witnessed.” A year later, the startup has rebranded as Stockwell.

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The Importance of Social Media in Crisis Management

Prohibition

And with social media moving at lightning speed, effective crisis management by your social team can be the difference between a few negative comments and a viral boycott. That is to say, Facebook may be used to successfully convey relevant, urgent, breaking news or local alerts. Key Platforms. Public squabbles.

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The Need to Serve, Protect — and 5 Steps to Communicate

Reputation Us

With smart phone cameras and a population plugged into social media 24/7, an incident can go viral in minutes — landing police in less- and moderately populated regions in the news quickly too. The slightest hint of misconduct can lead to local and, in severe incidents, even national media exposure.

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6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

And while it may be tempting to dismiss this study because of its localization to Cyprus, note that multiple surveys of consumers find that that the most probable channels that they will see social care on are Twitter and Facebook, and that the most YouTube and blogs rank high for places that people will post reviews. 4309: 84-85.

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