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Reputation Management: Eight Steps for Online Repair

Spin Sucks

Reputation management, today, is only as good as an organization’s search results. But reputation management should be handled with the utmost care…it shouldn’t be something that is left simply to sorting itself out, though that is a good starting point.

Crisis & Reputation Management on Boards’ Radar

The Proactive Report

The 2016 Aon Global Risk Management Survey that polled CEOs, CFOs and risk managers ranked damage to brand and reputation as a top concern, displacing the financial and economic risks that have traditionally dominated this survey in the past.

Five Key Principles for Effective Crisis Management

Spin Sucks

Managing effectively a crisis is not only good for your brand, but also keeps your reputation intact. Jeff Hunt shares a few key principles for effective crisis management. The post Five Key Principles for Effective Crisis Management appeared first on Spin Sucks.

Free Issues Management Response Flow Chart (For Your Use)

Melissa Agnes

Effective issues management is a hot topic these days, which makes sense considering that every week presents us with another organization in need of putting their issues management to practice. Guide your team to effectively manage any type of issue that may arise online.

Trolls, Smear Campaigns, and Reputation Management

Spin Sucks

A little far-fetched in today’s world, but it goes to show how important reputation management is online and what can happen if one person, organization, or group decides they’re going to take you on…and they have deeper pockets and more resources. Reputation Management.

Important Crisis Management Strategies for Managing the Zika Virus

Melissa Agnes

As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about? This is something we must always be mindful of when it comes to crisis management and crisis preparedness.

Six Time Management Tips for #PR #Agencies

PR Expanded

With that said, here’s a handful of tips on how to better manage your time and, perhaps, trick your clients into thinking you have magical powers. Time management isn’t just about making more time available, it’s about organizing your business so that employees can focus on billable hours.

Managing Crises with Visual Content

Melissa Agnes

Underestimate it and you may find yourself managing a very unwanted and would-have-been-avoidable situation. The post Managing Crises with Visual Content appeared first on Agnes + Day. Crisis and Issues Management Crisis Communications Food for Thought

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Are Bloggers Community Managers?

Spin Sucks

Are all bloggers also community managers? Jayme Soulati , in suggesting this topic , wondered if ignorance regarding community management might explain some blog failures. Are Bloggers Community Managers? Are Failed Blogs Victims of Neglectful Community Management?

Managing Unruly Clients

Spin Sucks

This week Katie asks, How do you manage a client who seems unmanageable? How do you recommend Katie manage her unruly clients? Managing Unruly Clients originally appeared on Spin Sucks on June 23, 2011. What time is it? That’s right!

How to Manage Millennials: Treat Them Like Adults

Spin Sucks

I am reminded of this story every time I read an article about managing Millennials. The post How to Manage Millennials: Treat Them Like Adults appeared first on Spin Sucks. By Gini Dietrich. Right about this same time of year, in 2007, I made a job offer to a young professional.

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4 Reasons Your Assistant Shouldn’t Manage Your Social Media


Can’t my assistant manage that for us? Not to say that your assistant would deliberately sabotage your reputation, but if she’s not trained in managing social media, she could inadvertently cause your brand harm. Click here to manage crisis communication in a social world!

How to Manage a Millennial Intern

Spin Sucks

The post How to Manage a Millennial Intern appeared first on Spin Sucks. Want to create a fantastic internship experience? Corina Manea shares our "secret recipe" for an amazing internship for your interns. No easy job. Read it all here.

How To Convince Management To Invest In A Crisis Plan

Melissa Agnes

I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. Read: What To Look For When Engaging a Crisis Management Professional.

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What To Look For When Engaging a Crisis Management Professional

Melissa Agnes

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own!

The 12 Traits that Define Managers vs. Leaders

Spin Sucks

There is a big difference in the traits of managers vs. leaders and, sometimes, the best colleague is someone who exhibits a little of both. The post The 12 Traits that Define Managers vs. Leaders appeared first on Spin Sucks.

Should You Hire Someone to Manage Your Social Media?


The main objective here is to ensure your social media thrives, and if you’re getting in your own way because you don’t have time to manage it yourself, hiring a social media manager could be the best thing you do for your company. Why Do I Think I Want a Social Media Manager?

Salesforce Is Doing Social Crisis Management Right


What happens when the largest Customer Relationship Management tool in the world has an unplanned outage? On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media.

The Magic Formula for Managing Stress in a Crisis

Melissa Agnes

Not to mention that, as a study recently confirmed, stress is contagious , which makes it even more important to effectively manage in a crisis. Whether you want to hear it or not, the secret to managing stress in highly and negatively impactful situations is to be as prepared as possible.

The Role of Technology in Social Media Management

The Proactive Report

As the digital world continues its headlong rush into the future, with new tools and toys popping up all the time, managing a brand’s social media program has become a very time-intensive activity. MANAGING YOUR SOCIAL MEDIA PR CAMPAIGNS.

