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Crisis & Reputation Management on Boards’ Radar

The Proactive Report

The 2016 Aon Global Risk Management Survey that polled CEOs, CFOs and risk managers ranked damage to brand and reputation as a top concern, displacing the financial and economic risks that have traditionally dominated this survey in the past.

Six Time Management Tips for #PR #Agencies

PR Expanded

With that said, here’s a handful of tips on how to better manage your time and, perhaps, trick your clients into thinking you have magical powers. Time management isn’t just about making more time available, it’s about organizing your business so that employees can focus on billable hours.

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Free Issues Management Response Flow Chart (For Your Use)

Melissa Agnes

Effective issues management is a hot topic these days, which makes sense considering that every week presents us with another organization in need of putting their issues management to practice. Guide your team to effectively manage any type of issue that may arise online.

4 Reasons Your Assistant Shouldn’t Manage Your Social Media


Can’t my assistant manage that for us? Not to say that your assistant would deliberately sabotage your reputation, but if she’s not trained in managing social media, she could inadvertently cause your brand harm. Click here to manage crisis communication in a social world!

Should You Hire Someone to Manage Your Social Media?


The main objective here is to ensure your social media thrives, and if you’re getting in your own way because you don’t have time to manage it yourself, hiring a social media manager could be the best thing you do for your company. Why Do I Think I Want a Social Media Manager?

Salesforce Is Doing Social Crisis Management Right


What happens when the largest Customer Relationship Management tool in the world has an unplanned outage? On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media.

Important Crisis Management Strategies for Managing the Zika Virus

Melissa Agnes

As the Zika virus continues to spread, what are the major crisis management risks that healthcare organizations and government agencies should be thinking about? This is something we must always be mindful of when it comes to crisis management and crisis preparedness.

Managing Crises with Visual Content

Melissa Agnes

Underestimate it and you may find yourself managing a very unwanted and would-have-been-avoidable situation. The post Managing Crises with Visual Content appeared first on Agnes + Day. Crisis and Issues Management Crisis Communications Food for Thought

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2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

Armchair PR experts get lots of mileage from critiquing crisis management by major brands and businesses this time of year. But in the spirit of fair play, here are some examples of reputation management that succeeded in 2017.

Managing Corporate Online Hate

David PR Group

While I’m certain she wasn’t pondering online reputation management, Taylor Swift had it right when she sang “the haters gonna hate, hate, hate” in her hit single “Shake it Off.”

Using Lean Management to Communicate in a Great Way

Ron Torossian

Lean management is a holistic approach to running a company and how your organization can benefit from this style of communication. Once you, as CEO, are convinced of the value of lean management, then the shift to it begins to happen.

How To Convince Management To Invest In A Crisis Plan

Melissa Agnes

I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. Read: What To Look For When Engaging a Crisis Management Professional.

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What To Look For When Engaging a Crisis Management Professional

Melissa Agnes

When you hire a crisis management professional or firm, whether prior to or during a crisis, expectations of both parties need to be clear. Surprises are not something you want to experience while managing a crisis, the crisis will present you with enough of those on its own!

The Role of Technology in Social Media Management

The Proactive Report

As the digital world continues its headlong rush into the future, with new tools and toys popping up all the time, managing a brand’s social media program has become a very time-intensive activity. Join me on March 19th, 2015 for a free webinar hosted by Sendible – a social media management dashboard from the UK. MANAGING YOUR SOCIAL MEDIA PR CAMPAIGNS. PR Tech Tools dashboard digital PR management online PR social media strategy technology webinar

Rotman School of Management’s PR Fail


So the Rotman School of Management had to pull an assignment from its first year MBA program because the narrative it used to illustrate a problem was unabashedly sexist. This: Now I’m no business professor, but shouldn’t a business management school kinda be embracing things that will increase profitability? The Rotman School of Management looks bad, and not because of the students who called on their school to show some respect to 1/2 of the population.

7 PR Tips For Digital Reputation Management

ImPRessions - Crenshaw Communications

One foundation of a good public relations campaign is reputation management. The growth of social and digital media, of course, presents both challenges and opportunities for reputation management.

Leeds PR Account Manager Job Vacancy


So that involves lots of exciting things like online community building, social media listening, brand audits, online crisis management, content marketing and video creation and seeding. You need to have solid media relations skills, have managed talented PR executives before.

The Role of Social Media in Crisis Management

The Proactive Report

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management.

A Community Manager’s Toolbox

Shift Communications

Being a community manager may sound like a cool, trendy job filled with fun and creativity. Whether you’re managing a community of thousands or one of 100, you are the eyes and the ears of the company on platforms like Twitter and Facebook.

Reputation Management: Making Employees Brand Ambassadors

Ron Torossian

Reputation management is no easy feat for any company. As a result, many companies turn to a more subtle form of brand management, which involves creating new brand ambassadors. The post Reputation Management: Making Employees Brand Ambassadors appeared first on 5WPR CEO Ronn Torossian Founder's Blog. In fact, the bigger the company, the less control it seems to have over people’s beliefs about its corporate values and decisions. Need some convincing?

So, You Wanna Be a Crisis Management Professional. Here’s What You Should Know.

