2016 Customer Service Internal Tools 
ImPRessions - Crenshaw Communications
SEPTEMBER 25, 2018
It can be easy for a corporate PR team to neglect a critical aspect of business communications — internal PR. 8 reasons to invest in internal PR. Internal communications initiatives that foster engagement become even more critical when colleagues are spread across the city, or even the country.
Stephen Waddington
JANUARY 15, 2020
There were some clear misses in my original essay: social media activism, internal communications, storytelling and professionalism in PR. The book holds up almost ten years on because most organisations are lousy at using social media to listen to their customers. I’ve developed each of these themes below.
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The Proactive Report
FEBRUARY 24, 2017
That might be about to change -Twitter just reported a dismal Q4 for 2016: 16 cents per share on revenue of $717 million. Back in November 2016 the shares were $18. And according to the 2016 Cision State of the Media Report they don’t think Twitter is going away anytime soon. This was way below Wall Street’s expectations.
Cision
SEPTEMBER 19, 2016
Twitter (@twitter) September 8, 2016. Google Hangouts and Skype are more or less extensions of traditional customer service. Businesses, however, are not yet allowed to participate on the platform (they are expected to be integrated into the platform by the end of 2016). pic.twitter.com/VEU92V5Gqj.
Contently - Strategy
AUGUST 11, 2022
You can streamline communication with both internal and external teams with platforms like Slack or even our own Contently, where you can manage deadlines, projects, and communications all in one location. What content can you generate that can help them make the case for your product or services and prove bang-for-the-buck?
Waxing UnLyrical
FEBRUARY 24, 2016
Snapchat has become one of the most popular and talked about platforms for 2016. Some of your employees or interns may be more visual in nature and like information that is short and concise, so this may be a good platform to use. Customer Service. Guest Post by Karen Freberg. Team Story.
Beyond PR
JANUARY 16, 2018
Cision Communications Cloud ® ’s “Matterhorn” release arms communicators with the tools they need to deepen their understanding of what influencers say about their brand on social channels and how that shapes the behavior and sentiment of their target audience. . Canada and Latin America, as well as Cision’s Global Product organization.
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