5 Community Management Best Practices


Uncategorized best practices community management Edelman Edelman Digital Friday5 hashtag management platforms Nick Leach social culture Social Media

Managing Social Media Fatigue

Spin Sucks

So I talk for a few minutes about why we’re all feeling social media fatigue, the deal I made with Kary Delaria for this Sunday, and how you can manage your own information overload. What do you do to manage it? It’s Facebook question of the week time (clap, clap, clap!).

So, You Wanna Be a Crisis Management Professional. Here’s What You Should Know.

Melissa Agnes

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Being a crisis management professional is a big responsibility.

Why Project Management is a Must for Every PR Pro

Spin Sucks

If you don’t like math, you’re probably not going to like project management, either. Though it doesn’t necessarily involve math, project management has a lot in common with numbers. . Why Project Management? Project management is about being organized.

Managing Corporate Online Hate

David PR Group

While I’m certain she wasn’t pondering online reputation management, Taylor Swift had it right when she sang “the haters gonna hate, hate, hate” in her hit single “Shake it Off.”

The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal

Melissa Agnes

Editor’s note: This post discusses this scandal from a crisis management standpoint only. As the details continue to come out, there is a major crisis management lesson that needs to be learned from this scandal: The truth cannot be hidden.

TCIP #021 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 1)

Melissa Agnes

Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The internet’s impact on risk and crisis management. How technology has heightened the risks and changed the playing field in crisis management.

Online Reputation Management Needs to be a Part of Today’s Curriculum

Melissa Agnes

Either way, proper management of one’s online reputation / personal brand is absolutely a subject that must be incorporated into today’s curriculum. Teaching students proper online reputation management. Online Reputation Management Studying / Teaching Crisis Communication

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

If you’re in law enforcement or emergency management, I highly recommend the listen. Prioritization / Triage – ranking and managing various problems by severity and urgency. Not that those forms and lists don’t have a place in crisis management.

Crisis Management Concerns That Leave You Vulnerable

Melissa Agnes

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Information and best practices when it comes to hashtags and dark websites in crisis management. Crisis management concerns that absolutely need to be addressed.

Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. The power of inherent emotion in crisis management. So then how do you manage an emotionally impactful crisis?

The Field of Emergency Management: Why It Is Not A Profession

Melissa Agnes

The issue of emergency management as a profession has been discussed and debated for several years. In addition to performing the duties of an emergency manager, there are political and policy-making issues requiring the emergency manager’s attention. By Dr. Thomas D. Phelan.

Paid Search for Crisis Management, Events, News, and More

Spin Sucks

The post Paid Search for Crisis Management, Events, News, and More appeared first on Spin Sucks. Paid media is an important part of the PESO model, yet it’s often overlooked by PR pros. Matt Mason says this is a huge missed opportunity. He explains why.

Managing The Risks Of Influencer Marketing

ImPRessions - Crenshaw Communications

How do you manage multiple recommenders across social platforms as diverse as LinkedIn and SnapChat? The post Managing The Risks Of Influencer Marketing appeared first on Crenshaw Communications.

Rotman School of Management’s PR Fail


So the Rotman School of Management had to pull an assignment from its first year MBA program because the narrative it used to illustrate a problem was unabashedly sexist. This: Now I’m no business professor, but shouldn’t a business management school kinda be embracing things that will increase profitability? The Rotman School of Management looks bad, and not because of the students who called on their school to show some respect to 1/2 of the population.

The Secret to Successful Crisis Management in the 21st Century

Melissa Agnes

Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. But whether we like it or not, these are today’s crisis realities and successful crisis management depends on your team’s ability to manage these real-time challenges that the digital landscape presents, while simultaneously managing the actual crisis in real-time. In other words, what is the secret to successful crisis management in this 21st century?

The Role of Technology in Social Media Management

The Proactive Report

As the digital world continues its headlong rush into the future, with new tools and toys popping up all the time, managing a brand’s social media program has become a very time-intensive activity. Join me on March 19th, 2015 for a free webinar hosted by Sendible – a social media management dashboard from the UK. MANAGING YOUR SOCIAL MEDIA PR CAMPAIGNS. PR Tech Tools dashboard digital PR management online PR social media strategy technology webinar

A Look at Today’s Crisis Realities and How To Manage Them

Melissa Agnes

In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult. All of these crisis realities present major challenges to your crisis management. Have a damn hard time effectively managing the crisis with your reputation still intact. The post A Look at Today’s Crisis Realities and How To Manage Them appeared first on Agnes + Day.

Using Evernote for Better Time Management

Spin Sucks

Using Evernote for Better Time Management originally appeared on Spin Sucks on March 8, 2011. Communication Time Management Danny Brown evernote Frank Dickinson Instapaper reeder time management

Komen Provides Excellent Crisis Management Case Study

Spin Sucks

What does matter on Spin Sucks is the incredible PR crisis management case study it’s providing. Komen has a crisis management agency. The crisis management agency for Susan G. and focus on the fact that Komen hired their crisis management firm last summer.