Melissa Agnes

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Being a crisis management professional is a big responsibility.

The Three Legged Stool of Career Management

PR Job Coach

Effectively managing your career in the economy of 2011 is a vastly different world than it was just a few short years ago. Many of these sites allow you to take ownership of your profile and manage the content.

Managing The Risks Of Influencer Marketing

ImPRessions - Crenshaw Communications

How do you manage multiple recommenders across social platforms as diverse as LinkedIn and SnapChat? The post Managing The Risks Of Influencer Marketing appeared first on Crenshaw Communications.

3 Lessons for First-Time Managers

Shift Communications

Seven years into my PR career—after many pitches sent and stories placed, plans written and products launched—another transition was in store for me as I celebrated a promotion from senior account executive to account manager. Account Manager.

The Magic Formula for Managing Stress in a Crisis

Melissa Agnes

Not to mention that, as a study recently confirmed, stress is contagious , which makes it even more important to effectively manage in a crisis. Whether you want to hear it or not, the secret to managing stress in highly and negatively impactful situations is to be as prepared as possible.

Connectiquette - The Etiquette of Managing Connections

PR Job Coach

And these same platforms have become crucial in job search and career management. We now have the ability and liberty to identify hiring managers and influencers that play significant roles in the hiring process. Connectiquette is not a typo or a new state in the U.S.

The Biggest Crisis Management Lesson from the Jian Ghomeshi Scandal

Melissa Agnes

Editor’s note: This post discusses this scandal from a crisis management standpoint only. As the details continue to come out, there is a major crisis management lesson that needs to be learned from this scandal: The truth cannot be hidden.

TCIP #021 – 30 Lessons In 30 Years of Crisis Management With Jonathan Bernstein (Part 1)

Melissa Agnes

Jonathan Bernstein is a veteran crisis management professional with 30 years of experience and first-hand lessons behind him. The internet’s impact on risk and crisis management. How technology has heightened the risks and changed the playing field in crisis management.

Online Reputation Management Needs to be a Part of Today’s Curriculum

Melissa Agnes

Either way, proper management of one’s online reputation / personal brand is absolutely a subject that must be incorporated into today’s curriculum. Teaching students proper online reputation management. Online Reputation Management Studying / Teaching Crisis Communication

How to manage your social media manager

PR Daily

The upper echelon of management may pay lip service to importance of social media, but they don’t fully explore the implications. Simply put, top executives must pay attention, not just for reputation management, but to make sure the person in charge really knows what they’re doing.

Managing Client Expectations

Shift Communications

It’s impossible to manage a campaign or project effectively, if there isn’t alignment on what we’re working to achieve. cta] The post Managing Client Expectations appeared first on SHIFT Communications PR Agency - Boston | New York | San Francisco | Austin.

Community Management: Quit Herding Cats


If media relations is an arm of public relations, community management is another. But how do you manage that community? These five tips hold the answers: Want to learn more about community management and its role in PR?

The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

If you’re in law enforcement or emergency management, I highly recommend the listen. Prioritization / Triage – ranking and managing various problems by severity and urgency. Not that those forms and lists don’t have a place in crisis management.

Crisis Management Concerns That Leave You Vulnerable

Melissa Agnes

’s Emergency Management Conference, where I put city officials through a simulated earthquake exercise. Information and best practices when it comes to hashtags and dark websites in crisis management. Crisis management concerns that absolutely need to be addressed.

The Field of Emergency Management: Why It Is Not A Profession

Melissa Agnes

The issue of emergency management as a profession has been discussed and debated for several years. In addition to performing the duties of an emergency manager, there are political and policy-making issues requiring the emergency manager’s attention. By Dr. Thomas D. Phelan.

Pitching Tech Trends with CRN Managing Editor Phil Harvey


As managing editor at CRN , he oversees news coverage of technology, telecommunications and the Internet of Things. After nearly 20 years as a technology reporter, Phil Harvey knows how to spot tech trends still in their infancy.

4 crisis management keys

PR Daily

According to an infographic posted on Commpro , an effective crisis management bulwark is anchored by four pillars. The infographic cites research that says 59 percent of businesses have experienced a crisis, though only 54 percent have a crisis management plan to respond.

Successful Crisis Management Reaches the Heart Before the Mind

Melissa Agnes

Never underestimate the power of emotion in crisis management. Emotion is often underestimated in crisis management. The power of inherent emotion in crisis management. So then how do you manage an emotionally impactful crisis?

Practical perspective of PR management

PR Conversations

In this guest post, Anastasiya Shyrina, provides her perspective on the practicalities of PR management in Ukraine. From social media management to crisis communications, content is king. PR manager shows organizations how to leverage web networks for business development purposes. In this case, PR manager plans and runs advertising campaigns. Communicators turn senior managers into thought leaders. Managing PR Department staff and subcontractors.

The Secret to Successful Crisis Management in the 21st Century

Melissa Agnes

Social media, the real-time news cycle and mobile technology have changed the landscape for crisis management. But whether we like it or not, these are today’s crisis realities and successful crisis management depends on your team’s ability to manage these real-time challenges that the digital landscape presents, while simultaneously managing the actual crisis in real-time. In other words, what is the secret to successful crisis management in this 21st century?