7 ideas for building customer references in B2B tech
Sword and the Script
SEPTEMBER 24, 2024
The account management model most tech companies employ puts sales and marketing at odds over customer references Gaining access to customers for direct conversations is a long-standing problem in B2B marketing. The culprit is the account management model most tech companies maintain. Under such a structure an account executive (AE), or increasingly a customer success manager (CSM), manages customer accounts.
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