Ronn Torossian
MAY 10, 2023
AI privacy issues are on the rise as AI technology becomes more common in our daily lives. Facial recognition systems, personal assistants, and automated customer service are only a few examples of how AI is enhancing our lives. However, these advancements bring up concerns about data privacy and security.
Communications Conversations
FEBRUARY 1, 2022
And sure, there are many ways brands earn trust–customer service, CEO actions, and pricing just to name a few. 2 – Privacy concerns are at an all-time high. We all know privacy concerns are sky-high with most Americans. Protecting your customer’s privacy and security is now the #1 driver of brand trust!
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The Hoyt Organization
FEBRUARY 19, 2024
Negative reviews can be an opportunity to showcase excellent customer service and improve your online reputation , but only if you respond to them correctly. This approach shows other customers that you’re proactive in resolving complaints. However, negative online reviews are not all doom and gloom for your business.
Cision
OCTOBER 30, 2015
Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. While these networks do provide an opportunity to choose privacy over transparency.
Flack's Revenge
DECEMBER 5, 2018
In a nutshell, issues have surfaced over the past couple of years (related to fake news, online manipulation, growing privacy concerns as examples) that I believe drive the need to take stock and possibly reevaluate digital strategies. I have been blogging about challenges confronting digital PR and social media marketing.
Sword and the Script
APRIL 23, 2019
For example, a study conducted by Edelman in 2018 found “nearly two-thirds (64 percent) of consumers around the world now buy on belief, a remarkable increase of 13 points since 2017.”. For example, Patagonia weighing in on environmental issues probably resonates with their customers. Communications is a function of leadership.
Cision
SEPTEMBER 19, 2016
For example, if a customer DMs a business page, the company can then respond to the private direct message. Companies can also use messenger bots for auto-response sequences with customers. Moreover, many users have a different perception of privacy and social care on Twitter than of Facebook. Google Hangouts / Skype.
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